海伦娜金沙皇家宫殿-住客评论

Guest（Family） 2025-10-01
Fab hotel Great food Lovely sea views Good location Nice sandy beach Excellent facilities Shop & stalls nearby Good transport links
酒店回复：
Dear J C, Thank you for your positive feedback regarding your stay at Helena Sands Hotel. We are delighted to hear that you enjoyed the food, sea views, and our convenient location. Your kind words motivate our team to maintain high standards for our guests. Best regards, Helena Sands Hotel
Guest（Couple） 2025-10-01
Went for a week's fly and flop holiday. Weather was amazing, not too hot. Hotel was tucked away at the end of Sunny Beach strip so its a bit quieter than the rest of it. There is a little noddy train that tales you from one end to the other for approx 6 Lev (will be euros from Jan 26) along the promenade. Alternatively it is a lovely strill or for those who need help there is the Neesebar Mobility services where you can hire a mobility scooter for approx ￡10 per day. Beware though that Bulgaria does not really cater for disabled people on mobility scooters with the roads and pavements etc. Back to the hotel, Helena Sands is the beach side hotel (half board) with Helena Park behind it (all inclusive). The hotel is clean and tidy and well looked after. The rooms were of a generous size with free safe. Hairdryer a bit pants and no iron in the room. Bathroom was lovely and clean. No complaints. Loud music a couple of nights during the week, from neighbouring hotel, but nothing that ear plugs wouldn't solve. Food - I am the fussiest person on earth when it comes to holiday food and believe me this was the BEST food I've ever had on holiday. The choicest cuts of meat. You could virtually have a roast dinner every night if you wanted, loads of different choices every evening. You would struggle to go hungry here. Breakfast was also superb. The only downside was that all drinks were very expensive, even the water. To get round this me and my sister took our own drinks down to dinner with us every evening . There is a local Carrefour a few hundred yards away so we went there to stock up on soft drinks and the alcohol was bought on the way out at the airport. There was no entertainment in this hotel on an evening and for us there could've been some background music from speakers but there wasn't and it resulted in a very drab atmosphere. If you wanted entertainment you could always go across to the All Inclusive side - just remember to take your own drinks. The pool was absolutely freezing but there is also am indoor heated pool if you prefer that. Beware of the woman at the Spa - totally put me off having a massage by the 'hard sell' She was relentless. Overall, a fabulous holiday, great food, friendly staff and some great local bars within walking distance. Average age of clientele - 60 yrs + (could just have been due to the kids being back at school)
酒店回复：
Dear Hazyland O, Thank you for taking the time to share your experience at Helena Sands Hotel. We are delighted to hear that you enjoyed the overall ambiance of our hotel and found the food to be exceptional, as we take great pride in providing a diverse menu for our guests. We appreciate your feedback regarding the noise from the neighboring hotel and understand how it can impact your stay. As for the amenities in the room, we recognize the importance of providing comfortable and functional facilities for our guests. Your comments regarding the spa experience have been noted, as it is our goal to ensure that all interactions are welcoming and pleasant. We are also grateful for your understanding regarding our beverage pricing. While we strive to maintain high standards in all our offerings, we appreciate the suggestions you provided regarding alternative options. We hope that you also enjoyed the tranquil location of the hotel and the access to local amenities. Thank you once again for your valuable feedback. We hope to welcome you back in the future. Best regards, Helena Sands Hotel
Guest（Couple） 2025-09-01
Overall a great hotel. Good location - away from the main strip so quieter but means reasonable walk to most bars and restaurants. Welcoming, friendly staff who were keen to help. Good sized, well equipped rooms. Rooms cleaned daily and fresh towels supplied. Very good selection at breakfast. Few children which for us was a bonus. Few negatives unfortunately- pool was freezing and could have done with being heated. Hairdryer in room not very powerful and mattresses very soft. Also could have done with lunch restaurant on site. Overall if you want to go to Sunny Beach I would recommend Helena Sands Resort
酒店回复：
Dear Guest, Thank you for taking the time to share your impressions. We’re pleased to hear that overall you enjoyed your stay at Helena Sands and appreciated our quiet location, friendly staff, spacious rooms, and rich breakfast selection. We would also like to address a few of your comments: Our hotel operates as a seasonal summer resort, and therefore the outdoor pool is not heated by design — it is meant to offer refreshment during the hot summer months. For guests who prefer warmer water, we do offer a fully heated indoor pool that is available throughout the season. Regarding the hairdryers, the ones in the rooms meet standard hotel specifications. However, we’re always happy to provide a more powerful one upon request from reception. Similarly, as we understand that mattress firmness is a personal preference, we offer additional mattress toppers to enhance comfort when needed. As for lunch options, we do have an à la carte restaurant available during the day, as well as a beach snack bar offering a variety of light meals and drinks — both designed to meet the needs of guests who wish to dine on-site. Once again, thank you for your recommendation. We’re glad you had a pleasant stay overall and hope to welcome you again in the future. Kind regards,
Guest（Family） 2025-09-01
Nice rooms generously equipped with everything you will probably need. Downside for me was the perpetual party music. We initially had a room on the south side of the hotel facing a neighbouring hotel which had thumping bass and screaming guests until midnight. After 2 nights paid another 200euro to upgrade to an identical room on the east side overlooking the beach thinking the sound of the waves throughout the night would be nice. Unfortunately completely blotted out by the hotels own beach bar which competed with the waves by playing its own brand of R&B. Considering at this time of the year 90% of the hotel guests are pensioners and there were only 3 customers in the beach bar, I’m fairly sure the music was being played by the bartenders for their own amusement. Shame. Nice hotel, great facilities but don’t see ourselves coming back here.
酒店回复：
Dear raymondg51, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the comfort and amenities of our rooms. We would like to take this opportunity to clarify a few points mentioned in your review: Your original reservation was for a standard room without a sea view, which is located on the south side of the hotel facing the neighboring property. While we understand that noise from that direction may have caused some inconvenience, please note that this neighboring hotel operates independently, and we have no control over their entertainment schedule. That said, their animation program generally complies with local regulations regarding noise and quiet hours. Upon your request, our team offered an upgrade to a sea-view room, and you were informed in advance of the additional charge, which was 200 BGN (approximately 98 EUR), not 200 EUR as stated. The upgrade was provided for the remainder of your stay. Regarding the music from our beach bar, we want to assure you that it is played in full accordance with local noise regulations and within the allowed timeframes. The goal is always to create a pleasant seaside atmosphere for all our guests, not for staff entertainment. We continuously monitor volume levels to ensure they do not interfere with guests’ comfort. As for your comment about the majority of our guests being pensioners — our hotel welcomes visitors of all ages and backgrounds. We strive to maintain a balanced environment that caters to both guests seeking relaxation and those looking for a livelier holiday experience. We’re genuinely sorry to hear that your stay did not meet your expectations, but we do appreciate your comments, which help us improve. We hope you will consider giving us another opportunity in the future. Warm regards,
Guest（Solo traveler） 2025-08-01
First holiday in 13 years, best holiday ever. Hotel was absolutely beautiful, staff could not do enough for you they were all lovely. The food and presentation were first class, never have I seen anything like it. I will definitely be going back soon.
酒店回复：
Dear April C, Thank you for your wonderful feedback! We are thrilled to hear that your first holiday in 13 years was exceptional and that our staff and services exceeded your expectations. We look forward to welcoming you back soon for another memorable stay. Best regards, Helena Sands Hotel
Guest（Other） 2025-07-01
This is a little gem with everything you'll need, including a beautifully appointed spa Austrian style steam house, an outstanding hamam and massage therapist, gym, and indoor pool. The rooms are immaculately kept, and the food is varied, creative and locally produced, and tables are laid with fresh linen - lovely! I could live on the soups and fresh bread alone! It has a laid-back vibe, great staff, and it is the only hotel I have ever re-visited and will continue to revisit. It was so good I stayed an extra week and have booked my return in September. Well done to everyone. See you soon x
Guest（Couple） 2025-07-01
We have just arrive back from a wonderful holiday at the Helena Sands hotel Sunny Beach. Everything about this hotel is top notch. Located at the quieter end right on the beautiful beach which goes on for miles. Great for walkers. This hotel is very well maintained and the grounds are stunning with trees, shrubs and beautiful flowers. The smell of the rose bushes were intoxicating. The rooms are very large and cleaned every day, the staff are happy and friendly. I don’t want to go on and repeat what’s in all the other good reviews but I honestly didn’t want to leave. Thank you everyone who works at this hotel, Bulgaria and it’s people are lovely
Guest（Other） 2025-07-01
What a fabulous hotel could not fault the staff and the hotel. We only had bed and breakfast the breakfast bar was vast everything you could wish for and more. Excellent coffee as well. Breakfast staff speak multiple languages and very helpful. The room is spacious very clean as well as the swimming pool area being very clean and well run. We used the spa that was very reasonably priced and the highest quality. The reception staff speak multiple languages and are extremely friendly. Definitely returning can’t wait to come back.
Guest（Other） 2025-07-01
Good hotel , very clean. Plenty of sun beds around pool and on beach which are free for hotel guests. Food was excellent and varied. The Entainment team are a little over enthusiastic .
Guest（Traveling with friends） 2025-07-01
I stayed at Helena Sands first week of July. Everything was top! Large and fancy rooms, beautiful view to the sea, they changed towels every day, also linen was changed often, design is very beautiful, a lot of paintings, food was gorgeous and very mixed, a lot of fruits, all types of meat and fish, seafood, cakes were waw ! I like that there is a tower with a big clock and we could see what time is from the beach and from our balcony.The beach was lovely, the sea was quite and warm, no waves, soft sand at the bottom of the water, a real pleasure to enter into the water. I loved that it was very quiet, more quite than Helena Park, maybe because it has half board concept and most people with kids go to Helena Park which has all inclusive and a lot of entertainers. I definitely come back again to Helena Sands.

海伦娜金沙皇家宫殿

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-10-01

Guest（Couple） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Family） 2025-09-01

Guest（Solo traveler） 2025-08-01

Guest（Other） 2025-07-01

Guest（Couple） 2025-07-01

Guest（Other） 2025-07-01

Guest（Other） 2025-07-01

Guest（Traveling with friends） 2025-07-01

客户评价由实住客人提供的真实点评