芝加哥霍夫曼庄园凯悦嘉轩酒店-住客评论

Guest（Couple） 2026-01-01
Me and my boyfriend had stayed a night for new year’s eve, we had a blast. Room was plenty big for the 2 of us, pool was very big and nice, breakfast was delish, and i was able to bring my dog which made my stay a lot better. Thank you!
酒店回复：
Dear Guest,Thank you for sharing your New Year’s experience. We are happy to hear you had a great time and enjoyed the spacious room, pool, and delicious breakfast. It is wonderful to know being able to bring your dog made the stay even better. We appreciate your kind words and hope to welcome you again.Sincerely, Guest Service Representative
Guest（Other） 2026-01-01
There was a couple arguing in there loudly then slamming the doors. People making all kinds of noise in the hall. Not hotels fault just the inconsiderate guest. However, Staff was amazing and rooms were clean.
酒店回复：
Dear Guest,Thank you for sharing your experience We appreciate your understanding regarding the noise and are glad to hear our staff made a positive impression and that the rooms were clean Your kind words about our team mean a lot and we hope to welcome you back for a more peaceful stay next timeSincerely, Guest Service Representative
Guest（Other） 2026-01-01
Our overall stay was excellent! The staff were accommodating, shout out for Fatima who made our stay worthwhile! Thank you very much! Definitely a good place to stay with your family and friends!
Guest（其他） 2025-11-01
La habitación estaba miu bien, solo en la recepción te quitan $100 dlls y nunca los devuelven
酒店回复：
Dear Guest,Thank you for your review. We are so happy to hear that you had a great stay! We look forward to seeing you again soon!Sincerely, Guest Service Representative
Guest（家庭旅游） 2025-11-01
Upon arrival the room was dirty as there were many stains, there were many bugs in the room, no microwave and the tv failed to work properly. When channels did work on the tv, the quality of the picture was extremely fuzzy or many other channels just had no signal.
酒店回复：
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely, Guest Service Representative
Guest（家庭旅游） 2025-09-01
We had to change rooms because the light was not working in the bathroom, the cupboard (which was the size so tiny it was weird) door was off its rails, there was no safe in the room, the tv is in an odd spot and the bed faces the sink and washroom? I know the tv can be tilted / turned towards the bed or the sofa bed but it didn’t work for us - still had to tilt to watch. We had booked 7-8 rooms and I had specially asked to be able to stay on the same floor at least since we can’t do too many stairs / elevator rides plus had kids. But the man at front desk was too lazy to bother so he made us stay on 4 different floors. I know guarantees mean nothing but honestly it would make sense if some form of empathy was shown instead of “it’s too much work for me”. Updates and upgrades are needed in the hotel. It was pretty old looking.
酒店回复：
Dear Guest,Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the maintenance issues, room layout concerns, and lack of consideration during check-in. Your comments about the need for updates and better service will be shared with our team to improve communication, comfort, and overall guest experience.Sincerely, Guest Service Representative Hyatt Place Chicago Hoffman Estates
Guest（其他） 2025-09-01
Reserved a room with a king bed. We went to the room and got a room with two double beds. The tv didn’t work, so called down to front desk and found the phone didn’t work either. Went back down stairs to front desk and got another room. Went to the new room and called down to get an extra towel. No one answered the phone. Had to go back down to front desk to pick up an extra towel. Our daughter and her family went to their room and when they opened the door they walked in on another family staying in the room.
酒店回复：
Dear Douglas,Thank you for sharing your detailed feedback. We appreciate you taking the time to let us know about the challenges you faced, from the room assignment to the issues with the phone, television, and requests for service. We also take note of the serious concern regarding your daughter’s experience at check-in. Your comments are important and will be carefully reviewed with our team to address these matters and strengthen the overall guest experience moving forward.Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
Guest（情侣） 2025-09-01
Most disappointing Hyatt I have stayed. Seemed to be very short staffed. I only saw 2 staff members in 3 days. There’s no housekeeping service. The whole building is dirty and in disrepair. TV cable service was in and out like a poor connection. The bed was old and squeaky and uncomfortable. I feel I greatly overpaid for what was received. It didn’t feel like a Hyatt at all. The area felt safe and there was a Starbucks across the street that was open early so that was good.
酒店回复：
Dear Guest,Thank you for sharing your experience. We are truly sorry your stay did not meet expectations. Your comments about staffing, cleanliness, and room comfort are noted and appreciated. It is good to hear the location and nearby amenities were convenient. We hope future stays provide the quality and comfort you expect.Sincerely, Michelle Emmons General Manager Hyatt Place- Chicago Hoffman Estates
Guest（其他） 2025-08-01
The staff were very friendly and nice! I found the price of 250.00 to be a bit high given its outdated features and cleanliness was severely lacking.
酒店回复：
Dear Guest,Thank you for sharing your thoughts. We’re glad you found our team friendly and welcoming. Your feedback about the cleanliness is very helpful, and we’ll be using it to make improvements. We hope to offer you a more comfortable and updated experience on your next visit.Sincerely, Guest Service Representative Hyatt Place Chicago Hoffman Estates
Guest（家庭旅游） 2025-08-01
I was getting locked out of my room every time I went out of the room on the first day. Did not have towels and body wash when moved into the room. Room service never came over the weekend to pick up dirty towels and replace new towels or to make bed. Had to ask the front desk each of these things to be done.

芝加哥霍夫曼庄园凯悦嘉轩酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（家庭旅游） 2025-09-01

Guest（其他） 2025-09-01

Guest（情侣） 2025-09-01

Guest（其他） 2025-08-01

Guest（家庭旅游） 2025-08-01

客户评价由实住客人提供的真实点评