索尔马贝拉艾斯塔波阿塔拉亚公园酒店-住客评论

Guest（情侣） 2025-09-01
Très beau club ambiance super endroit idéal pour les amoureux. Maelle , Kenia. Et Léa sont géniales. Super super super .
酒店回复：
Cher Monsieur Olivier, Merci infiniment pour votre gentille appréciation de notre établissement. Nous sommes ravis que notre ambiance dynamique et notre programmation événementielle vous aient séduit. Notre équipe se réjouit particulièrement d'avoir contribué à rendre votre séjour mémorable grace à son dévouement. Situé entre Marbella et Estepona avec vue sur la Méditerranée, notre h?tel est effectivement l'écrin parfait pour les moments complices. Au plaisir de vous revoir parmi nous, Caroline P., Voice of Customer Coordinator
Guest（情侣） 2025-09-01
Un hotel que tiene todo para pasarlo bien.Una buena playa justo al lado del hotel.Piscina con animación durante casi todo el tiempo Buen buffet y habitaciones espaciosas y confortables.
酒店回复：
Estimado huésped, Muchas gracias por dejarnos su comentario sobre la satisfactoria experiencia con nosotros. Nos enorgullece que haya disfrutado de nuestra privilegiada ubicación junto a la playa de Isdabe, donde cada atardecer pinta un cuadro único. Nuestras piscinas y programa de animación buscan crear ese ambiente vibrante que convierte los días en recuerdos inolvidables. El buffet de Verbena y Parole, con sus rincones temáticos y sabores mediterráneos, es todo un festival para los sentidos. Que nuestras habitaciones espaciosas con vistas al mar o jardines hayan sido su refugio confortable nos llena de satisfacción. Le enviamos un saludo muy cordial, esperando su pronto regreso. Atentamente, Emilia M., Voice of Customer Coordinator
Guest（与好友旅游） 2025-09-01
Hotel limpio personal bueno comida calidad precio bien,instalaciones bien lo único que recalcar si coges todo incluido la Bebida que te sirven es malisima, el parking tienes que pagar 16 € por día y a partir de las 11 de la noche te cortan el todo incluido si quieres una copa tienes que pagarla. Son tonterías pero motivos para no repetir
酒店回复：
Apreciado Alejandro, Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros. Nos alegra saber que encontró buena relación calidad-precio y disfrutó de nuestras instalaciones bien mantenidas. Nuestro equipo trabaja diariamente para mantener los estándares de limpieza que menciona. Lamentamos que algunas bebidas del todo incluido no cumplieran sus expectativas. Respecto al parking, nuestras tarifas varían según temporada, buscando mantener el servicio de seguridad nocturna. El horario del todo incluido hasta las 23h permite cumplir con normativas locales de convivencia. Su comentario sobre la variedad gastronómica nos motiva a seguir mejorando. Esperamos poder ofrecerle en el futuro nuestra completa experiencia Sol Tribe. Nos tiene a su disposición para cuanto pueda necesitar y confiamos en que nos honre con una próxima visita. Un cordial saludo, Martina P., Voice of Customer Coordinator
Guest（家庭旅游） 2025-08-01
Segundo a?o que vamos y todo genial menos las habitaciones de la zona de la piscina grande, hace falta una gran remodelación por su parte, creo que por el precio que cobran y siendo un 4* deberían estar mejor u no tan viejas.
酒店回复：
Estimado huésped: Muchas gracias por su rese?a acerca de su estancia en nuestro hotel. Nos llena de alegría saber que ha elegido nuestro hotel por segundo a?o consecutivo y que su experiencia general ha sido tan positiva. Respecto a sus comentarios sobre las habitaciones, nos gustaría informarle que actualmente el 70% de nuestras habitaciones están renovadas, y continuamos trabajando en la modernización del resto para garantizar el máximo confort a todos nuestros huéspedes. Esperamos volver a recibirle en otra ocasión para ofrecerle una estancia del todo positiva. Saludos cordiales, Marina N., Voice of Customer Coordinator
Guest（Family） 2025-07-01
Just got back from 7 nights at Sol Marbella and we had a wonderful time. We read a mixture of review lately on trip adviser, but I go anywhere with an open mind as people on this app tend to let the smallest inconvenience ruin their stay. When we first arrived I would say the outside could do with a lick of paint, but once you walk in the reception and all indoor areas are modern and well maintained. In first speaking to the reception staff we felt welcomed and yet were very informative on activities and amenities on and round the hotel. We arrived to our room, it was modern with no problems, very spacious and clean. The cleaners would come in everyday if required and do your beds and towels. The room had a fridge, safe and hairdryer with it, plenty of room for clothes and a large bathroom. The food was lovely, large variety of fresh cooked meat, cold meats, salad, fish, fresh cooked pizza, meals like curries and casseroles were made as well Chinese and other dishes. I’m a meat and salad man while away, so very happy, the fussy kids ate a lot of chips, pizza, nuggets and the other beige food they enjoy. They also had a lovely range of desserts the carrot cake being my personal favourite. Pool areas, clean with plenty of sun loungers, we never had a problem getting one. Activities all through the day at the main pool but if you fancy a quiet when you can escape up to the top pool. They also have a small splash park for smaller kids, my 6yo loved it. The entertainment staff were amazing! Probably the best entertainment we’ve seen, they could put a little more English vocabulary in at times but for what was done we understood what was going on most of the time. The evening shows for kids and adults were always good, The Greatest showman and the magic show being our personal favourite. The beach was nice, it’s not for us, but nice to look at over dinner or while you’re having drinks at the top bar. The hotel is a bit out the way if you do want to sight see, but you can get the L-79 bus to Esapona or Marbella very easily from the main road. All in all, we had an amazing time and thank you to the hotel and its staff for making it a brilliant first family holiday.
酒店回复：
Dear Guest, Thank you for sharing your wonderful feedback about your first family holiday with us. We are delighted that our team provided such a warm welcome and comprehensive information about our facilities. Your comments about the modern, spacious room with daily housekeeping service perfectly reflect our commitment to comfort. We're pleased you enjoyed our gastronomic offer for all tastes and at all hours, from fresh meats to international dishes, perfect for the whole Sol Tribe! Regarding the hotel's location, while we are situated away from the city centers, we offer easy access via the L-79 bus to both Estepona and Marbella. As for the exterior appearance, we continuously maintain our facilities to ensure the best experience for our guests. It brings us joy to hear that our entertainment team created such memorable moments - from daytime activities to evening shows under the moonlight. The splash park and pool areas are indeed designed with family fun in mind, offering both lively and tranquil spaces for all our guests. We would be thrilled to welcome you back for another amazing family holiday. Warm regards, Caroline P., Voice of Customer Coordinator
Guest（家庭旅游） 2025-07-01
Nous avons passé un excellent séjour, l’équipe framissima est au top surtout Léa l’animatrice du club enfant qui s’est très bien occupée de notre fille Charlotte Léa est très sympathique, compétente et attentionnée, nous lui souhaitons une très belle continuation ! Caroline, Yannick et Charlotte
酒店回复：
Chere Madame, Merci infiniment pour votre gentille appréciation de notre établissement. C'est un véritable plaisir de savoir que notre équipe Framissima a contribué à rendre votre séjour mémorable. Notre club enfants est l'un des piliers de notre engagement 'Sol Tribe', où chaque membre de la famille trouve son bonheur. L'attention particulière portée à votre fille illustre parfaitement notre philosophie où tout est pensé avec la famille à l'esprit. Nous serions ravis de vous accueillir à nouveau pour une expérience toujours de qualité. Bien à vous, Lara D., Voice of Customer Coordinator
Guest user（Business travelers） 2024-11-01
Rooms were clean modern and refurbished. All the staff were very pleasant and helpful, especially the front desk staff who helped myself in my group out with a couple of situations, which were not of their doing , with great thanks from the entire group
酒店回复：
Dear guest, Thank you very much for this positive review. Your mention of our clean, modern, and refurbished rooms brings a wave of pride to our team, and we're delighted that the environment we've crafted resonated with you and your golfing entourage. It's wonderful to hear that our front desk team stood out with their helpfulness, always ready to assist our guests with a smile and a solution, no matter the challenge. We're happy that their efforts made a positive impact on your group's experience. We look forward to welcoming you back on future occasions. Best wishes, Martina Piovesan, Voice of Customer Coordinator
Guest user（Family） 2024-11-01
Hotel is located in quite place .15 minutes walk to bus stops to Marbella or Estepona (bus 79 for about 2.5 euro one way).Buses are going about every 40 minutes or more(sometimes is better to take Uber).hotel has nice sea view.hotel is clean.Food is good .Hotel beach is nasty and not really suitable for swimming.Main swimming pool was closed because out of season. Entertainment was minimum but very good Halloween show and general Halloween decorations.Good for small kids /toddlers.Mainly Spanish tourists or French.
酒店回复：
Dear Daniel, Thank you for taking the time to share your comments. It’s delightful to know that you found our hotel a peaceful haven for your family, where every moment is crafted with the Sol Tribe in mind. We're overjoyed that the Halloween festivities brought a sparkle of joy to your stay and that our sumptuous offerings left a pleasant taste, catering to all tastes and at all hours. We are taking note of your valuable feedback regarding the beach and the main pool availability, and we appreciate your understanding that certain facilities have seasonal operations. Rest assured, our team is dedicated to providing a variety of engaging activities to enhance your stay, from zen-like experiences to stimulating water sports adventures—there's always something to invigorate the spirit. We hope to have the opportunity of welcoming you back in the future. Best regards, Laura López, Voice of Customer Coordinator
Guest user（Couples） 2024-11-01
Huge hotel. Can’t imagine in peak season that said our kids have grown up. Lots here for kids. Bit out of the way. Need a car! Maria Jose in bar was delightful. Friendly and bubbly. Give this woman a raise in salary! 10/10 at her job . Every hotel needs her! Food good. Staff good some not so much. Hotel clean and cleaning staff so good!
Guest user（Family） 2024-10-01
The hotel is still quite good despite its age. The rooms have everything that should be there. The cleaning ladies really do a good job and they deserve thanks for that. The food is very tasty and there is so much of it that everyone will find something for themselves. What I still can't understand is having to pay for drinks at dinner, even water (prices like in the best restaurants), I have never seen anything like that in any hotel in Spain! When we arrived late at night it turned out that we were not in the system and we could not check in. Of course, apart from the lady at the reception, who had no idea what had happened, there was no one else. Since it was 2am, we had to pay for one night so that we would have a place to sleep. The next day we were apologized for the mess and the money was returned to us. The holiday was a success but none of us would go back there again And finally, everyone who arrives by their own car has to pay for parking 11 euros a day
酒店回复：
Dear guest, Thank you for taking the time to share your review. It's heartwarming to hear that our cleaning team's dedication shone through; they truly are stars in ensuring our guests' comfort. We're delighted that our culinary delights tickled your taste buds, offering a tempting array of options to cater to every palate at any hour. We do apologize for the confusion upon your late-night arrival, but we're glad that the issue was promptly resolved to your satisfaction. Rest assured, we continuously strive to ensure seamless experiences for our guests. . We hope to have the occasion to welcome you again. Kindest regards, Martina Piovesan, Voice of Customer Coordinator

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-09-01

Guest（情侣） 2025-09-01

Guest（与好友旅游） 2025-09-01

Guest（家庭旅游） 2025-08-01

Guest（Family） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest user（Business travelers） 2024-11-01

Guest user（Family） 2024-11-01

Guest user（Couples） 2024-11-01

Guest user（Family） 2024-10-01

客户评价由实住客人提供的真实点评