豪华酒店-住客评论

Guest（其他） 2025-12-01
Love this elegant vintage hotel! Cozy bar and nice restaurant. we booked a suite to get a larger room.
酒店回复：
Thank you for your kind response! We take pride in our hotel restaurants.
Guest（商务旅客） 2025-12-01
The window in the bathroom was partially jammed upon arrival and with only single pane glass in the whole room, it was very cold. The rooms were smaller than advertised as well. No valet parking, no valet to help with bags, and an unsecured parking garage does not give the impression of what is advertised as a 4-star hotel.
酒店回复：
We're sorry to hear you had an issue with the window! Our garage has security but does not have valet parking, in the future we'll focus on making our guests feel that their cars are in a safer area.
Guest（家庭旅游） 2025-12-01
We have stayed here a few times. Beware when booking as the premiere suite has a wide range of meaning. The photo on ******* will show the large room with full windows (which we booked and received in previous visits), but the one we received was on the 3rd floor with two small windows that are translucent and unable to see out with a loud fan directly in front of those windows that goes all night. Public service announcement: WHEN THEY SAY YOU ARE IN ROOM 327 ASK FOR ANOTHER ROOM. Regardless of what they label the room, just run away. Other general information on the hotel, the front desk staff is friendly and helpful. The quality of the rooms are poor in general. Worn down finishes and plumbing fixtures. Aditional reason for a low review is the response from the manager. I made our concern known before check out and they said to call back when a manager is available as they would be able to help. Upon calling and hoping to resolve with them direct instead of leaving this review, the manager had no interest in resolving or understanding, offered no solutions or suggestions to help with the scenario, and then just hung up on me mid sentence. It's very strange to have that be the outcome to a repeat customer trying to find a solution through a polite and earnest conversation... The response from the hotel to this review may claim some excuse to cover their mistake. Believe who you will, just trying to warn others before they run into the same trap.
Guest（其他） 2025-12-01
The hotel has been a family favorite for years. It is clear that services continue to be cut to stay afloat and it is disappointing, especially near the holidays that the staff is aloof, at best, and surly the rest of the time. Our room was freezing, the windows painted over and the bathroom had a broken window. We were told we had been upgraded. There was no maid service, but never advised of such, Gracie’s was closed through our entire visit, but we were charged a “resort fee,” when complimentary water wasn’t even offered. The hotel either needs to be purchased by a larger org (sadly) or eliminate the fees and be transparent about the state and services (lack) being offered.
Guest（Couple） 2025-12-01
Truly comfortable to stay in this hotel. So clean, and the staff is kind and approachable.
Guest（其他） 2025-11-01
Limpieza, alberca y el delicioso restaurant con ingredientes naturales…
Guest（与好友旅游） 2025-11-01
Muy limpio y bonita decoración Agradable lugar y excelente sabor de sus mermeladas de frutos rojos y maracuya
Guest（商务旅客） 2025-11-01
Estuve unas horas por trabajo todo en gral bien pero se necesita atender tema de bicho es en el ba?o
Guest（其他） 2025-11-01
Estacionamiento muy peque?o, mi camioneta se quedó afuera 1 noche y la otra adentro y me hicieron moverla a las 7 am.
Guest（其他） 2025-11-01
En las habitaciones del primer piso, cerca de la recepción, había humedad. En las del segundo piso no tuvimos ningún problema. El trato de la se?orita de recepción por la ma?ana fue regular, mientras que la de la tarde fue muy amable.

豪华酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！） | 会议室在线预订提交

其他咨询：+52-3271070777（交通、订餐、桑拿娱乐、发票开具、物品遗失等） | 豪华酒店地址：纳亚里特州 · 拉佩尼塔德加尔特姆巴 · 塔基甘 · M.G. Tower, Fatehabad Road

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客户评价 由实住客人提供的真实点评

Guest（其他） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（其他） 2025-12-01

Guest（Couple） 2025-12-01

Guest（其他） 2025-11-01

Guest（与好友旅游） 2025-11-01

Guest（商务旅客） 2025-11-01

Guest（其他） 2025-11-01

Guest（其他） 2025-11-01

客户评价由实住客人提供的真实点评