Four Seasons Resort Rancho Encantado Santa Fe-住客评论

Guest（Other） 2026-03-01
This place is amazing! Great food and coffee and nice staff. The property is so pleasant and relaxing. Super dog friendly! Highly recommend!!!!
Guest（Traveling with friends） 2026-02-01
The properties, beautiful, and we were welcomed a lovely manner. Throughout our stay, the room was not cleaned. That group decided to have dinner at the restaurant on premises one night. Service was horrible.
酒店回复：
Thank you for taking time to share your feedback. It is always our goal to surpass expectations, and we regret that was not your experience this time. We have shared your comments with our staff in an effort to improve, including our housekeeping and restaurant team. Thank you again for sharing your concerns, and we hope to have the chance to welcome you back and showcase our customary care.
Guest（Couple） 2026-02-01
Super friendly staff, and we loved the wood burning fireplace! Absolutely divine experience!
Guest（Other） 2026-02-01
SO MUCH TO DO!!! mountain biking, hiking, adventure tours. The service was the real stand out!!! Everyone was incredibly accommodating. Lastly they had fireplaces in the room! So amazing.
Guest（Family） 2026-01-01
When I asked the front desk questions, they were very apathetic and lacked customer service. Completely different from any other Four Seasons I’ve visited before. It took me hours to have clean towels brought to our room, and dirty dishes were never taken on replenished from our room (like coffee mugs).
Guest（Other） 2026-01-01
We had a very enjoyable stay at the Four Seasons Santa Fe, spending several nights in a beautiful suite with both an indoor and outdoor fireplace—perfect for a cozy, restful experience. Room service was consistently very good, both the food and the cocktails, and the overall quality was high throughout our stay. One highlight was the fire concierge, which added a thoughtful and memorable touch to the evenings and really reinforced the sense of relaxation. While service at the bar was occasionally a bit slow, the staff was gracious and the drinks were excellent, so it didn’t detract significantly from the experience. One practical note: I strongly recommend reserving spa treatments well in advance. The spa was fully booked for most of our stay, and we weren’t able to get appointments without prior planning. Overall, a serene and luxurious retreat that we would happily return to.
Guest（Traveling with friends） 2025-11-01
Went to Terra for my first time at Four Seasons in Santa Fe and it was great! Our waiter Kevin was so kind and attentive. The food was delicious, and the resort is gorgeous!
酒店回复：
Thank you for your kind feedback. We are thrilled to learn you enjoyed your time at the restaurant. We will be sure to pass along your compliments to Kevin. We look forward to the chance to welcome you back soon.
Guest（Couple） 2025-11-01
A nearby favorite local hangout for entertaining guests or stopping by for a quick bite, especially the M-F happy hour from 3pm to 5pm. Recently shared happy hour drinks and assorted snacks and it didn't disappoint. The drinks and bites were prepared perfectly. When not busy, the service is exceptional as it was during this recent visit. Great to have this option nearby.
酒店回复：
Thank you for taking time to share your feedback. We are glad you enjoyed the happy hour selection at Terra Bar. We look forward to welcoming you back soon!
Guest（Family） 2025-10-01
Booked here at the last minute as trip to national parks on hold due to government shutdown. We have stayed at Four Seasons resorts throughout the world.. most recently at Gresham Palace in Budapest, Four Seasons Jackson Hole and the Four Seasons in Rabat. All of these were excellent. Rancho Encantado doesn’t come close. It isn’t in the same league and frankly does not live up to the Four Seasons standards . Service is poorly lacking. Unprofessional throughout. We booked as a family 2 casitas. Upon arrival asked that they be close to one another. Was told that the property was “completely committed “ and the rooms were close together. Actually- the rooms were not close together and when booking it appeared that every room category was available. We asked if there was any possibility of an upgrade.. no no no was the response. There was absolutely no recognition whatsoever that we had stayed at numerous Four Seasons properties on many many occasions over the years. As we were staying two nights we asked the front desk clerk if we could be moved the following night. He said he needed to check with the manager- who was nowhere to be found. We asked specifically to speak to the manager. He never got back to us, however the front desk clerk called us hours later- they begrudgingly agreed to move us closer together. Separately- at check in- around 4pm- asked for the concierge who was nowhere to be found and had left for the day. Huh??!!! No one at the front desk had any idea which parks were open or not. What is this? Amateur hour? Have never been so disappointed by a Four Seasons property.
酒店回复：
Thank you for taking time to share your feedback. We are sorry to learn of the challenges you experienced during your stay. It is always our goal to surpass expectations, and we regret that did not happen in this instance. Please reach out directly so that we may better understand your experience. Thank you again for taking time to share your concerns.
Guest（Couple） 2025-09-01
Tucked in highlands overlooking the desert, this hotel as all the amenities and excellent service you would expect. Highlights: we did the bike tour of the valles caldera. worth every penny. beautiful lush scenery you’d think you were in montana not new mexico. guide takes you there e-bikes are the bomb, scenery instagram worthy. don’t hesitate to ask them to light the fire in your casita. special experience to fall asleep by the fire. pool is a pleasant 83 degrees. do the sunrise hike off the back of the resort. beautiful. short 15 min drive to santa fe.

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-03-01

Guest（Traveling with friends） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Other） 2026-02-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（Traveling with friends） 2025-11-01

Guest（Couple） 2025-11-01

Guest（Family） 2025-10-01

Guest（Couple） 2025-09-01

客户评价由实住客人提供的真实点评