加尔萨布兰卡度假村＆SPA坎昆-住客评论

Guest（Traveling with friends） 2026-01-01
The property and service are excellent. The only drawback is the lack of consistency in quality of food and drinks from day to day.
酒店回复：
Dear Guest;Thank you for your feedback. We’re glad you enjoyed our property and service and appreciate your note about the food and drink consistency. We hope to welcome you back soon!Best regards,Eduardo Alcalde
Guest（Family） 2025-11-01
Clean room and hotel with lots of very friendly and helpful staff. Unfortunately very lengthy check in and check out service with mis sold tour of property that we assumed was to plan our holiday and was actually a sales pitch. Lots of mistakes on check out invoice. Luggage was not brought down to lobby despite several requests and then late for transport to airport. Pool was cold.
酒店回复：
Dear Guest;Thank you for your review and for highlighting the kindness of our team. We’re sorry to hear that certain arrival and departure processes did not feel as smooth as they should. We will be reviewing these points internally to ensure a more seamless experience moving forward.We truly appreciate your feedback and hope to welcome you again in the future.Kind regardsEduardo Alcalde
Guest（其他） 2025-11-01
During terrible Arctic Jet Stream 4 day nightmare, Garza Blanca staff and other guests made it fun. Great resort, food & company. I will be back.
酒店回复：
Dear Guest;Thank you for sharing your experience with us. We are delighted to know that, despite the challenging weather conditions, our team and the resort atmosphere helped make your stay enjoyable.At Garza Blanca, we strive to create memorable experiences for all our guests, and your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back on your next visit.Warm regardsEduardo Alcalde
Guest（情侣） 2025-11-01
The property is very beautiful, and the food is great, but honestly, the customer service was not good. I would also suggest that the steakhouse hostess and the man who was always there have a better attitude with customers. I didn’t like that everyone kept asking for tips, as I didn’t notice that in other hotels. We originally planned to stay three days but ended up staying only two and decided to change hotels. Overall, we stayed in four different hotels, and the customer service at the others was amazing. I loved Hyatt Ziva — 10/10, highly recommended. We will definitely return. You get exactly what you pay for.
酒店回复：
Dear Guest;Thank you for taking the time to share your feedback. We are pleased to know that you found our property beautiful and enjoyed the quality of our food.We are, however, truly sorry to learn that your experience with customer service did not meet your expectations. Please rest assured that your comments regarding our team’s attitude and the perception of gratuities have been shared with the corresponding department to reinforce our service standards.We appreciate your visit and the opportunity to learn from your observations, as they help us continue improving. We hope to have the chance to welcome you again in the future and provide you with a more enjoyable experience.Kind regards,Eduardo Alcalde
Guest（Other） 2025-10-01
EN GENERAL MUY NORMAL MI EXPERIENCIA , PARA EL COSTO DEL HOTEL
酒店回复：
Estimado huésped:Agradecemos que se haya tomado el tiempo de compartir sus comentarios acerca de su estancia. Lamentamos saber que su experiencia no superó sus expectativas, ya que nuestro objetivo es brindar un servicio y una experiencia que justifiquen plenamente la elección de nuestro hotel.Tenga la seguridad de que sus observaciones serán tomadas en cuenta para seguir mejorando y ofrecer a nuestros huéspedes el valor y la calidad que merecen.Esperamos nos brinde la oportunidad de recibirle nuevamente en el futuro y mostrarle una experiencia más satisfactoria.Saludos cordialesEduardo Alcalde
Guest（Family） 2025-08-01
The property was beautiful. The pools were very nice and the beach was well maintained. I loved the water exercise class. Our room was GORGEOUS! It well exceeded what I was expecting. VERY spacious and luxurious. It was nice to have a washer and dryer as well. The only thing I disliked was the lack of evening activities. Not a lot to do for families with teen/college kids.
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the property, pools, beach, and your room, and that our amenities, such as the washer and dryer, exceeded your expectations.We also appreciate your comments regarding evening activities for families with teen and college-age children. Your observations are valuable, and we will share them with our team as we continue to enhance our offerings.We hope to have the opportunity to welcome you back in the future for an even more complete experience.SincerelyEduardo Alcalde
Guest（Family） 2025-07-01
Service was absolutely horrible. Most other aspects are 5/5. Service was the only thing bringing the reviews down
酒店回复：
Dear Guest;Thank you for sharing your feedback. We are glad to hear that you enjoyed most aspects of your stay; however, we sincerely apologize that our service did not meet your expectations.Please know that your comments regarding service have been shared with our team to ensure improvements are made. We appreciate your observations, as they help us continue enhancing the experience for all our guests.We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.SincerelyEduardo Alcalde
Guest（Couple） 2025-07-01
Wonderful resort, cozy and clean rooms, especially the variety of food and kind staff!! We will definitely return!!
酒店回复：
Dear Guest;Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our cozy and clean rooms, the variety of food, and the service from our staff.It is a pleasure to know you plan to return, and we look forward to welcoming you back for another memorable stay.SincerelyEduardo Alcalde
Guest（Family） 2025-05-01
Property overall is beautiful. Did not appreciate that even though I payed for all inclusive they are constantly trying to upgrade and sell non package items.
酒店回复：
Dear Guest;Thank you for sharing your feedback. We are delighted to hear that you enjoyed the property overall.We also appreciate your comments regarding the upselling of additional services. Please know that we take guest feedback seriously and will review how we communicate these options to ensure a more seamless all-inclusive experience.We look forward to welcoming you back for another enjoyable stay.SincerelyEduardo Alcalde
Guest（情侣） 2025-01-01
the food was not five star and it was difficult to get waiters to bring you lunch. the only lunch options were at pool and there were never waiters around
酒店回复：
Dear Guest;Thank you for taking the time to share your feedback. We are sorry to hear that our lunch service did not meet your expectations. Please know that your observations regarding food quality and waiter availability have been shared with our team to ensure improvements are made.We appreciate your comments, as they help us enhance our service for all guests. We hope to have the opportunity to welcome you back in the future for a more seamless dining experience.SincerelyEduardo Alcalde

客户评价 由实住客人提供的真实点评

Guest（Traveling with friends） 2026-01-01

Guest（Family） 2025-11-01

Guest（其他） 2025-11-01

Guest（情侣） 2025-11-01

Guest（Other） 2025-10-01

Guest（Family） 2025-08-01

Guest（Family） 2025-07-01

Guest（Couple） 2025-07-01

Guest（Family） 2025-05-01

Guest（情侣） 2025-01-01

客户评价由实住客人提供的真实点评