亲爱的宾客，您好！非常感谢您选择入住我的酒店并作出详细的反馈！我们注意到您对房间大小表示了关注。在ibis Melbourne Glen Waverley，我们提供了各种房型来满足不同客人的需求，从20平方米的标准房到更宽敞的24平方米的高级房。虽然所有的房间都配备了现代化的便利设施和ibis舒适床，我们理解每位客人对空间的期望是不同的。非常抱歉本次未能完全满足您的需求。真诚期待您的再次光临！祝您天天好心情！Vishabh Verma, Guest Experience Manager
Dear Wei Li, Thank you very much for your kind review.We are delighted to hear that your stay at ibis Melbourne Glen Waverley was a memorable one.We are pleased that you appreciated the pristine condition of our hotel, the breathtaking views, and the high level of customer service we strive to provide. Our team makes every effort to accommodate guests' needs, including requests for early check-in when possible. It is wonderful to know that the proximity of Asian restaurants and eateries, as well as the ease of access to the Metro train, enhanced your stay. We are committed to ensuring our guests enjoy both the comfort of our hotel and the convenience of our location.It would be a pleasure to welcome you back. Best wishes,Vishabh Verma, Guest Experience Manager
亲爱的宾客，您好！非常感谢您选择入住我的酒店并作出详细的反馈！我们很高兴您对我们便捷的停车服务、周边环境以及购物商场的临近位置表示满意。能够为您提供清洁舒适的客房和方便的餐饮选择，使我们感到非常欣慰。然而，我们注意到您对房间大小、上铺床铺的舒适度、窗户大小和衞生间大小表达了些许不满。请理解，我们酒店的设计旨在提供简洁且现代的住宿体验，同时我们确保所有的空间都保持高标准的清洁和维护。此外，我们为每位顾客的满意度提供个性化的温度空气控制系统和现代化的设施。对於停车费用的关注，我们希望强调我们的地下安全停车场提供了直接通往酒店大堂的便捷性和保障，尽管如此，我们理解这可能会给您带来额外的考虑。最後，您提到了酒店周边的餐馆多样化，我们相信您在这些餐厅中享受到了美味的餐饮体验。我们的位置确实靠近格伦购物中心，为客人提供了众多购物和用餐的选择，而且距离格伦威弗利火车站也仅有几步之遥。真诚期待您的再次光临！祝您天天好心情！Vishabh Verma, Guest Experience Manager
Dear Guest,Thank you for such a great review.It is very rewarding to learn that we provided you with the perfect stay and we are glad our location was ideal for your time here. We also appreciate your kind comment about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly uphold our performance.Vishabh Verma, Guest Experience Manager
亲爱的宾客您好！感谢您选择我们酒店并留下反馈！我们很高兴您对我们友好的员工和整洁的环境感到满意。这些都是ibis Melbourne Glen Waverley为客人提供的优质服务的一部分。然而，我们对於您在长期住宿期间由於未挂上收拾房间的牌子而未能获得新毛巾的不便感到抱歉。请您理解，这是我们推动绿色营运和节约资源措施的一部分。我们会寻找更好的方法来提醒客人这一点，以确保即使是长期入住的客人也能享有我们服务的完整性。最後，我们很欣慰您认为酒店的地理位置方便，靠近火车站和购物中心，让您的旅程充满便利。我们期待再次为您提供愉悦的住宿体验。我们诚挚期盼您再次光临！祝您生活愉快！Kelum GintotageHotel Manageribis Melbourne Glen Waverley
Dear Guest,We very much appreciate your comments regarding your stay at the Ibis.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youcan U,Duty ManagerIbis Melbourne Glen Waverley
亲爱的宾客您好！感谢您选择我们酒店并留下反馈！我们很抱歉您在入住期间的某些方面未能达到您的期望。我们一直致力於为客人提供现代化的设施和舒适的住宿环境，但听到您关於设施和拖鞋的反馈後，我们意识到可能需要在这方面进一步努力。我们希望您有机会体验我们步行可至Glen购物中心和餐馆的便利位置，以及地下安全停车场的特色服务。我们诚挚期盼您再次光临！祝您生活愉快！Vishabh Verma, Guest Experience Manager
Dear Somasundaram,Thank you for such a great review.It is rewarding to know that you enjoyed your recent stay with us and found us to be of good value.Such a message of satisfaction gives a real boost to our team and inspires us to continue with our efforts to provide the best customer service we can.We look forward to a return visit from you in the future.Best wishes,Vishabh Verma, Guest Experience Manager
Dear My,Thank you for taking the time to leave your review.We're delighted to hear that our hotel's location met your expectations, with its proximity to a variety of Asian cuisines and the convenience of being within walking distance.We hope that the overall experience was enjoyable and that you found our amenities and services to your satisfaction.Kelum GintotageHotel Manageribis Melbourne Glen Waverley
亲爱的宾客您好，感谢您选择入住我们酒店！很高兴得知您对酒店的地理位置和周边的餐饮选择感到满意。我们的酒店确实靠近购物中心和多家餐厅，为客人提供便利的同时也能享受到美食。同时，我们注意到您提到房间内没有提供牙刷牙膏和护发素。虽然我们为了环保考虑，并没有在房间内默认提供这些一次性用品，但我们的前台可以根据客人的需求提供必要的个人护理物品。再次感谢您对房间工作台的正面评价，我们确实努力为商务旅客提供舒适的工作环境。再次感谢您的宝贵意见，我们期待您的再次光临，祝您生活愉快！Kelum GintotageHotel Manageribis Melbourne Glen Waverley
