加尔萨布兰卡度假村＆SPA坎昆-住客评论

Guest（家庭旅游） 2024-04-01
This trip experience at Garza Blanca has been the most amazing experience our family had in a long time. The service, security, the food and facility amenities are more than a five start resort. This the perfect place for family with young children and friends. Our kids ages ranging from 10 to 6 yrs old. Garza Blanca gave us the attention is hard to get in the states or any other country. We were truly treated as a FAMILIA. Everyone works so hard to give you the best possible service. We are thankful for all the waitress, bartenders and staff. Muchísimas Gracias a Fernando, Oswaldo, Maria at Gourmet Hall. We enjoyed a fresh catch Sea bass 3 night out of our 5 nights. Sarai, Eduardo and everyone from the beach restaurant. Muchas Gracias por sus atenciones. Our home profession is based on science and finding a knowledgeable massage therapist is quite difficult sometimes. I highly recommend Nayeli for a massage therapist. Her magical hands and energy speaks volumes.
酒店回复：
Dear Claudette, Thank you for sharing your wonderful experience at Garza Blanca with us! We are thrilled to hear that your family had such an amazing time and that our service, security, food, and facilities exceeded your expectations. It warms our hearts to know that we were able to provide you with the attention and care you deserve, making you feel like part of our family. We truly appreciate your kind words and recognition of our hardworking staff, including Fernando, Oswaldo, Maria at Gourmet Hall, Sarai, Eduardo, and everyone at the beach restaurant. Your recommendation of Nayeli as a massage therapist is greatly appreciated, and we will be sure to pass on your compliments to her.Thank you once again for choosing Garza Blanca, and we look forward to welcoming you and your family back for another unforgettable stay in the future! Muchísimas gracias y esperamos verlos pronto!
Guest（家庭旅游） 2024-01-01
Property was really nice! The rooms are beautiful! Hot tubes in the pool area are actually hot. Breath-taking garden views with a beautiful hammock. The beach needs to be clean more often as the sand around the volley ball had a lot of rocks, painful when playing beach volley ball. They took down the volley ball net even though we told them we wanted to continue to play.
酒店回复：
Dear Juan, Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,
Guest（家庭旅游） 2024-01-01
This was our second visit. There was a problem with our reservation, the main supervisor at check in was extremely unfriendly and unresponsive. After hours we were finally able to check in, she gave us our room key and that was it. Did not tell us where to go or who could help us. I found a bell hop who grabbed our luggage and led us to our rooms. We first visited when this hotel had just opened and it was amazing. No complaints. But now in order to have dinner reservations you have to get them through sales department which try to lure you into the 4 hour sales pitch. Diana was relentless and would not accept no for an answer. She made our dinner reservations all around 9:00 at night…we had 3 kids with us. We had told her this would definitely not work. So we walked into every restaurant we wanted to eat at and made our own reservations around 6:00 every night! Such a scam and we were so over her by day 2. Everything else was excellent. Dao was our favorite restaurant. Shoutout to Alonso at the Lobby bar for making excellent old fashions. He worked so hard being the only bartender with a crowded full bar. I also suggest NOT to get the mini massages at the pool. My husband and I both got one. We tipped $20 and the female masseuse talked trash about me In Spanish. He also screwed up my back, he pushed his elbow so hard into my shoulder blades it moved two ribs out of position. I was in pain all of vacation which was 3 weeks ago and have spent $400 of therapy to fix it.
酒店回复：
Dear Jacqueline Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,
Guest（与好友旅游） 2024-01-01
Very far away from everything. Staff was not friendly. Taxi drivers kept “recommending” tourist spots and activities and that’s NOT what I wanted to do. I wanted something local and made it clear. They took me to tourist spots where their friends worked. Another time taxi service was not on time for the airport. Was not offered spa service discount. Was not offered anything in exchange for the room upgrade that I declined (chose to stay in my own room because I wanted two beds instead of one). Waiters were very slow. Won’t stay here again.
Guest（情侣） 2023-11-01
Check in was terrible. Wrong room and waited 30 minutes. Food was overpriced and reservations were difficult to get. For a Mexican resort i thought staff was terrible. We ended up switching rooms and in that switch one of my shirts went "missing". I would not stay here again if you paid me
Guest（情侣） 2023-10-01
I liked butters availability, nearest to the beach, cleaned regularly, food and drinks around the pool. On the other hand smoking area is very limited for a 5 star hotel ( only next to the carousel where kids are playing or in the sun next to the beach with no ash trays around)
酒店回复：
Dear Jaiye,Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards,
Guest user（夫妻／情侣） 2023-01-01
The view outside is stunning. Early check in when we arrived at 9:00am in the morning. Friendly staff. Good food. Spacious room.

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2024-04-01

Guest（家庭旅游） 2024-01-01

Guest（家庭旅游） 2024-01-01

Guest（与好友旅游） 2024-01-01

Guest（情侣） 2023-11-01

Guest（情侣） 2023-10-01

Guest user（夫妻／情侣） 2023-01-01

客户评价由实住客人提供的真实点评