客户评价 由实住客人提供的真实点评

酒店回复：

Dear Guest, Thank you for taking the time to write a review,I am thrilled to hear your enjoyed the location of the hotel and the convenience of it and that you stayed well hydrated throughout your trip with us. I am saddened to hear you did not enjoy the layout of your room. Regarding the location of your room, W Edinburgh is set across three buildings on St James Square - two new and one historic. While the Ribbon Building is synonymous with W Edinburgh, the vast majority of our rooms and suites are located in James Craig Walk and the Quarter House. Should your travels bring you back to Edinburgh please feel encouraged to reach out to us directly so we can ensure you have the exact preferences you are looking for!Kind Regards,Demi PitkinWelcome Office Manager

酒店回复：

Dear Guest,Thank you for taking the time to write a review of your stayI am saddened to see you did not enjoy your time with us to the fullest extent. Please know I have shared your feedback with the operational leadership team to ensure our standards are improved.We thank you once again for your time and hope you allow us another chance should your travels bring you back to EdinburghKind RegardsDemi PitkinWelcome Office Manager

酒店回复：

Dear Guest,Thank you for taking the time to write a review,I am saddened to hear that you did not enjoy your stay with us, we always like to encourage our guests to let us know how their stay is going whilst they are in the hotel so we can do out utmost to rectify the issue and ensure you have an enjoyable stay with us.Should your travels bring you back to the area we encourage you to reach out to us directly so we can better meet your needsKind RegardsDemi PitkinWelcome Office Manager