欧斯皮塔莱特酒庄度假村-住客评论

Guest user（Other） 2023-05-01
A lovely estate with lots of things to discover and do (walk the vineyards, discover the viewing point over the estate and local area, pool, gym, spa, bar, etc.) but the place falls short of being a 5 star experience. The entrance section of the hotel was being remodelled so you were greeted by a building site which didn't leave a great first impression - no apology or advance warning of this by email or staff. Rooms and facilities up to latest standard; we really enjoyed view and stay in a Junior Suite and exploring the wine cellar/tasting room was a great experience. Dinner on site sadly somewhat disappointing - restaurant worryingly understaffed with 3 waiters trying to cater for about 20 tables. Several reminders necessary to move onto next course or get a glass of wine... staff very dedicated but just couldn't deliver and if you wait for 20+ mins to move from one course to the next, you do wonder what you're paying for actually. Again no recognition or apology of what was clearly woeful service that evening. The food was OK but didn't offer any (positive) surprises - both the hotel restaurant and the fine dining restaurant offer *good* food, but not to a standard you would expect given the price tag and setting of the hotel. Generally, it seemed the place was good at overselling itself (not hard to do given setting and location) but the staff (while dedicated) weren't attuned to deliver a 5 star experience. Really torn whether to come again - on one hand we had a great time because of the facilities and immediate area of the hotel, but the price tag and 5 star label were not delivered against when we were there.
Guest user（Other） 2023-04-01
We spent two nights here on our drive to the Algarve. Large, clean room, modern rooms, comfy bed, friendly staff. Check in was friendly but seemed a bit disorganised. Wifi was provided but so slow and unreliable that I gave up after little while. At the integrated wine store we had a great tasting.
酒店回复：
Dear Guest, Thanks for taking the time to tell us about your experience at the hotel and we are delighted that you enjoyed your stay with us. Your comments are very valuable as they will ensure that we are able to continually improve the service. We hope to see you again, the team at Chateau Hospitalet Wine Resort & Spa.
Guest user（Couples） 2023-01-01
Absolutely perfect stay in the Chateau. Romantic place, spotless property, great service food and staff. Simply the best hotel/winery we have ever been PS: Special thanks to sommelier Francisca that has advised us the best wines there
酒店回复：
Dear Mr Thiago, We want to thank you for taking the time to rank our hotel and we are very pleased that you have appreciate the spaces, the service, and the professionnalism of our team members. We hope you will be able to visit us again and discover our new outlets as the Hospitalet Beach our 'on the sand' restaurant from may to september. Kind regards. Frederic Veyrier - Resort Manager.
Guest user（Other） 2023-01-01
A very nice place-must have seen in southern France. Within Winyards you can dream unter the sun, relaxing at the modern styled bar, enjoying the taste of the marvelous wine growing also here. A fine-dining restaurant tops your dream.
Guest user（Couples） 2023-01-01
This is a beautiful little hotel set right in a vineyard in the country, about 15 minutes outside Narbonne. We were pleasantly surprised by the quality of the wines, which were also reasonably priced. Staff at the winetasting room were really fun to talk to, and informative. The high end restaurant was not open during our stay, so we ate at Chez Paule twice. Unfortunately, we found the meals there to be rather bland. Not terrible food, but just not very interesting.

客户评价 由实住客人提供的真实点评

Guest user（Other） 2023-05-01

Guest user（Other） 2023-04-01

Guest user（Couples） 2023-01-01

Guest user（Other） 2023-01-01

Guest user（Couples） 2023-01-01

客户评价由实住客人提供的真实点评