内罗毕机场雅阁大酒店-住客评论

Guest user（独自旅游） 2024-12-01
thank you ! very nice HOTEL
Guest user（Couples） 2024-11-01
Transfert aller pas effectué et le transfert retour bcp trop t?t. L'accueil a été assez long.
酒店回复：
Cher client,Merci d'avoir partagé vos commentaires concernant votre récent séjour à l'Argyle Grand Hotel. Nous regrettons sincèrement les désagréments causés par le transfert aller qui n'a pas été effectué comme prévu et l'heure avancée du transfert retour.Nous comprenons l'importance d'organiser le transport en douceur et en temps opportun pour améliorer l'expérience client, et nous regrettons profondément d'avoir manqué à cet égard lors de votre visite. De plus, nous nous excusons si l'expérience de réception a été plus longue que prévu. Vos commentaires mettent en évidence les domaines dans lesquels nous pouvons améliorer nos processus et la communication avec les clients.Soyez assuré que nous prenons vos commentaires au sérieux. Nous examinons la situation avec notre équipe pour nous assurer que de tels événements soient évités à l'avenir. Votre confort et votre satisfaction sont nos principales priorités, et nous visons à offrir une expérience fluide et agréable à chaque client.Nous espérons que vous nous donnerez une autre occasion de vous accueillir à nouveau et de vous fournir le service exceptionnel pour lequel nous sommes connus. Si nous pouvons vous aider en quoi que ce soit, n'hésitez pas à nous contacter directement.Cordialement,Alok SriwastavaDirecteur des opérations
Guest user（商务旅客） 2024-10-01
环境整洁干净
酒店回复：
尊敬的客人，感谢您对我们酒店的高度评价！我们很高兴得知您对酒店的整洁和干净环境感到满意。为每位客人提供舒适和优质的服务是我们的首要目标，您的肯定对我们来说意义重大。期待您再次光临阿盖尔大酒店，我们将继续为您提供卓越的入住体验。此致，Alok Sriwastava运营经理阿盖尔大酒店，内罗毕
Guest user（家庭旅游） 2024-09-01
Good and kind staff. The room is clean and quiet. Good to stay when you arrived at JKIA late or depart early morning.
酒店回复：
Dear Kazami,Thank you so much for your kind review. We are thrilled to hear that you had a comfortable stay and that our staff made a positive impression on you. It’s great to know that our location was convenient for your travel plans, especially with late arrivals and early departures from JKIA.We look forward to welcoming you back soon and ensuring another seamless and pleasant stay.Warm regards,Alok SriwastavaDirector of Rooms
Guest user（家庭旅游） 2024-09-01
That's a wonderful hotel! From the pick up at the airport, Judy was really kind and professional. She handled us with utmost courtesy and my whole team was in great appreciation of her. She always arranged our transport in a timely fashion and together with the driver, they made our pick ups and drop offs worry-free even at very late hours. So we surely will stay at Argyle even in the future in our many forthcoming business trips. The front desk was always helpful and catered to our needs. Mariam and Kate in particular took worked fast and at ease in a cordial fashion. They provided all necessary information for my team and made us make 3 subsequent bookings during our stay, we didn't want anything less. Of course, food was great and the service there was just amazing! Jacinta and her colleagues were so nice, my team enjoyed the food and the overall presentation of the whole buffet. The variety was rich and surely who wouldn't want to just eat to their fill? Argyle is the place
酒店回复：
Dear Guest,Thank you for your wonderful and detailed review! We are delighted to hear that your stay at Argyle Grand Hotel exceeded expectations and that our team, particularly Judy, Mariam, Kate, Jacinta, and our driver, contributed to making your experience so enjoyable. It's always our priority to ensure seamless service, and I’m thrilled to know that the airport transfers, timely transport arrangements, and front desk support all helped make your stay worry-free.It’s especially gratifying to hear how much you and your team appreciated the dining experience. We’re glad that the variety and presentation of the buffet met your expectations, and I will make sure Jacinta and her colleagues are recognized for their excellent service.We look forward to welcoming you and your team back on your future business trips and continuing to provide the same high level of hospitality.Warm regards,Alok SriwastavaDirector of Rooms
Guest user（商务旅客） 2024-09-01
早餐有猪肉，但餐厅没有标明不是穆斯林餐
酒店回复：
尊敬的客人，非常感谢您对我们服务的满意评价！我们很高兴能为您提供愉快的入住体验。您的肯定是对我们工作的最大激励，我们将继续努力为每一位客人提供优质的服务。期待您在不久的将来再次光临 Argyle Grand Hotel！此致Alok SriwastavaDirector of Rooms
Guest user（独自旅游） 2024-08-01
内罗毕机场边上的酒店，酒店免费接送，到店时候正好赶上肯尼亚选世界小姐，晚餐自助，早餐也还可以，远离城市喧嚣，进城有高速收费路不堵车，对面就是国家公园，看动物方便
酒店回复：
亲爱的客人，感谢您的精彩评论！我们很高兴听到您喜欢我们的住宿，并充分利用了我们靠近内罗毕机场的便利位置以及我们的免费班车服务。听起来您在肯尼亚环球小姐活动中度过了难忘的时光，我们很高兴您喜欢我们的晚餐自助餐和早餐。我们非常感谢您对我们宁静的环境的赞美，远离城市的喧嚣，方便前往内罗毕国家公园，享受独特的野生动物体验。我们希望很快再次欢迎您入住 Argyle Grand Hotel，再次享受愉快的住宿！旅途愉快！Alok Sriwastava客房总监
Guest user（家庭旅游） 2024-07-01
结束了一周的safari之旅，超级累，第二天的飞机所以在网上订了这家酒店。五星不知道是哪里来的，房间热水都没有，打电话喊前台三次，等了40分钟才有人来修。热水忽冷忽烫，因为太晚了只想快速洗完澡上床睡觉，结果灯居然没办法关！这到底是什么样的设施？？？第二天早上起来热水又没有了！不敢相信一个首都城市里的酒店，没有热水，又不是在safari。这里的员工和经理每个人都很友好，很礼貌，就是这个硬件设备也不能这样吧，感觉中国人开的酒店只是外观好看，实际上装修很垃圾。花1500住了这样的酒店，性价比真的很低，要不是对面hilton订满了，我不会选择这边，至少hilton是连锁，管理都会好很多。对了，电梯也是问题，每次下楼明明进的往下的电梯，却要跑上面去接了上面的人才往下走，第一次知道这样的酒店，我也是涨见识了，心情被搞得太差了。工作人员五星服务，早餐四星，卫生五星，其馀的只想给0星。
酒店回复：
亲爱的客人感谢您抽出时间分享您的反馈。对于您在入住期间遇到的问题，尤其是您房间的热水和灯光问题，我们深表歉意。这当然不是我们努力提供的服务标准，我们很遗憾这些问题影响了您的整体体验。我们感谢您对我们的员工、服务和清洁度的赞美。然而，很明显我们的设施没有达到您的期望，对此，我们深表歉意。我们记录了您对电梯和整体性价比的评价，我们将与我们的团队一起解决这些问题，以确保做出改进。请知道您的反馈对我们来说非常宝贵，我们将努力确保这些问题不会再次发生。如果您将来再给我们一次机会，我们相信我们可以提供更好的体验。再次为您带来的不便道歉，并感谢您提请我们注意这些问题。此致，Alok Sriwastava客房总监
Guest user（Travel with friends） 2024-06-01
Good service, clean rooms
酒店回复：
Dear Guest,Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed our service and found our rooms to be clean and comfortable. Our team strives to provide exceptional service and maintain the highest standards of cleanliness, so it's wonderful to know that we met your expectations.We hope to have the pleasure of welcoming you back to the Argyle Grand Hotel in Nairobi soon.Best regards,Alok SriwastavaDirector or RoomsA
Guest user（夫妻／情侣） 2024-05-01
房间还是不错的，卫生也可以。小黑服务不咋滴，要加强！
酒店回复：
Dear Guest,Thank you for your feedback. We're glad to hear that you found the room to be clean and satisfactory. However, we regret that our service did not meet your expectations.Please know that we take your comments seriously, and we will work on improving our service to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Regards,Alok SriwastavaDirector of Rooms

客户评价 由实住客人提供的真实点评

Guest user（独自旅游） 2024-12-01

Guest user（Couples） 2024-11-01

Guest user（商务旅客） 2024-10-01

Guest user（家庭旅游） 2024-09-01

Guest user（家庭旅游） 2024-09-01

Guest user（商务旅客） 2024-09-01

Guest user（独自旅游） 2024-08-01

Guest user（家庭旅游） 2024-07-01

Guest user（Travel with friends） 2024-06-01

Guest user（夫妻／情侣） 2024-05-01

客户评价由实住客人提供的真实点评