索尔马贝拉艾斯塔波阿塔拉亚公园酒店-住客评论

Guest（Other） 2026-02-01
Hotel staff were excellent , from reception , bar staff and dining room service to room service and cleanliness we couldn't praise them enough. Great choice of food as well and the New Year party was fantastic with great entertainment and food on offer, all in our inclusive booking. Unfortunately we didn't get the weather we'd hoped for, but hit or miss that time of year I suppose. Would definitely return in the warmer months.
Guest（Other） 2026-01-01
5 stars l went with my sisster and mum and it was so good the staff are nice the food is incredible the room are amazing the bed is so comfy and the toilet is soft for when you doing your business and l will definitely be going again. And the beach is amazing and the sea is amazing to swim in when it is hot and the old town ls divert to shop at
Guest（Other） 2026-01-01
Spent a lovely couple of days at this hotel over the New Year. The staff were very welcoming, friendly and helpful during our time here. From our spacious room we had lovely sea views and were able to see Gibraltar in the distance. We ate breakfast and dinner in the restaurant and found the choice and quality of food very good. The highlight of our trip was the special New Year's Eve celebration which began with cocktails and canapes in the Jazz Bar, then to a very special New Year's Eve dinner, followed by an entertaining and lively time in the Lobby Bar. We had a wonderful time. Overall it is the staff that make this hotel so special. A big thank you to all staff but special mention to everyone in reception, Isabel the Guest Experience manager and Javi the Deputy Manager.
Guest（Other） 2026-01-01
Been using Sol Marbella for 20 years for Golf trips and they keep getting better . Excellent facilities and service Would recommend them to anyone
Guest（Other） 2026-01-01
We chose to go in december, most of the local area was shut down for the off season which made finding activities difficult. However, The hotel itself provided enough. There's no evening entertainment events at the hotel in the winter but it has direct access to a seafront, massage parlour, pool tables and several bars with their own arcade for kids, teens and adults alike. Most of the staff speak english, 1 or 2 speak portuguese, and of course their native language of spanish. It's definitely better to book all inclusive to avoid hefty cumulative prices in the bars and resteraunts but the food is outstanding with variations each night, the rooms themselves were very good and comfortable and if you go during a thunderstorm, it's completely worth it for the views. Staff were excellent, My spanish always needs improvement but I spoke what I could and they were very welcoming. The hotel directors wern't afraid to pop by the hotel to see how things were on the hotel floor. They only have 1 pool open in the winter and it's not heated so it's absolutely freezing so for swimming pools, it's better in the summer. The hotel also has elevators for higher floors as well as vending machines, golf and gym. Laundy service is very expensive though however they do have a laundromat with a tumble dryer and washer available but only 1 of each, so in the summer it may be very problematic to access this option but if you can, it's much cheaper. Animals you can see on site include cats and various birds. you will need mosquito repellant as there are mosquitos that lurk here just like many other spanish destinations. Overall, I would come back again, I'm interested to see what the hotel is like in the summer but if you're looking for a quiet winter break, outstanding. 9/10
Guest（情侣） 2026-01-01
Fuimos mi marido Bartolomé y yo a celebrar el Fin de a?o.Nos han sorprendido gratamente las instalaciones ,el enclave del hotel , el personal amable y pendiente de todo,haciendo que tu estancia sea perfecta a destacar la simpatía y amabilidad de Isabel y la profesionalidad de Javier.La organización de la cena y cotillón inmejorable , así como el bufé .Volveremos.
Guest（情侣） 2025-12-01
Agréable séjour Personnels très à l'écoute et tres agréables Nous recommandons cet établissement , seul bémol loin de tout il faut louer un véhicule pour ce déplacer
酒店回复：
Cher h?te, Nous vous remercions pour votre retour constructif sur le Sol Marbella Estepona - Atalaya Park. Nous sommes ravis que votre séjour sous le soleil de la Costa del Sol ait répondu à vos attentes. Vos compliments sur l'attention bienveillante de nos équipes nous touchent particulièrement - c'est toute l'essence de notre engagement Sol by Meliá. Votre mention de notre situation géographique nous permet de souligner l'avantage d'un cadre préservé entre Marbella et Estepona, à deux pas des plages de sable fin et du mythique Puerto Banús. Nos partenariats locaux pour la location de véhicules facilitent d'ailleurs les explorations alentour. Ce serait un plaisir de vous revoir prochainement. Bien à vous, Laura L., Voice of Customer Coordinator
Guest（情侣） 2025-12-01
Lo primero es que estuvimos muy tranquilos, ya que veníamos de Mallorca en nuestra jubilación después de trabajar toda la vida en la hostelería, el personal muy amable, la habitación grande y el ba?o, pero faltaba un poco de limpieza, las camas muy cómodas, el salón un poco viejo los muebles y sucios, no representa un hotel para 4 estrella, ya que veníamos de trabajar de hotel 4 estrella ? y se nota la diferencia.
酒店回复：
Estimada se?ora, Nos apena que su estancia en el Sol Marbella Estepona - Atalaya Park no haya sido como esperaba. Nos complace saber que destacó la atención de nuestro equipo y las comodidades de su habitación. Lamentamos profundamente que algunos aspectos de su estancia no cumplieran sus expectativas. Tomamos buena nota de sus observaciones sobre la limpieza y actualizaremos nuestros protocolos de mantenimiento. Le aseguramos que seguimos trabajando para ofrecer una experiencia que caracteriza a nuestros establecimiento en la Costa del Sol, donde el aroma a azahar se mezcla con el murmullo del Mediterráneo. Con la alegría del trabajo bien hecho, todo el equipo del Sol Marbella Estepona - Atalaya Park queda a su servicio para cuando decida regresar. Cordialmente, Martina P., Voice of Customer Coordinator
Guest（Couple） 2025-11-01
The room was old and dated after begging for a change of room. All the rooms offered had twin beds despite knowing we were a couple and asking for a double bed. There was obvious favouritism with the Spanish customers with room allocations and service. We were there for 4 days and only got offered a drink during dinning on 2 occasions. The staff are rude considering it's out of season and not as busy. The hotel is isolated so nowhere else to go. The hotel was clean in some areas but in a state of disrepair in the unrefurbished section we were allocated.
酒店回复：
Dear Guest, Thank you very much for taking the time to review your stay with us at Sol Marbella Estepona - Atalaya Park. We acknowledge your comments regarding the room allocation and bed configuration. Our hotel features twin beds across all room categories as part of our standard setup, though we understand this may not meet every guest's preference. Regarding the service experience during dining, our team strives to provide attentive care to all guests equally throughout their stay. We're pleased you noted the cleanliness of certain areas, and we continue to enhance our facilities through ongoing refurbishment projects to ensure all sections meet our standards. The Costa del Sol offers stunning beaches and vibrant local culture, with our prime location providing access to both relaxation and adventure. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Caroline P., Voice of Customer Coordinator
Guest（Couple） 2025-11-01
We stayed at this lovely hotel in October for two nights. Upon arrival at our sea view room, the room two doors from us were playing very loud music and it was very annoying and rude of them. We reported this to Eva on reception who, after speaking with her manager, Manuel, offered to relocate us to a sea view suite. This was a wonderfully generous gesture and Manuel even called us in our new room to ensure everything was satisfactory for us. This hotel is customer focussed and it really shows. The views are spectacular and the room we had was generous and very comfortable. We would definitely return and recommend.
酒店回复：
Dear Madam, Thank you for taking the time to leave a review of your recent stay with us at Sol Marbella Estepona - Atalaya Park. We're thrilled to hear our team's swift response to the initial disturbance met your expectations. Your appreciation for our sea view accommodations and generous spaces perfectly captures the essence of our Costa del Sol setting. While we regret the temporary inconvenience, we're heartened it led to discovering our commitment to guest satisfaction. Your endorsement as a customer-focused establishment inspires us to continue creating memorable stays under the Andalusian sun. We hope to see you again. Best regards, Laura L., Voice of Customer Coordinator

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（情侣） 2026-01-01

Guest（情侣） 2025-12-01

Guest（情侣） 2025-12-01

Guest（Couple） 2025-11-01

Guest（Couple） 2025-11-01

客户评价由实住客人提供的真实点评