文思贝斯特韦斯特优质酒店-住客评论

Guest（Family） 2026-02-01
Room was very clean, of good quality and a very good value. I would highly recommend.
Guest（Business traveler） 2026-02-01
The room was good however, upon arrival nobody will lead you to the room and the receptionist give directions to the stairs and room and you have to find it.
酒店回复：
Thank you for your feedback and for your kind comment about the room — we’re glad you enjoyed it. ??As a boutique-style property, we typically provide clear directions to guest rooms at check-in rather than escorted service. That said, our team is always happy to personally assist or walk guests to their room whenever needed, and we encourage anyone with questions to let us know at the front desk. We appreciate you staying with us and hope to welcome you again.
Guest（Family） 2026-02-01
Upon early arrival, our room was ready, clean and welcoming. Brian at the check in counter was very friendly and helpful with local recommendations. The room was very clean and appeared to have been recently updated. We stayed here with our three children and there was plenty of space for all of us. We will keep the Best Western Plus Inn At the Vines at the top of our list for future stays!
酒店回复：
We are thrilled you enjoyed your stay with us Sonya!
Guest（Other） 2026-01-01
Clean spacious room, comfy bed except for the pillows. Modern decor. Great location.
酒店回复：
Thank you Erica!
Guest（Other） 2026-01-01
The staff is so friendly and professional the motel is very clean and updated, can’t say enough about this Best Western
酒店回复：
Thank you so much Jerry! We hope to see you again soon!
Guest（Other） 2026-01-01
It was a wonderful stay. Room spotless. Jordan at the front desk went over and beyond to help me with a personal request
酒店回复：
Thank you so much Gloria! It was a pleasure having you stay with us. We hope to se you again!
Guest（Business traveler） 2025-12-01
The amount of noise I experienced was horrible, I was in room 105 and it was next to the utilities or maintenance room it was so loud, I could hear the people upstairs every single step and I heard the water pipes all night long, definitely not able to sleep.
酒店回复：
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the noise disturbances you encountered during your stay in Room 105. That is not the restful experience we want for our guests.Please know that we have staff available 24 hours a day, and we encourage guests to reach out at any time so we can address noise issues promptly. We would have been more than happy to assist or explore solutions during your stay.We also offer a variety of room types beyond the downstairs king with an exterior entrance, including options in quieter areas of the property. Our team would be glad to help you select a room that better suits your needs should you choose to stay with us again.We appreciate your feedback, and we hope to have the opportunity to provide you with a more comfortable experience in the future.
Guest（Couple） 2025-12-01
Upon arrival into the room, upstairs guests were loudly playing music and immediately contacted front desk. Noise did not stop and instead turned up. Contacted front desk again but music and other noises did not stop. Front desk told me that they could not do anything until after 10 pm and suggested that I just turn on music or the TV to drown it out. It was an extremely uncomfortable situation. A room was not offered until after 10 pm (after I requested around 9:30 to be moved) and someone I was with was asleep and could no longer move. After 10:30 pm and the noise did not stop I felt I could no longer say anything as the guests above us were being aggressive and hostile. I wish I would've been offered another room or solution before the situation escalated.
酒店回复：
Thank you for sharing your feedback. We’re truly sorry that your stay was disrupted by noise and that the situation caused discomfort. That’s never the experience we want for our guests.We would like to clarify that our front desk team did make multiple attempts to address the noise issue directly with the neighboring guests throughout the evening. In addition, an alternative room was offered prior to 10:00 pm; however, at that time the move was declined. When the request to relocate was made again later in the evening, we did our best to accommodate, though we understand that circumstances had changed and the move was no longer feasible.We regret that the situation escalated to the point where you felt uncomfortable, and we sincerely apologize if our communication or response did not meet expectations. Your feedback is valuable and will be used to further improve how we handle similar situations in the future to ensure guests feel supported and safe at all times.Thank you again for bringing this to our attention.
Guest（Other） 2025-11-01
Only issue was we had downstairs room right in the corner where entrance to rooms is. Was so noisy every time someone went in and out. Upstairs guess were loud, walking back and forth all hours of the night. We were not able to sleep much.
酒店回复：
Thank You Veronica!
Guest（Couple） 2025-11-01
Very clean and affordable and also is a very good location to access different dining options. Staff very friendly, especially Toni at the front desk. Also, very close proximity to Downtown Napa Valley.
酒店回复：
Thank you Isabel. We hope to welcome you again!

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-02-01

Guest（Business traveler） 2026-02-01

Guest（Family） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Business traveler） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

客户评价由实住客人提供的真实点评