内罗毕机场雅阁大酒店-住客评论

Guest（Couple） 2025-09-01
Fabulous stay! Staff were friendly, location is close to the airport.
Guest（独自旅游） 2025-09-01
房间价格贵配置一般在非洲总体环境算不错的！就是奔着好评来的想着贵就贵一点，结果客房服务这一块真是一言难尽开始定了一天的房间觉得离机场比较近又预订了一天好家伙，让客房服务员来打扫衞生恩是从早上喊到了晚上一共喊了四五遍，最后都到晚上了亲自下去前台直接发火了，才来了服务员象徵性的整理了一下床铺，收了一下垃圾桶，房间的水依然一瓶不放，英文不好的真不建议住这个酒店，非常非常差的体验感……强烈不推荐
酒店回复：
尊敬的宾客：您好！非常感谢您选择入住 Argyle Grand Hotel 并与我们分享宝贵的意见。得知您此次入住的体验未能达到预期，我们深表歉意。对于您反馈的客房清洁响应不及时、服务沟通不畅等问题，我们已立即进行了内部调查与改进培训。酒店一向致力于为每位宾客提供高标准、及时周到的服务，显然此次我们未能做到这一点，我们对此深感遗憾。我们十分重视您的意见，并将以此为契机进一步提升客房管理与团队服务质量，确保类似情况不再发生。希望未来有机会再次欢迎您莅临，让您体验到我们不断提升后的服务品质。顺祝安康！此致，Alok Sriwastava运营经理Argyle Grand Hotel, Nairobi
Guest（与好友旅游） 2025-08-01
饭店机场接送服务非常好，要记得先和柜台预订、确认时间，房间乾净整洁，早餐的种类选择非常多，另外柜台服务人员Eric 非常用心，我没有收到应该寄来饭店的包裹，Eric 帮我打电话联系对方，还好隔天顺利收到包裹，非常感谢Eric 的帮忙，请一定要表扬如此优秀的员工！
Guest（与好友旅游） 2025-08-01
The hotel supposed to provide free transport to airport and while we checked in we indicated the time required as per the electronic notice board at 4 30am. The front desk told us the schedule shown was not updated. The free transport is only every hour as in either 4 am or 5am. We chose 4 am. The next morning when went to the front desk, the manager in-charged mentioned there was no booking. At the same time, they advised us free transport is only for certain hour. They show us the updated notice. We do not have a choice but to pay for the transport to airport. This is not fair to the guest that we are not informed of the change and the schedule and price charged changed overnight.
Guest（家庭旅游） 2025-08-01
?????? ??? ??? ?? ??? ?? ?? ??? ???? ??? ??? ? ????. ???? 5? ?? ???? ?? ??? ??? ?????. ??? ???? ??, ??, ??? ??? ? ??? ?? ?? ?????? (??? 5????? 4.5?? ??) ??? ??? ?? ?????. ????? ??? ?? ??? ?? ??? ?????.
Guest（商务旅客） 2025-07-01
房间不错，价格一般。就是周围餐厅没有，从机场到酒店，需要拐个大弯。叫车也比较方便，有去机场的大巴，但是是班车。
酒店回复：
Dear Guest,Thank you for taking the time to share your experience with us.We’re pleased to hear that you found the room comfortable and the pricing reasonable. It's also great to know that you found our taxi service convenient and appreciated the availability of our airport shuttle.We understand your concern regarding the lack of nearby dining options and the travel route to the airport. While our location is strategically close to the airport, road access can at times feel a bit extended due to the current infrastructure. We continue to explore ways to make our guests’ journeys more seamless and convenient.Your feedback is truly appreciated, and we look forward to welcoming you again for an even better experience.Warm regards,Alok SriwastavaOperations ManagerArgyle Grand Hotel, Nairobi
Guest（与好友旅游） 2025-07-01
衞生：乾净，房间大设施：设施齐全，洗漱用品，拖鞋，烧水壶一应俱全，插头是通用的，不需要转换器环境：环境漂亮服务：服务好，还有免费的接送机（我是写邮件预约的，要提供航班号），早餐丰富，还有很多中式料理，比如兰州拉麪，虽然不正宗但有比没有好。点了杯拿铁非常醇厚，好喝。
酒店回复：
Dear Guest,Thank you for your thoughtful and comprehensive feedback.We’re delighted to know that you enjoyed the cleanliness and spaciousness of the room, along with the convenience of our in-room amenities and universal plug points. It’s also wonderful to hear that you appreciated the serene environment, our complimentary airport pickup service, and the variety offered at breakfast—including the Chinese dishes and the latte!Your kind words about our service and facilities mean a great deal to us, and we’re glad we could make your stay comfortable and enjoyable. We will certainly continue refining our culinary offerings to bring you an even more authentic experience next time.We look forward to welcoming you back on your next visit to Nairobi.Warm regards,Alok SriwastavaOperations ManagerArgyle Grand Hotel, Nairobi
Guest（商务旅客） 2025-07-01
致雅阁酒店此次在肯尼亚的旅程中，接连发生的意外本让我们焦虑万分，是贵酒店的专业、热忱与细致，让我们最终收获了满满的温暖与安心。先是护照不慎遗失，在我们手足无措之际，贵酒店立刻安排工作人员赶往机场，几经周折从坦桑尼亚把护照追回，那份不放弃的耐心与高效，让我们深深感动。未曾想不久后电脑又意外丢失，酒店团队再次积极协助寻找，最终失而复得，这份远超期待的负责，更让我们倍感踏实。更想特别提及的是，贵酒店不仅环境优美乾净，处处透着整洁与雅致，连早餐都藏着惊喜——那碗地道的中国牛肉麪，在异国他乡嚐到熟悉的味道，瞬间消解了旅途的疲惫，让我们感受到了贴心的关怀。这些细节串联起来，让我们在遭遇意外时少了慌乱，多了底气。贵酒店的服务不仅专业，更充满了温度，也让我们对贵酒店的美好印象更加深刻。特此致谢，感谢每一位为我们奔波的工作人员，这份情谊我们会永远铭记。祝愿贵酒店生意兴隆，一切顺遂！孔剑凌 2025年7月20日
酒店回复：
Dear Ms. Kong Jianling,Thank you sincerely for your deeply moving message and for taking the time to share your experience in such detail.We are truly honored to have been part of your journey and to have had the opportunity to support you during such an anxious time. It was our privilege to assist in retrieving your lost passport and computer, and we are immensely pleased that both items were safely recovered. Our team is committed to going above and beyond, and your kind words reaffirm the very purpose of our service.We are equally delighted to know that you enjoyed the comfort of our environment, the elegance of our spaces, and the thoughtful touches—like the Chinese beef noodles—that offered a taste of familiarity and comfort far from home.Your story is a powerful reminder of why hospitality is more than just a service—it is a bond built on care, trust, and genuine human connection. Your gratitude means the world to every team member involved, and your words have truly touched our hearts.We deeply appreciate your wishes and, above all, we are grateful for the friendship that was formed during your stay. Should your travels bring you back to Nairobi, we will be here—ready to welcome you warmly once again.With warmest regards,Alok SriwastavaOperations ManagerArgyle Grand Hotel, Nairobi
Guest（商务旅客） 2025-05-01
这个酒店离机场约六公里，感觉比较新，有游泳池，大草坪，景观很好。房间有拖鞋，但无茶叶包咖啡等。WIFI网速一般般。中国的插头可以直接用。早餐晚餐是自助付费的，价格不低。
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Argyle Grand Hotel. We're glad to hear that you appreciated our location near the airport, the fresh and modern feel of the hotel, as well as the pool, spacious lawn, and overall ambiance.We also appreciate your constructive observations regarding in-room amenities and Wi-Fi connectivity. Your comments about the absence of tea and coffee, and the average internet speed, have been noted, and we will review these areas with our team to enhance guest convenience and satisfaction.Regarding our buffet pricing, we aim to offer a wide variety of quality options, but we understand the importance of maintaining a balance between value and cost, and your input will help guide future considerations.Thank you once again for your helpful feedback. We hope to have the opportunity to welcome you back and offer an even more enjoyable stay.Warm regards,Alok Sriwastava
Guest（情侣） 2025-05-01
I recently stayed at the Argyle Grand Hotel near Nairobi Airport for a short transit visit and overall found it to be a well-designed and welcoming property. From the moment we entered, the grand high-ceiling lobby left a strong first impression. The space is both elegant and vibrant, with a lively café that adds to the hotel’s energetic atmosphere. Although our stay was brief and we didn’t get to explore the entire property, a few key observations stood out: Room Comfort & Facilities The room was spacious, well-maintained, and offered a comfortable environment for rest. All essential amenities were available and thoughtfully arranged. However, one practical inconvenience was the design of the bedside power sockets. If you’re using a larger adapter—such as the standard Apple three-pin plug—you won’t be able to connect it properly due to the tight placement. A more flexible socket layout would greatly improve guest convenience. Room Service Pricing We attempted to order a glass of juice and were quite surprised by the pricing. The staff informed us that a single glass of juice costs KES 900, with an additional KES 1,000 delivery service charge—surpassing the cost of the item itself.As someone with over 18 years of professional experience in the hospitality industry, this was the first time I’ve encountered a hotel charging a room service delivery fee that exceeds the price of the item. This pricing structure felt unreasonable and could certainly benefit from greater transparency and guest-friendly adjustments. Reception & Staff The front desk team was highly active and professional. They ensured all guest details were carefully managed and provided helpful support throughout the stay. Their warm demeanor and attentiveness were much appreciated. Shuttle Service The hotel provides an airport shuttle service, which is a valuable and convenient offering. The driver was polite and extremely helpful. However, punctuality was an issue. We were informed that the shuttle would depart at 5:00 AM, and we arrived in the lobby 10 minutes early. Unfortunately, the shuttle left 15 minutes late because other guests were delayed. For an airport transfer, such delays can cause serious inconvenience—especially for guests with early flights. We recommend enforcing a maximum wait time of 5 minutes to ensure fairness and timeliness for all travelers. Noise Levels While the room was otherwise quiet and relaxing, there was noticeable music playing in the evening, which may disturb light sleepers. This is something to consider if you’re seeking an early night before a flight. Final Thoughts The Argyle Grand Hotel offers a visually stunning environment, comfortable accommodations, and excellent service from its staff. With a few adjustments in pricing policies and shuttle scheduling, it has the potential to deliver an outstanding guest experience. For those transiting through Nairobi Airport, it remains a solid and worthwhile option for a short stay.
酒店回复：
Dear Guest,Thank you very much for choosing to stay at Argyle Grand Hotel during your recent transit through Nairobi, and for taking the time to share such a comprehensive review of your experience.We’re delighted to know that you appreciated the elegance of our lobby, the comfort of your room, and the warm hospitality extended by our front desk and shuttle team. Your recognition of our property’s design, cleanliness, and service truly means a lot to us.We also sincerely appreciate your constructive feedback. Your observations regarding the bedside socket placement, room service pricing, and shuttle punctuality are duly noted. We understand how these aspects impacted your experience, and we assure you that your comments will be carefully reviewed by our management team. In particular:Room Sockets: We will evaluate options to improve accessibility and accommodate larger adapters in future upgrades.Room Service Charges: Your point regarding pricing transparency is well taken. We will reexamine our structure to ensure it remains fair and guest-friendly.Shuttle Timeliness: We agree that punctuality is essential for airport transfers, and we will reinforce clearer departure protocols to avoid unnecessary delays.Noise Levels: We regret any disturbance caused by evening music and will explore ways to better manage volume to suit all guests, especially those on early flights.Thank you again for your honest insights and for highlighting the areas in which we can improve. We hope to have the pleasure of welcoming you back for a longer stay in the future, where we can provide an even more seamless experience.Regards,Alok Sriwastava

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-09-01

Guest（独自旅游） 2025-09-01

Guest（与好友旅游） 2025-08-01

Guest（与好友旅游） 2025-08-01

Guest（家庭旅游） 2025-08-01

Guest（商务旅客） 2025-07-01

Guest（与好友旅游） 2025-07-01

Guest（商务旅客） 2025-07-01

Guest（商务旅客） 2025-05-01

Guest（情侣） 2025-05-01

客户评价由实住客人提供的真实点评