香港铜锣湾皇悦酒店-住客评论

会员9377（带小孩） 2022-05-14
The staff in this hotel are friendly, the room and the bathroom are clean. The willingness to help the guests are genuine. The food are mostly yummy but not toddler friendly. Good thing they are serving fruits which my baby like. The toiletries are complete, towels are clean and you can ask for new coffee, tea, sugar and water if you run out of supplies. The space is big enough to walk around and exercise. Thank you Empire Hotel for making our stay comfortable..
酒店回复：
Dear Guest, thank you for sharing your kind words about the hospitality services we provided. Our team is well trained, we pride ourselves on offering a top-quality service and delivering exclusive experience to every guest. We really feel grateful that everything was perfect during your stay. We look forward to welcoming you back in the near future. Yours sincerely, Empire Hotel Hong Kong - Causeway Bay
会员3437（商务出差） 2022-05-06
酒店房間細少，有點殘舊，房間裏面已經設置了空氣清新機，但仍然有霉味，清潔尚可，沒有螞蟻和蟲之類的東西，因為有Harbour view ，同埋光線充足，住落去都好舒服，WiFi 完全冇問題，全日睇YouTube打機好流暢，食物質素………頭兩日還可以，之後我就開始要嗌外賣，酒店職員服務很好很有禮貌
酒店回复：
尊敬的客人：感谢您入住铜锣湾皇悦酒店并向我们反映住宿期间的体验和意见。自开业以来，酒店注重服务品质及细节，竭诚为客人提供无与伦比的便捷、宾至如归及舒适的住宿服务体验。为了给客人带来一如既往优质的体验，在条件许可的情况下持续地对设备进行升级、更新。除了日常保洁，亦有聘请第三方专业公司定期深度清洁、维护。室内通风系统全天候开启，或会导致少量湿气。如您住宿期间有任何需要或感到不便之处，敬请联系当值客务经理，以便我们可作出及时的回应或协助。非常感谢您在此特殊时期对本酒店的支持，及提出的宝贵意见，酒店全体同仁殷切期待再有机会招待您。敬祝工作顺利，生活愉快。客务部谨启
会员8993（独自旅行） 2022-04-30
Overall stay was ok. Convenient location. I changed the dates few time because the flight was canceled before, everything went well.
酒店回复：
Dear Guest, thank you very much for sharing your kind words and letting us know your positive comment. We really feel grateful that you've enjoyed your stay with us. Offering a top quality service to every guest has always been our first priority. We look forward to welcoming you back in the near future. Yours sincerely, Empire Hotel Hong Kong - Causeway Bay
会员7041（独自旅行） 2022-04-28
房間太細.地点方便
酒店回复：
尊敬的客人：感谢您入住铜锣湾皇悦酒店并与我们分享住宿期间的体验和意见。酒店邻近港铁天后站，信步可达各大购物中心，附近食肆林立，旺中带静。房间内优质设备用品一应俱全，室内环境整洁、舒适。关于房间大小，抱歉未如您的期望，店内亦设有不同面积类型的客房可供选择，欢迎体验。自开业以来，注重服务品质及细节，专业、有礼的团队致力于为客人提供宾至如归、超值的住宿服务体验。诚挚感谢您选择皇悦酒店，殷切期待再有机会招待您并为您带来更多惊喜。敬祝工作顺利，生活愉快。客务部谨启
会员3344（带小孩） 2022-04-28
nice hotel
酒店回复：
Dear Guest, thank you for choosing to stay at our hotel and sharing your experience with us. We are delighted to read that everything went smoothly during your stay. Offering a top-quality and exclusive experience for every guest has always been our first priority. Your great support must be the powerful drive for us. We look forward to welcoming you back in the near future and making your stay a most pleasurable one. Yours sincerely, Empire Hotel Hong Kong - Causeway Bay.
会员5864（带小孩） 2022-04-28
good hotel
酒店回复：
Dear Guest, it's our great pleasure to thank you for your support and sharing your experience with us. We are pleased to learn of your appreciation and would like to thank you for your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back in the near future and making your stay a most pleasurable one. Yours sincerely, Empire Hotel Hong Kong - Causeway Bay
会员1688（其他） 2022-04-26
服務態度非常好
酒店回复：
尊敬的客人：感谢您对铜锣湾皇悦酒店的认可并与我们分享住宿期间的体验和意见。酒店邻近港铁天后站，信步可达各大购物中心，附近食肆林立，旺中带静。房间内优质设备用品一应俱全，室内环境整洁、舒适。自开业以来，酒店注重服务品质及细节，专业、有礼的团队致力于为客人提供宾至如归、超值的住宿服务体验。客人的肯定是我们宝贵的财富，诚挚感谢您选择皇悦酒店，殷切期待再有机会招待您并为您带来更多惊喜。敬祝工作顺利，生活愉快。客务部谨启
会员8743（带小孩） 2022-04-26
nice experience in quarantine.
酒店回复：
Dear Guest, it's our great pleasure to thank you for your support and sharing your experience with us. We are pleased to learn of your appreciation and would like to thank you for your kind words about the hospitality service we provided, which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back in the near future and making your stay a most pleasurable one. Yours sincerely, Empire Hotel Hong Kong - Causeway Bay
会员1360（带小孩） 2022-04-23
Nice hotel and room.
酒店回复：
Dear Guest, it's our great pleasure to thank you for your support and sharing your experience with us. We are pleased to learn of your appreciation and would like to thank you for your kind words about the hospitality service we provided, which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back in the near future and making your stay a most pleasurable one. Yours sincerely, Empire Hotel Hong Kong - Causeway Bay
会员6223（团体） 2022-04-23
First of all, for the quarantine meals, you shouldn't expect so much. For lunch, it is quite okay they served japanese food even it was a little bit salty, but it is more tasty than other two breakfast and dinner. For breakfast, they served some soybean milk, bean, ham, egg. I don't usually eat those, so I just drank soybean milk. Second, the service was really good. When I ask something to front via call, the front employee was so nice. Thrid, you need to be care about 3rd party's order serving time. It only had 3 times a day, so please be care of time serving so you get the warm food.
酒店回复：
Dear Guest, thank you very much for sharing your kind words and letting us know your positive comment. Please be kindly noted that we provide our guests with meals everyday, various ingredients are pre-set and their menus on a rotational basis, also we will constantly review and refine the menus. In addition, meals will be kept in the box with temperature 60-65 degrees until sending to guests rooms. Our team is well trained and always striving to be excellent. We look forward to welcoming you back in the near future and create a most pleasurable stay to you. Yours sincerely, Empire Hotel Hong Kong - Causeway Bay

客户评价 由实住客人提供的真实点评

会员9377（带小孩） 2022-05-14

会员3437（商务出差） 2022-05-06

会员8993（独自旅行） 2022-04-30

会员7041（独自旅行） 2022-04-28

会员3344（带小孩） 2022-04-28

会员5864（带小孩） 2022-04-28

会员1688（其他） 2022-04-26

会员8743（带小孩） 2022-04-26

会员1360（带小孩） 2022-04-23

会员6223（团体） 2022-04-23

客户评价由实住客人提供的真实点评