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Guest user (Couples)
Posted 2024-05-01
Good location close to the ancient city and the big streets. Nice service, we got free fruit each day (and yoghurt which they didn't put in the fridge?) but the disappointment is the smoke smell. Rooms a little bit and elevator often.
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Guest user (Travel with friends)
Posted 2024-05-01
I think Trip.com has mistakenly overcharge me for rooms, total 2 double 1 twin. booking No. *********** and *********** The room charges should be much less, please check.
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Guest user (Travel with friends)
Posted 2024-05-01
Warmly services and room upgrade with welcome fruits as well as free breakfast!
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Guest user (Solo travelers)
Posted 2024-01-01
The Mercure is very new. The facilities are ultra modern and extremely clean. It is just opposite the old city and it has a couple of nice restaurants just around the corner. I was able to walk everywhere.
I dont speak Chinese so it was difficult to order the airport shuttle on the phone before I flew in. With patience it was ordered and I was met by two delightful and kind staff. I was checked in and shown to my room and shown how to use the controls for the lights and curtains snd given directions to find a meal.
The next morning wasnt so good. I wanted to find some places and order an airport shuttle for my return. The day staff ignored me, then when I finally got their attention and my translator didnt work they walked off. I got my translator working but no one would serve me. Finally I changed desks and the woman started serving me but everytime a Chinese speaker came in she left me and served them. After the 3rd interruption I walked out. I would have liked to have known how to work the tv and order service but it wasnt worth asking.
I did ask where the Tourist Information Centre was and was told there wasnt one in Kashgar. They were wrong. There is one in the old city. I got a map and asked where the hotel was. They marked the wrong place.
All very frustrating.
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Guest user (Travel with friends)
Posted 2024-01-01
The room is very clean and it’s so close the the ancient town. There are so many restaurants and beautiful place to take pictures near by.
