Dear Valued Guest,Thank you very much for taking the time to share your thoughtful feedback. We’re delighted to know that you enjoyed your stay at The Westin Siray Bay Resort & Spa, Phuket, and appreciated our signature wellness offerings — from yoga sessions and the WestinWORKOUT? Fitness Studio to our pools and water activities.It’s wonderful to hear that you found the rooms spacious, well-maintained, and complemented by beautiful sea views. We also appreciate your constructive comments regarding areas that could benefit from renovation; please rest assured that they have been shared with our management team for review as we continue enhancing the resort’s facilities.We look forward to welcoming you back soon for another rejuvenating and balanced stay by the bay.Be Well, The Westin Siray Bay Resort & Spa, Phuket
Dear Valued GuestThank you very much for your kind feedback. We are delighted to hear that you found our facilities complete and well-appointed, and that you enjoyed the spacious rooms and our three large swimming pools.We appreciate your comments regarding the breakfast selection. While we strive to provide a variety of international options, we understand that preferences may differ, and we will share your feedback with our culinary team to further enhance our offerings for our Chinese guests.It is wonderful that you enjoyed the sea view, though we regret that the nearby beach did not fully meet your expectations. Please rest assured that we are continually looking for ways to improve both our facilities and the guest experience.We hope to welcome you back again for another stay in the future.Be well,The Westin Siray Bay Resort & Spa Team
Dear Valued GuestThank you for taking the time to share your feedback with us. I am truly sorry to hear that your recent stay did not meet your expectations. While we are pleased that you enjoyed the view, I regret that our facilities, location convenience, and bathroom condition left you disappointed.Please accept my sincere apologies for the issues you experienced with the bathroom and the delay in resolving them after you reported the matter. This is not the level of service or maintenance we aim to provide. Your comments regarding mold, flooring, and water flow have been shared directly with our engineering and housekeeping teams for immediate attention.We also recognize your concern regarding accessibility to the town and nearby conveniences. While our resort is designed as a secluded retreat for relaxation, we understand the importance of convenience for our guests and are exploring ways to improve transportation and access options.Your feedback is invaluable in guiding us toward better upkeep and enhancements. We are committed to upgrading our facilities and ensuring a more comfortable experience for our guests moving forward.Thank you again for sharing your experience, and we do hope to have another opportunity to welcome you back and provide the level of comfort and service you rightfully expect.Be Well,The Westin Siray Bay Resort & Spa, Phuket Team
Dear Valued Guest,Thank you for sharing your feedback with us. We truly value your comments as they help us identify areas where we can improve. While we understand your observations regarding the resort’s condition, we are delighted to know that our associates’ kindness enhanced your stay.We hope to welcome you back again and provide you with a more uplifting experience.Be Well,The Westin Siray Bay Resort & Spa, Phuket Team
Dear Valued Guest Thank you very much for your kind feedback. We are delighted to hear that our associates made your stay memorable and that you found our resort the perfect place for a peaceful retreat. We truly appreciate your recognition and look forward to welcoming you back for another rejuvenating stay. Thank you for choosing The Westin Siray Bay Resort & Spa, Phuket
Dear Valued Guest,Thank you for your wonderful feedback. We’re delighted to know you enjoyed your stay, from the warm welcome and friendly service to the comfort of your room and its beautiful views.Your kind words truly inspire our team to continue creating exceptional experiences for every guest. We look forward to welcoming you back soon for another relaxing stay by the bay.The Westin Siray Bay Resort & Spa, Phuket
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our early check-in, shuttle service, and breakfast offerings. We understand that travel schedules can be tight, and we hope that on your next visit, you’ll have more time to unwind and experience the beach and kayaking. We look forward to welcoming you back for a more leisurely stay.The Westin Siray Bay Resort & Spa, Phuket Team
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the natural surroundings, well-integrated design, and recreational facilities. It’s wonderful to know your children had a fun and memorable time.We appreciate your comments regarding the room humidity and the hotel's remote location. While our hillside setting offers peace and seclusion, we understand it may require additional travel to reach nearby dining or entertainment options. Please be assured that your feedback regarding the room’s moisture levels has been shared with our housekeeping and engineering teams for further improvement.We hope to have the pleasure of welcoming you and your family back again for another enjoyable stay.Be Well, The Westin Siray Bay Resort & Spa, Phuket Team
