+8620-86009099 (在线预订)
We would like to apologise that this happened at our hotel and we would like to assure you this is very uncommon situation at our hotel, the matter has been thoroughly dealt with and the staff in question has been reprimanded according to staff rules. However I would to further add that bringing in outside guest has a procedure and should be done through the main gate and reception.This is a cost of only 1200 Dalasis. Our back gate is closed late at night and this is the time you attempted to use it. Not sticking to procedures of the hotel is the main cause of this incident. Therefore we would appreciate if guests stick to rules for their own safety
Room descriptions are clearly stated. And we can asssure you that you were never charged for a fan or attempted to bill you for a fan because this is included in the standard room. We only asked you to upgrade to an Ac room if the fan was unsuitable