棉兰安卡沙马哈塞普塔美爵酒店-住客评论

Guest（商务旅客） 2025-10-01
Hotel bagus, mewah, kamar besar dan bagus. Tapi breakfast nya menurut saya kurang untuk hotel 4 star
酒店回复：
Tamu yang terhormat,Terima kasih telah meluangkan waktu untuk berbagi pengalaman Anda. Kami senang mengetahui bahwa Anda puas dengan kenyamanan kamar serta suasana hotel yang mewah. Namun, kami juga mohon maaf apabila pilihan sarapan kami belum sepenuhnya memenuhi ekspektasi Anda. Masukan ini sangat berharga bagi kami dan sudah kami teruskan kepada tim terkait untuk menjadi bahan evaluasi dan perbaikan ke depannya. Semoga kami dapat memberikan pengalaman yang lebih baik pada kunjungan Anda berikutnya di Grand Mercure Medan Angkasa.Hormat kami,Management
Guest（与好友旅游） 2025-09-01
One of the best hotels, offering comfortable beds and warm hospitality. The breakfast buffet featured a wide variety of choices, from Indonesian specialties to Western dishes.
酒店回复：
Dear Akram Hanafi,Thank you for sharing such wonderful feedback. We are delighted to know you enjoyed the comfort of our beds, the warm hospitality from our team, and the wide variety of breakfast options we offer. We look forward to welcoming you back soon at Grand Mercure Medan Angkasa.Warm regards,Management
Guest（商务旅客） 2025-08-01
This is one of my worst hotel stay as you will need to unplug the table lamp to turn off the light
酒店回复：
Dear Kiam Hwee Raymond,Thank you for taking the time to share your feedback for Grand Mercure Medan Angkasa. We truly regret to learn about the inconvenience you experienced regarding the room lighting. Please be assured that we have shared your comments with our Engineering team for immediate review and improvement to ensure our guests can enjoy a more convenient stay in the future.We appreciate your input and hope to have the opportunity to welcome you back for a much better experience.Sincerely,Management
Guest（情侣） 2025-08-01
The location is strategically placed. But the hotel is. Little aged and outdated. The tiles in the toilet are stained but idk not dirty. It’s just a very aged hotel. Breakfast was amazingggg
酒店回复：
Dear Guest,Thank you for sharing your experience with us. We’re glad to know that you enjoyed our breakfast selection. We also appreciate your feedback regarding the hotel’s condition, as it helps us to identify areas for improvement to provide a better stay experience for our guests.We look forward to welcoming you back again in the futureBest Regards,Management
Guest（独自旅游） 2025-08-01
予约しました部屋よりも幸い広く大きな部屋にアップグレートしていただきました。　ホテル自体、老朽化は进んでいますがメンテナンスはされておりました。スタッフは、亲切丁宁に対応をいただき感谢しております。　朝食は、品数も多く美味しく召し上がりました。特に、コーヒーが美味しかったのが印象深いです。　立地は、メダン駅から徒歩圏内で移动にとても便利。アコーホテルグループの宿泊は、今回初めて。また宿泊したいホテルのひとつになりました。　最後に、干线道路の面している为、车やバイクの騒音及びクラクションが鸣り响いてる立地。騒音等に敏感な方はお勧めできません。　斜向かいに、KFCがあるのでチキン好きな方は良いのでは。
酒店回复：
Dear Guest,Thank you very much for your detailed and thoughtful review for Grand Mercure Medan Angkasa.We’re delighted to know that your first experience with the Accor Hotel Group , especially at Grand Mercure Medan Angkasa was a memorable one. We're happy that you enjoyed our wide breakfast selection and especially the coffee.Regarding the street noise, we understand this can be a concern for light sleepers. On your next visit, please feel free to request a room on a higher floor or facing away from the main road , we’ll be happy to accommodate where possible to ensure a quieter stay.We look forward to welcoming you back again soonBest Regards,Management
Guest（Traveling with friends） 2025-07-01
非常好，估计在棉兰是最好的，房间大，乾净，早餐丰富。
酒店回复：
Dear Guest,Thank you very much for your kind feedback for Grand Mercue Medan Angkasa. We’re delighted to hear that you had a very good experience and consider us one of the best in Medan. It's wonderful to know you enjoyed the spacious and clean room, as well as the rich breakfast selection.We truly appreciate your support and look forward to welcoming you back for another excellent stay.Best Regards,Management
Guest（Couple） 2025-05-01
Order a king room.. inform their system mentioned booking was for a twin. But manage to get a join bed
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your experience with us.We apologize for the initial confusion regarding your room type. we’re glad to hear our team was able to promptly assist to meet your preference. Your comfort is very important to us, and we’re pleased that the situation was resolved smoothly.We truly appreciate your understanding, and we look forward to welcoming you back to Grand Mercure Medan Angkasa for an even more seamless stay in the future.Warm regards,Management
Guest（情侣） 2025-05-01
A decent stay for a brand chain hotel. Not what i expected for a brand name... Most shocking is the complimentary water provider... It's 2025 for goodness sake.. provide bottle water.. u don't provide an open jug of water.. where is the source from... The tap from the toilet.. what proof do u have that it's from a clean source. I bet OYO hotel provide bottle water.. and u call yourself an accor chain hotel Ohh yahhhh check the fridge please... It's dead frozen. I understand the place is goin thru renovation works... But come on...
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your feedback with us.We’re sorry to hear that your recent experience did not fully meet your expectations, and we truly regret the inconvenience you encountered during your stay. Please accept our sincere apologies for the condition of the minibar and any disruption caused by the ongoing renovation works. We appreciate your patience as we work to improve our facilities for a better guest experience in the near future.Regarding the drinking water, we understand your concern. In line with Accor’s global sustainability commitment to reduce single-use plastic, we provide hygienic glass bottles filled with refillable mineral water. These are prepared and handled in accordance with hygienically However, we appreciate your feedback and will ensure clearer communication is given to our guests about this initiative moving forward.Once again, thank you for your valuable feedback. It helps us identify areas for improvement, and we hope to have the opportunity to better serve you on a future visit.Warm regards,Management
Guest（独自旅游） 2025-01-01
Hotel lama masih ada kamar yg masih jadul dan banyak nyamuk pulak, early check in gak dikasih, agak kaku klw bukan krn kasus nyamuk yg bikin gak bisa tidur gak bakalan dapat free upgrade deh, mungkin krn di medan jd attitude gitu deh kurang hospitality dan keramahannya perlu peningkatan dan perlu perhatian kamar yg buanyakkkk sangat nyamuknya padahal sudah di treatment
酒店回复：
Tamu kami yang terhormat,Terima kasih atas ulasan Anda mengenai pengalaman menginap di Grand Mercure Medan. Kami mohon maaf atas ketidaknyamanan yang Anda rasakan terkait kamar yang terkesan lama, masalah nyamuk, dan kurangnya fleksibilitas saat early check-in.Kami sangat menyesalkan masalah nyamuk yang mengganggu istirahat Anda. Kami telah dan akan terus berupaya meningkatkan pengendalian hama secara berkala untuk memastikan kenyamanan tamu.Mengenai kamar yang terkesan lama, kami memahami bahwa preferensi setiap tamu berbeda. Saat ini, kami sedang dalam proses bertahap untuk fasilitas dan tampilan kamar-kamar kami.Terkait early check-in, sesuai kebijakan hotel, hal ini bergantung pada ketersediaan kamar. Namun, kami akan meninjau kembali prosedur kami untuk memastikan fleksibilitas yang lebih baik bagi tamu di masa mendatang.Kami menghargai masukan Anda mengenai keramahan staf. Kami akan terus memberikan pelatihan kepada seluruh tim untuk meningkatkan kualitas pelayanan dan memastikan keramahan yang lebih baik kepada semua tamu.Terima kasih sekali lagi atas ulasan Anda yang berharga. Kami akan terus berupaya meningkatkan kualitas pelayanan dan fasilitas kami agar pengalaman menginap tamu menjadi lebih baik.Hormat kami,Management
Guest user（家庭旅游） 2024-11-01
Hotelnya mantap bener, di luar ekspektasi
酒店回复：
Tamu kami yang terhormat,Terima kasih banyak atas ulasan yang Anda bagikan mengenai pengalaman berkunjung bersama kami. Tentunya kami senang mengetahui pengalaman Anda menyenangkan. Pujian seperti ini pun akan menjadi penyemangat bagi seluruh tim untuk selalu mengembangkan kualitas pelayanan kami.Sekali lagi terima kasih atas ulasan kepuasan Anda ini. Tetap jaga kesehatan dan sampai berjumpa kembali dikedatangan Anda selanjutnya di Grand Mercure Medan Angkasa!Hormat Kami,Management

客户评价 由实住客人提供的真实点评

Guest（商务旅客） 2025-10-01

Guest（与好友旅游） 2025-09-01

Guest（商务旅客） 2025-08-01

Guest（情侣） 2025-08-01

Guest（独自旅游） 2025-08-01

Guest（Traveling with friends） 2025-07-01

Guest（Couple） 2025-05-01

Guest（情侣） 2025-05-01

Guest（独自旅游） 2025-01-01

Guest user（家庭旅游） 2024-11-01

客户评价由实住客人提供的真实点评