总督旅馆-住客评论

Guest（其他） 2025-10-01
Well appointed hotel with easy access to downtown, but overpriced, very thin walls and a paltry breakfast. There are better options in town in the same price range.
Guest（其他） 2025-10-01
Staff was very helpful through check-in process. Room service could have been more generous with towels. I was surprised they did not straighten up bedding when towels were brought up.
Guest（情侣） 2025-10-01
Staff very helpful at check-in. Lovely property in a good area ; walkable to many things. Fireplace in the room was a nice touch. The pool area is lovely. We loved the hot breakfast which was included. Free parking also a major plus.We would definitely stay here again.
Guest（其他） 2025-10-01
Wife's eggs hard over, not easy. Bacon chewy. (I enjoyed huevos rancheros.) Room "old." Shower pretty tired. But LOCATION excellent. Sherry in welcome hour not worth serving. Cookies not the best complement. I know it's complementary, but still...
酒店回复：
Thank you for sharing your experience. We will share it with our management team.
Guest（Other） 2025-09-01
Ok but could be better The room was a little small, but ok for one night stay. The airconditioner was very noisy making sleeping a little difficult. The heater in the ensuite had no handle so was on 100% of the time, so the room was very hot and uncomfortable. The entire power in the room is operated by one switch...we couldnt run the a/c by itself (the tv had to be on as well, strange situation)
Guest（Other） 2025-09-01
We needed a nice place to stay that would also accommodate our 7 month old 70 lb puppy. The people were so nice. We were able to find outdoors, they even had a pup cup for our pup. The hotel is historic and very nice. Our room was spacious and very comfortable! We will go back!
Guest（情侣） 2025-04-01
Overpriced. The continental breakfast was minimal, and despite being on a subtropical island, I have yet to see a single item of fresh fruit. The only eggs are scrambled...grey and made.from powdered eggs. The rooms are fine. Reservations are Non-responsive to emails.
酒店回复：
Thank you for taking the time to share your feedback. We’re glad to hear you found the rooms clean and spacious, but we’re genuinely sorry that other aspects of your stay did not meet expectations. We apologize for the discrepancy regarding the balcony, and we’ll be reviewing our listings to ensure all room descriptions accurately reflect current features. Your comments about the breakfast are also noted—while we aim to provide a satisfying start to each day, we understand the importance of fresh options (which are limited on the island and unfortunately there is a nation wide shortage on eggs) and will be looking into ways to improve this offering. Regarding your experience with Crest Car Rentals, we’re sorry for the inconvenience caused by your flight delay and the subsequent billing issue. While Crest is a separate business, we do work closely with them, and your feedback will be passed along directly. We understand how frustrating it can be when contact channels feel limited, and we’ll raise this concern as well. Thank you again for your insights—they help us improve both our service and guest experience.
Guest（与好友旅游） 2025-02-01
The beds were comfortable. Baileys restuarant was excellent, however it's only open in the evenings. There's a nice cafe at Reception with good coffee and a cold alchoholic drinks. We found it uncomfortable not having wifi available in the rooms. You can only get wifi in the public areas, and you can't pay to have wifi in the cabins. Some of the fly screens were torn. The staff asked us to carry our own luggage. My husband is vision impaired, and our friend has mobility issues. I had to help both of them take their luggage up to their cabins, which involved a small flight of stairs. The bus driver that collects the luggage at the hotel to take us back to the airport expects people to take the luggage to them which involved taking the suitcases from the outside waiting bay down a kerb so we can hand the luggage to them. I asked for a toastie at the Boatshed for breakfast, and they said they couldn't make it. I was asked to purchase a continental breakfast if I wanted toast with spreads. There are no toasters in the cabins. Not the most comfortable place to stay in. I would shop around if I was looking at going to Norfolk Island. I filled in the feedback form in the cabin, and I never received an acklowledgement or thank you from Governers Lodge. I wouldn't know if the feedback was passed on the the decision makers.
Guest（家庭旅游） 2025-01-01
Very comfy and individual cabins. Meals on site in the Boathouse for breakfast and lunch were varied and very tasty. Dinner and dinner drinks at the Baileys restaurant were top class. Staff were all very helpful and polite. On site pool and spa was very clean and inviting surrounded by tropical hibiscus. On site laundry is a bonus. Would not hesitate to stay here again.
酒店回复：
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay with us and found the cabins cozy and unique. It’s great to know that you loved the variety and taste of the meals at the Boathouse and had a top-class dining experience at Baileys Restaurant—your compliments will be shared with our culinary team. We’re also delighted that our staff made a positive impression and that the pool, spa, and tropical surroundings added to your relaxation. It’s always rewarding to hear that our amenities, like the on-site laundry, enhanced your stay. We truly appreciate your kind words and can’t wait to welcome you back for another memorable visit!
Guest（家庭旅游） 2024-12-01
酒店总体的装修风格不错，早餐非常让人满意非常赞，但是分给我们的房子是个感觉在地下的一楼，虽然有个小院子，冬天反正不能坐外面，感觉很一般

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-10-01

Guest（其他） 2025-10-01

Guest（情侣） 2025-10-01

Guest（其他） 2025-10-01

Guest（Other） 2025-09-01

Guest（Other） 2025-09-01

Guest（情侣） 2025-04-01

Guest（与好友旅游） 2025-02-01

Guest（家庭旅游） 2025-01-01

Guest（家庭旅游） 2024-12-01

客户评价由实住客人提供的真实点评