Four Seasons Resort Rancho Encantado Santa Fe

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Comment

Guest：Super friendly staff, and we loved the wood burning fireplace! Absolutely divine experience!

2026-02-01

Guest：SO MUCH TO DO!!! mountain biking, hiking, adventure tours. The service was the real stand out!!! Everyone was incredibly accommodating. Lastly they had fireplaces in the room! So amazing.

2026-02-01

Guest：This was our first time staying at a Four Seasons, and while the hotel is absolutely beautiful, and the location was lovely, it really was not what we expected from a 5 star hotel at this price point. For us, the big differentiator between a 4 and 5 star hotel comes down to the service, and unfortunately there were just a lot of little things that piled up and left us feeling disappointed. They lost some groceries we got delivered (eventually found them a day later after we bought more), only serviced the room once per day even though the website says twice, it took 45 minutes (not exaggerating) to get a lemonade and chips at the pool (and they got the order wrong), and we were upsold a suite because we were told it was private, but the back patio looked over the parking lot with people walking by all day. Also, on our last night, someone called our room at nearly 9pm (we were getting ready for bed) to ask if we wanted turn down or needed any towels. It was just very weird. Everyone was very polite and sweet, but it’s like nothing was ever quite “right.” The bed was very comfy and the room was spacious. The location is unbeatable. The place has a ton of potential. But I just expected something more “special.” We’ve stayed at the Peninsula and Intercontinental, and the service was just on another level. If I’m going to spend that kind of money again, I’d go somewhere that will deliver the equivalent service.

2025-05-01

Guest：Would not recommend this property given the price - poorly managed, grounds are weedy and unkept, no sundry store, no service after 10pm and the pool deck is lackluster. Casitas are very nice and housekeeping was very responsive. Stay at the Bishop’s Lodge - beautiful property with excellent staff.

2025-08-01