诺富特比什凯克市中心酒店-住客评论

Guest（独自旅游） 2025-05-01
比什凯克最好的酒店之一，早餐丰富，房间内设施一应俱全，乾净整洁，到核心区域不远，下次如果有机会再来还会选择这里
酒店回复：
Dear Guest,Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated our rich breakfast, well-equipped rooms, cleanliness, and convenient location. It's especially rewarding to know that you'd choose us again on your next visit to Bishkek — we’ll be thrilled to welcome you back!Warm regards,Aziza AtamyrzaevaGuest Relation ManagerNovotel Bishkek
Guest（商务旅客） 2025-05-01
这酒店在比什凯克当地属于高档酒店了，硬件比不上国内同价位的商务酒店，但早餐品类特别丰富，尤其在吉国这种热带水果全靠进口的地方，服务生都会英语、俄语…
酒店回复：
Dear Guest,Thank you for taking the time to share your detailed feedback.We are glad to hear you enjoyed our breakfast selection and appreciated the service provided by our team, especially in English and Russian. We take pride in offering a rich and diverse breakfast experience, and it’s great to know it stood out during your stay—particularly given the challenges of sourcing tropical fruits in Kyrgyzstan.We also appreciate your comments regarding the hotel’s facilities. While we aim to offer a high level of comfort and service, we understand there is always room for improvement. Your input is valuable and will be taken into consideration as we continue to enhance the guest experience.We hope to welcome you again on your next visit to Bishkek.Warm regards,Aziza AtamyrzaevaGuest Relation Manager
Guest（Couple） 2025-04-01
The location is somewhat at the fringe of the city centre. Room amenities are very basic.
酒店回复：
Dear Ainie Amin,Thank you for taking the time to share your feedback with us. We appreciate your honest comments, as they help us identify areas where we can improve.We understand that the location may feel slightly outside the heart of the city for some guests, though many do enjoy the quieter surroundings and convenient transport options nearby. We are also sorry to hear that the room amenities did not fully meet your expectations. Your remarks have been shared with our team, and we will certainly take them into account as we look for ways to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay.Warm regards,Aziza AtamyrzaevaGuest Experience ManagerFront Office
Guest（商务旅客） 2025-04-01
Pros: - Good location close to the city center. - Quite modern architecture and interior. - Not bad breakfast. Cons: - Our rooms were not ready when we arrived around 18:00. At our request, we received welcome drinks as compensation. - Although we asked for two rooms on the side of the hotel opposite the road, one of our rooms still faced the road. - Even with the windows closed, the road could be heard at night (7th floor). This worsened our sleep. - Two types of pillows. One of the pillows was really uncomfortable. - The air conditioners in both rooms did not work, the remote displays showed an error. - Quite weak water pressure in the showers. - The girl at the reception could not give us any documents when we checked out. As a result, the hotel, in our opinion, does not correspond to the level of 5 stars. Its level is 4 stars.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback.We appreciate your kind words about our location, modern architecture, and breakfast offerings. We're glad you found these aspects of your stay enjoyable.We sincerely apologize for the inconveniences you experienced during your visit. Please know that we take all guest feedback seriously and strive to improve our services continuously. Regarding the room assignments, we do offer two types of views: one facing the road for guests who enjoy the view, and one facing the quieter side near the school for those who prefer a more peaceful setting. While we always make every effort to fulfill our guests' preferences, room allocation is subject to availability.We also apologize for the issues with the air conditioning and water pressure. These are certainly not the standard we aim to provide, and our team will look into resolving these technical problems as soon as possible.Regarding the pillows, we offer different types to suit various preferences. We’ve noted your preference for orthopedic pillows, and we will ensure that these are available for you on your next visit.Lastly, we regret the inconvenience at check-out with the documents. This is an unusual situation, and we’ll make sure our reception team is fully trained to handle such requests promptly.Once again, thank you for your feedback, and we truly hope to welcome you back in the future, providing you with the high standard of service that we are known for.Warm regards,
Guest（Business traveler） 2025-03-01
The offers a wonderful stay with modern and clean rooms, excellent facilities, and a very convenient location. The staff is friendly and attentive, ensuring a comfortable experience for every guest. Highly recommended!
酒店回复：
Dear Guest,Thank you so much for your wonderful feedback!We are thrilled to hear you enjoyed our modern and clean rooms, facilities, and convenient location. Our team takes great pride in providing friendly and attentive service, so your kind words mean a lot to us.We truly appreciate your recommendation and look forward to welcoming you back for another comfortable stay!Warm regards,Aziza AtamyrzaevaGuest Relation ManagerFront Office
Guest（Solo traveler） 2025-02-01
The food was very very delicious, specially everything with meat , but service is not good , I order one dish and they needed to bring with this tomato salad, I called go room service they told me sorry we forgot we will bring now , but in the end , they didn’t bring it , and an other things I asked to bring toothpaste because they forgot to put during cleaning time , they brought also from 2 times of my callings .. staff in the restaurant are very good , in reception as well but some problems with service they have
酒店回复：
Dear Guest,We appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback. And you left very valuable feedback giving us more detailed information regarding you stay. Please note that although a toothbrush, shaver etc. does not belong to our usual bathroom amenities, our housekeeping team will be happy to bring these to your room upon request. We have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We make sure that we are working on appropriate cases to escape future accidence.Thank you very much for your loyalty and trust. We hope to see you soon in near future!Sincerely,Aziza AtamyrzaevaAsst. Guest Relation ManagerFront Office
Guest（独自旅游） 2025-01-01
乾净，整洁。服务员都很友好，会英语，不会中文。住客没看见一个中国人。早餐一般般，如图所示的地方不是普通灯，是加热灯，离锅太近了，害我手把盖子打开时烫伤手了。离bishkek park商场很近，步行即可到达。街边很多换汇点。酒店内餐馆菜单多为土耳其菜和西餐。
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely appreciate your thoughtful suggestions and insights. We value your input, and we hope you will give us another opportunity to exceed your expectations on your next visit. Regards,Aigerim Sultanalieva Front Office
Guest user（商务旅客） 2024-12-01
940元一晚，连个牙刷都不放，打了3次电话半个多小时后才送到！！！相当让人无语
Guest user（独自旅游） 2024-10-01
无可挑剔，正如这个国家的绝大多数酒店一样，房间非常非常干净！设施齐备，我借用了转换接头，需要10美元按金，工作人员非常热情，友好，负责。
Guest user（家庭旅游） 2024-10-01
酒店位于凯什比克市区，周边有超市和餐馆，交通方便。酒店房间宽敞舒适，安静卫生，早餐丰盛，但不太符合国人胃口。酒店工作人员热情，有求必应。总体而言，值得入住！

客户评价 由实住客人提供的真实点评

Guest（独自旅游） 2025-05-01

Guest（商务旅客） 2025-05-01

Guest（Couple） 2025-04-01

Guest（商务旅客） 2025-04-01

Guest（Business traveler） 2025-03-01

Guest（Solo traveler） 2025-02-01

Guest（独自旅游） 2025-01-01

Guest user（商务旅客） 2024-12-01

Guest user（独自旅游） 2024-10-01

Guest user（家庭旅游） 2024-10-01

客户评价由实住客人提供的真实点评