爱丁堡 W 酒店-住客评论

Guest（家庭旅游） 2025-12-01
还可以，乾净的。还可以，乾净的。还可以，乾净的。还可以，乾净的。还可以，乾净的。还可以，乾净的。还可以，乾净的。
Guest（Traveling with friends） 2025-11-01
the hotel is centrally located and walkable to all major site, it is attached to the only shopping mall in downtown so it is really convenient. the architectural design of the hotel is unique and stands out amongst historical buildings around, and very photogenic. However I have stayed in many W hotels around the world and I found this one interior qualities not up to par with the others, the decor and material of my room is cheap and not special, the toilet is so small and cramp, the vanity and sink is around 60cm and single sink, very tight to even get dry and undress. the room is dark with very small window, i think i stay in the back wing. Though the beds as usual are very comfortable. the hotel doesnt have much amenities there is no pool, entry lobby is very small [relatively], only one restaurant double as breakfast cafe and at night a japanese chain restaurant. two things also stands out. i do not recalled the last time i go in the hotel and there is a long line for check in which happens this time, there were at least 3 ppl in front and after me. and it takes a bit of time although the staff were very kind. also lines both nights when going to the bar, huge line on saturday, at least 12 ppl jammed in the lift lobby. I also noticed that there are not any native english speaking staff, not at the check in, nor maitre d at the bar nor the room service phone reception. we had a good stay but def a few things that stood out.
酒店回复：
Dear Guest, Thank you for taking the time to leave a review of your stay, I am delighted to see you enjoyed our convenient location with our many local attractions. I would like to apologize that you felt the hotel was busy with guests at the time of your stay. It is indeed true we have been busier than usual with peak seasons and we truly hope to welcome you back when the city of Edinburgh is less impacted and you can thoroughly enjoy your stay. Thank you for the kind comments towards the staff members and we do hope to welcome you back once again. We encourage you to reach out to us directly should you wish to know when it will be a quieter period in our city.Kind RegardsDemi PitkinWelcome Office Manager
Guest（Other） 2025-11-01
Turned up to the hotel room, with someone elses dirty clothes still in the room. Not throughly cleaned. Room service did not turn up all day, when tried calling room service, kept ringing.
Guest（Couple） 2025-11-01
Lighting in the room could be improved . Breakfast is good. Restaurant has good view. Hotel vibe is good.
Guest（情侣） 2025-11-01
非常非常满意，这次是度蜜月，只留2天1夜，如果下次再有机会来100%会再预订，所有设备齐全，楼下有商场，近所有景点，而且房号刚好是结婚纪念日
Guest（家庭旅游） 2025-10-01
房间很好，很新，很乾净，衞生间很大；地理位置非常好；早餐很多选择，餐厅的风景非常棒；很喜欢这酒店。
酒店回复：
Dear GuestThank you for taking the time to write a review, I am delighted to see you enjoyed your time at W Edinburgh and in particular the food and beverage options within our outlets. We hope to welcome you back in the near futureDemi PitkinWelcome Office Manager
Guest（Family） 2025-10-01
Good points: The location is perfect, city centre. Service is above average. We had the breakfasts, not buffet style but actually v good. Al carte style, not easy to over eat.walking distance to a lot of attractions and starting points of local tours. Staff at reception were helpful and friendly. Above average. Check in. Check out smooth. Although my family of 4 while in UK, would book 2 rooms, recently, probably for the fun of the booking staff (definitely felt intentional) or the inadequacy of the computers, our family would be placed in 2 rooms in different floors, this time it DID NOT HAPPEN. So special thanks to W hotel for making this normal request come true. Not good points: Although nothing wrong with artificial friendliness, however, when all our luggage was delayed by British Airway, and there was a reasonable line in check in. The reception staff maybe could cut down the chatting with the guests and focused in doing the job and checking us in quicker. House keeping was below average, dirty glasses were not cleaned or replaced for TWO days. However this was not uncommon in UK in general. Breakfast ordering in the restaurant, orders were missed twice but actually above average in UK. Reminder: The hotel slippers were nice. Available on request, they would pretend the slippers were in the rooms, they would be available when requested Free. Thanks.
酒店回复：
Dear GuestThank you for taking the time to write a review of your stay with us, I am delighted to see you enjoyed the overall stay and we appreciate the honest feedback. I have shared with the team your kind words regarding the allocation of your words and we appreciate you taking the time to thank the team for this. We hope to welcome you once again in the near futureKind RegardsDemi PitkinWelcome Office Manager
Guest（Family） 2025-10-01
Good location but poor service
Guest（与好友旅游） 2025-10-01
爱丁堡W地理位置真的很优越！一出车站没走多少就到啦！期待已久的大露台可以因为风大也没有开放，但还是在吃早饭的时候看到了超美的夕阳，值得一提的是酸奶碗真的超级超级好吃！忍不住要了两碗哈哈哈哈
酒店回复：
Dear Guest,Thank you for taking the time to write a review, I am delighted to see you enjoyed your stay and still had the opportunities to enjoy our beautiful views despite the weather warning!We hope to welcome you back in the near future and wish you safe onward travelsKind RegardsDemi PitkinWelcome Office Manager
Guest（与好友旅游） 2025-10-01
去两天两天大风天台不开！愣是没去成露台看一眼和拍照，吃早餐两天都説因为大风不开外面，好吧好吧，运气不好有啥办法。晚上的酒吧很棒，早餐也很好吃，是点单制的，两天几乎把菜单吃了个遍，酒也很好喝，酒上的冰块很特别，下雨天大风天喝杯威士忌也是很不错。
酒店回复：
Dear Guest,Thank you for taking the time to write a review and share your lovely photos! I am thrilled to hear you enjoyed the service and the delicious items that were served to you throughout your stay. Once again we would like to apologise that occasionally the Edinburgh Wind does indeed close down all outside areas for Health and Safety. We highly encourage you to join us once again on a more weather welcoming day to enjoy all that our balconys have to offer!We hope to welcome you back once again Kind RegardsDemi PitkinWelcome Office Manager

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-12-01

Guest（Traveling with friends） 2025-11-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

Guest（情侣） 2025-11-01

Guest（家庭旅游） 2025-10-01

Guest（Family） 2025-10-01

Guest（Family） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（与好友旅游） 2025-10-01

客户评价由实住客人提供的真实点评