親愛的賓客，您好！非常感謝您選擇入住我的酒店并作出詳細的反饋！我們注意到您對房間大小表示了關注。在ibis Melbourne Glen Waverley，我們提供了各種房型來滿足不同客人的需求，從20平方米的標準房到更寬敞的24平方米的高級房。雖然所有的房間都配備了現代化的便利設施和ibis舒適床，我們理解每位客人對空間的期望是不同的。非常抱歉本次未能完全滿足您的需求。真誠期待您的再次光臨！祝您天天好心情！Vishabh Verma, Guest Experience Manager
Dear Wei Li, Thank you very much for your kind review.We are delighted to hear that your stay at ibis Melbourne Glen Waverley was a memorable one.We are pleased that you appreciated the pristine condition of our hotel, the breathtaking views, and the high level of customer service we strive to provide. Our team makes every effort to accommodate guests' needs, including requests for early check-in when possible. It is wonderful to know that the proximity of Asian restaurants and eateries, as well as the ease of access to the Metro train, enhanced your stay. We are committed to ensuring our guests enjoy both the comfort of our hotel and the convenience of our location.It would be a pleasure to welcome you back. Best wishes,Vishabh Verma, Guest Experience Manager
親愛的賓客，您好！非常感謝您選擇入住我的酒店并作出詳細的反饋！我們很高興您對我們便捷的停車服務、周邊環境以及購物商場的臨近位置表示滿意。能夠為您提供清潔舒適的客房和方便的餐飲選擇，使我們感到非常欣慰。然而，我們注意到您對房間大小、上鋪床鋪的舒適度、窗戶大小和衞生間大小表達了些許不滿。請理解，我們酒店的設計旨在提供簡潔且現代的住宿體驗，同時我們確保所有的空間都保持高標準的清潔和維護。此外，我們為每位顧客的滿意度提供個性化的溫度空氣控制系統和現代化的設施。對於停車費用的關注，我們希望強調我們的地下安全停車場提供了直接通往酒店大堂的便捷性和保障，盡管如此，我們理解這可能會給您帶來額外的考慮。最後，您提到了酒店周邊的餐館多樣化，我們相信您在這些餐廳中享受到了美味的餐飲體驗。我們的位置確實靠近格倫購物中心，為客人提供了眾多購物和用餐的選擇，而且距離格倫威弗利火車站也僅有幾步之遙。真誠期待您的再次光臨！祝您天天好心情！Vishabh Verma, Guest Experience Manager
Dear Guest,Thank you for such a great review.It is very rewarding to learn that we provided you with the perfect stay and we are glad our location was ideal for your time here. We also appreciate your kind comment about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly uphold our performance.Vishabh Verma, Guest Experience Manager
親愛的賓客您好！感謝您選擇我們酒店并留下反饋！我們很高興您對我們友好的員工和整潔的環境感到滿意。這些都是ibis Melbourne Glen Waverley為客人提供的優質服務的一部分。然而，我們對於您在長期住宿期間由於未掛上收拾房間的牌子而未能獲得新毛巾的不便感到抱歉。請您理解，這是我們推動綠色營運和節約資源措施的一部分。我們會尋找更好的方法來提醒客人這一點，以確保即使是長期入住的客人也能享有我們服務的完整性。最後，我們很欣慰您認為酒店的地理位置方便，靠近火車站和購物中心，讓您的旅程充滿便利。我們期待再次為您提供愉悅的住宿體驗。我們誠摯期盼您再次光臨！祝您生活愉快！Kelum GintotageHotel Manageribis Melbourne Glen Waverley
Dear Guest,We very much appreciate your comments regarding your stay at the Ibis.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youcan U,Duty ManagerIbis Melbourne Glen Waverley
親愛的賓客您好！感謝您選擇我們酒店并留下反饋！我們很抱歉您在入住期間的某些方面未能達到您的期望。我們一直致力於為客人提供現代化的設施和舒適的住宿環境，但聽到您關於設施和拖鞋的反饋後，我們意識到可能需要在這方面進一步努力。我們希望您有機會體驗我們步行可至Glen購物中心和餐館的便利位置，以及地下安全停車場的特色服務。我們誠摯期盼您再次光臨！祝您生活愉快！Vishabh Verma, Guest Experience Manager
Dear Somasundaram,Thank you for such a great review.It is rewarding to know that you enjoyed your recent stay with us and found us to be of good value.Such a message of satisfaction gives a real boost to our team and inspires us to continue with our efforts to provide the best customer service we can.We look forward to a return visit from you in the future.Best wishes,Vishabh Verma, Guest Experience Manager
Dear My,Thank you for taking the time to leave your review.We're delighted to hear that our hotel's location met your expectations, with its proximity to a variety of Asian cuisines and the convenience of being within walking distance.We hope that the overall experience was enjoyable and that you found our amenities and services to your satisfaction.Kelum GintotageHotel Manageribis Melbourne Glen Waverley
親愛的賓客您好，感謝您選擇入住我們酒店！很高興得知您對酒店的地理位置和周邊的餐飲選擇感到滿意。我們的酒店確實靠近購物中心和多家餐廳，為客人提供便利的同時也能享受到美食。同時，我們注意到您提到房間內沒有提供牙刷牙膏和護發素。雖然我們為了環保考慮，并沒有在房間內默認提供這些一次性用品，但我們的前臺可以根據客人的需求提供必要的個人護理物品。再次感謝您對房間工作臺的正面評價，我們確實努力為商務旅客提供舒適的工作環境。再次感謝您的寶貴意見，我們期待您的再次光臨，祝您生活愉快！Kelum GintotageHotel Manageribis Melbourne Glen Waverley
