客户评价 由实住客人提供的真实点评

酒店回复：

Thank you for choosing our hotel and for your valuable feedback.The Satsuma Kyakuden Japanese/Western style room where you stayed has been undergoing renovation work every day for the past few years, that is the water work for the bath and toilet, bedside, etc.We are doing several rooms at a time as it is difficult to remodel everything at once. Some rooms are not yet under construction.We apologize for any discomfort this may cause you.We will complete the construction as soon as possible and implement it positively for the next remodeling project.

酒店回复：

Thank you very much for staying with us this time.We are delighted that you had a comfortable stay.The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.

酒店回复：

Thank you very much for staying with us.We are pleased to offer you a choice of Japanese kaiseki dinner or Italian dinner. It is difficult to contact our guests consistently from reservation sites outside of Japan. We hope you will consider making reservations through our official website next time. We look forward to serving you again.

酒店回复：

Thank you very much for staying with us.Your feedback will be used to improve our services in the future.We apologize for the inconvenience caused by the number of shuttle buses and Wi-Fi.Although it is difficult to increase the number of shuttle buses, we will make every effort to improve the service to make it more convenient for our guests,Regarding the Wi-Fi, we have immediately contacted the department in charge and informed them to improve the situation.Regarding the meals, we will take your comments seriously and pass them on to the head chef for future reference.We are very pleased to hear your compliments about our staff despite this incident.We also thank you for experiencing our sand steaming hot springs, which are rare in the world.As for the efficacy of the Suna-Mushi Onsen, the heat from the Suna-Mushi Onsen is transmitted throughout the body, which improves blood circulation. This warms the body,It is said to improve sensitivity to cold, stiff shoulders, and back pain.The sand baths at the hotel are cleaned with hot water after the end of business hours, so you can use them with peace of mind.Thank you very much for visiting the Satsuma Lore Museum, which is located on the premises of the hotel.Here, we have on permanent display mainly historical materials and traditional crafts such as Satsuma porcelain and Satsuma faceted glass.The Italian restaurant Fenice is open for lunch only on weekends and holidays.Please stop by if you have a chance.We look forward to seeing you soon.

酒店回复：

Thank you very much for staying with us.We are delighted that you had a relaxing stay at our hotel.Please rest assured that we have overseas staff in every department of the hotel.Also, our hotel has the Genroku bath and the Suna-mushi hot spring baths attached to the same building, so you can move smoothly from one to the other.Research has proven that Ibusuki's sand steaming has a detoxifying effect three times greater than that of regular hot springs, It is especially effective for neuralgia, rheumatism, back pain, and joint pain.In addition, the museum's steamed sand spa experience is an all-weather experience, where the sand is heated from underneath by the heat of the hot spring source and experienced indoors, As with the hot spring, the sand is cleaned daily, the sand is washed in hot spring water, and the sand is replaced regularly, We clean the sand baths daily, wash the sand, and change the sand periodically, just as we do with hot springs, to ensure a safe and comfortable stay throughout the year.Thank you very much for your stay.

酒店回复：

Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.

酒店回复：

Thank you very much for staying with us this time. We are delighted that you had a comfortable stay. The hot springs and sand spa are also cleaned and maintained daily to ensure your comfort so we look forward to using them again if you have the opportunity.

酒店回复：

Thank you very much for your stay.We are glad that you visited the museum within our premises.We have prepared a self-service coffee service on the terrace, and we look forward to welcoming you again.

酒店回复：

Thank you for choosing our hotel. We are delighted to hear that you were satisfied with your stay at our hotel. Thank you for your kind words to our trainees. We will continue to improve our service and the quality of our breakfast and dinner.We looking forward to serving you again.