贝尼东维兰塔纳美利亚酒店-住客评论

Guest user（Family） 2024-11-01
Had a nice week at the Level for golfing and exploring nice restaurants in the area as well as the restaurants at the site. We had 2 large connecting family rooms with terraces. Comfortable beds, well equipped bathrooms, clean. Daytime a little noisy at the pool outside our rooms, loads of screaming kids and parents! Free drinks available at the lounge but the snacks not very impressive. Reception staff friendly and helpful. Of the restaurants the Casa Nostra was our favourite. The Levante course is a good resort style course and the par 62 course is an interesting and challenging experience. Suggestion: Provide free bottled water both at hotel and golf course. Over all a 4.75 resort.
酒店回复：
Dear Sir, Thank you for sharing your experience with us. We are very pleased to hear you enjoyed the comfort of our connecting family rooms and found the beds and bathrooms well-equipped and clean. It is also gratifying to know that Casa Nostra stood out as your favourite dining spot, offering the gastronomic experiences we pride ourselves on. Additionally, your appreciation for The Levante course and the unique challenge of the par 62 course is much valued by our team. We regret to hear that the pool area 's noise during the day was a cause for concern. Your feedback on the lounge snacks and suggestion for complimentary bottled water have been noted and are invaluable as we continually refine our service culture. Although our resort aims to provide a tranquil atmosphere, we understand the vitality of family energy can sometimes be overwhelming, and we're exploring avenues to balance this more effectively. The Level strives to offer privacy and exclusivity, and we apologize if there was any aspect of this service that did not meet your expectations. We are committed to ensuring that all our guests have a serene room experience, and we will continue to work towards enhancing the tranquility and comfort of our accommodations. We hope we will have the opportunity to see you again in the future. Best regards, Guest Experience Team
Guest user（其他） 2024-11-01
Somos una familia que siempre ha ido a Meliá y hemos descubierto una maravilla de siti en The Level Meliá Villaitana (508). Nos alojamos en una Grand Suite y fue maravilloso, ba?arse en una piscina climatizada, las atenciones exquisitas de Fiorella, Danna, Noelia... El equipazo de entretenimiento Víctor, Malena (un don para nuestros mellizos de 8 a?os) y por supuesto David, un encanto de persona.. Gracias Carla por esos enormes detalles que quedan en nuestro corazón... No acabamos de irnos y ya hemos reservado para el siguiente a?o!! Un gran éxito que solamente hemos visto en los Grandes de Meliá! Sois grandes!! Sergio, Judith, Eva y Jorge
Guest user（其他） 2024-11-01
Sue?o hecho realidad!!' Gracias por haber superado mis expectativas,ha sido una de las mejores experiencias,y no solo de la mía si no de todos los invitados,que me dicen que sería imposible superar el gran escenario para una boda o cualquier evento. El sitio es el mejor,sin duda,pero también hay que valorar al personal que en todo momento te hacen sentir especial y ahora voy hablar de la persona que más me ha ayudado pese a ser muy perfeccionista ella lo ha entendido todo a la perfección,ella es Esther,inmejorable,una mujer espectacular y muyyyy profesional y cercana a la vez,gracias Esther. Volveremos sin lugar a dudas!! Gracias
Guest user（Family） 2024-10-01
We love this hotel and have been back many times the new pool area is great for kids however the grass area means it gets muddy by the pool it needs a solution and again for the 3rd year in a row check in is horrific there have been zero efforts to improve so prepare for at least 45-80 mins to check in and with kids that’s not fun people are stressed and unhappy I suggest an advance online checkin process where guests can preload passports and docs etc other resorts mange it . That aside we will be back as we love it
酒店回复：
Dear Guest, Thank you for taking the time to review your stay. We're delighted to hear that you've enjoyed your stays with us and that our new pool area has been a hit with the kids. It's wonderful to know that our resort, with its family-friendly amenities like The Kidsdom, continues to be a place where cherished memories are created. However, we regret to hear about your check-in experience. While our goal is to provide a seamless arrival through our service culture, we recognize that during peak times, the process can take longer than usual. We continuously strive to improve this aspect and appreciate your suggestion for an online check-in system, which aligns with our commitment to enhancing our room experience for all guests. We are hoping to welcome you back in the future. All the best. Guest Experience Team
Guest user（Couples） 2024-10-01
Beautiful resort hotel set in wonderful surroundings, it's like a little paradise. Roo. Was nice and clean, but the resort is huge and it can be quite a walk from the car park or reception to your room. On the downside, we went half board and the food is to be honest, substandard. I suspect the standard in the paid restaurants would be much higher, but the all inclusive offering was simply not good enough. Breakfast: there are plenty of cold choices from cold cut meats, to various breads, cheeses and fruit. However, the hot selection is poor. The bacon was cheap, fatty, cold and like leather. The sausages were cold. The fried eggs or scrambled were ok. Dinner: really poor. Firstly, nothing is hot. Why can they not invest in proper hot plates?? The veg, potatoes and sides were all cold. The steak was really rubbery. No gravy or sauces I could see. No mash or chips, and the veg was half cooked. Of the 5 nights we were there, we ate out 3 of the nights, we simply couldn't face the dinners some nights. You won't look forward to dinner time. It's a pity because the resort is lovely, and that aside you can't fail to be impressed by the setting and surroundings. On balance we would go back again, but skip the food and do our own thing each day, there are thousands of options to eat in nearby Benidorm
酒店回复：
Dear Guest, Thank you for taking the time to review your stay. We're thrilled to hear you found our resort to be a beautiful paradise and appreciated the cleanliness and spaciousness of your room. However, we regret to hear your gastronomic experiences at our buffet didn't meet your expectations. Our aim is always to provide a variety of quality options to suit all tastes, and we apologize if we fell short in delivering this during your stay. We are pleased that despite the aspects you were less impressed with, the allure of our resort would entice you to return. Our team strives to ensure every guest leaves with a positive impression, and your candid comments are invaluable to us. We are hoping to welcome you back in the future. Kind Regards Guest Experience Team
Guest user（Business travelers） 2024-10-01
I've organized a Global Distributor Meeting in September 2024, for our Distributors from Latin America, Africa, Europe, and Eastern Europe. I work for a US company based in Waltham, MA and 12 of us went to the meeting to host our International customers. Hotel is beautiful and have many different amenities. Hotel staff is wonderful, service oriented, and very helpful. Everything was well organized from the daily meetings to our Gala event which was in the beautiful Capula Restaurant. Events Services Manager/Sales Executive Sandra Aleman Alvarez and her team were amazing, very helpful and efficient. Highly recommended whether if you are staying for business or leisure. Ahsen O'Neil Senior Sales Coordinator & Executive Assistant Nova Biomedical Corporation
酒店回复：
Dear Madam, Thank you for sharing your experience with us. We are thrilled to hear that the architecture and amenities of our hotel complemented your Global Distributor Meeting so well, and that our staff provided the service culture we strive for. Your kind words about our service-oriented team and the efficient organization of your events, from the daily meetings to the Gala at Capula Restaurant, fill us with pride. It's rewarding to know that our efforts in creating memorable gastronomic experiences have been recognized. Your recommendation is truly valued, and we look forward to the opportunity of welcoming you back, whether for business or leisure. It would be a pleasure to welcome you back. Best wishes, Guest Experience Team
Guest user（Couples） 2024-09-01
We came to the Meliá Villaitana for a 4 day golf trip. The golf was great -we played the Levante, an enjoyable course with some (but not too many) challenges. It was the start of the busy golfing season and the tee sheet management seemed a bit haphazard (no starter present for 2 out of our 3 rounds) but easy to organise buggies. Toilets on the course were revolting, the management really need to sort this out. Food and service at the clubhouse after playing were excellent. As for the hotel: this is a lovely resort, beautifully laid out like a village (it will take you a while to find your way around!) it has a great vibe. Lovely restaurants (not all open every night) and entertainment in the main square. The standard room was spacious and clean with a great shower (over a bath with a wide surround to step over to get in, may be an issue for those with limited mobility) and a balcony with a table and chairs. However there is no ability to make a hot drink in the room which is a major deficiency in my view and the only time I’ve stayed in a hotel of this quality without this. Also a well stocked mini bar but no glasses other than tooth mugs to drink from. These small additions would elevate the room from good to great. A word on restaurant opening times. On arrival we were told breakfast in the buffet was served from 0800. This is far too late if playing golf at 0900 as we were. After a call from Reception to the restaurant we were told that cold food is set out from around 0700 so we could go to breakfast then - but the impression given was that we were making a bit of a fuss. Each day on arrival at the restaurant we were stopped at the door and we had to explain that we needed to eat before playing golf. This is a golf resort and we cannot imagine this is not something that has come up before. The management need to sort this out for visitors who need to eat breakfast earlier than 0800. Dinner in the restaurants does not start till 8pm - typical for Spain!- this would I expect not suit some families with small children who typically eat earlier than this. Something to be aware of. All in all we had a lovely few days and would definitely consider returning as we loved the golf course and the general vibe of the resort
酒店回复：
Dear Guest, Thank you for taking the time to review your stay. We're thrilled to hear that you enjoyed the golfing experience on our Levante course and appreciated the food and service at the clubhouse. It's wonderful to know that our resort's village-like layout and vibrant atmosphere contributed positively to your stay. We regret to hear about the aspects that did not meet your expectations, such as the condition of the course toilets and the experience with breakfast timing. While we offer a varied buffet with show cooking stations, we understand the significance of an early start for golf enthusiasts and will take your feedback into consideration for future improvements. The room amenities you’ve mentioned are indeed part of our continuous effort to provide a superior room experience, and we’ll certainly review the possibility of including hot drink facilities and proper glassware. We are also delighted that you found the standard room both spacious and clean, with its inviting shower and balcony to enhance your comfort. It's gratifying to know that these features contributed to a positive room experience for you. We are hoping to welcome you back in the future. All the best. Guest Experience Team
Guest user（Solo travelers） 2024-09-01
I love this place. Been here a few times for both work trips and for personal trips and it never disappoints. It has everything you need and is an easy walk to the golf club to go play golf if you want. I’ve stayed in both standard and The Level rooms and both were fabulous
酒店回复：
Dear Madam, Thank you for sharing your experience with us. We are thrilled to hear that you love our hotel and that your multiple visits, both for work and personal trips, have consistently met your expectations. It's wonderful to know that you enjoyed the convenience of our proximity to the golf club, allowing for easy access to play your favorite sport. We take pride in offering both standard and The Level accommodations, ensuring a fabulous room experience tailored to our guests' needs. We appreciate your feedback and look forward to welcoming you back for another memorable stay filled with our renowned service culture and delightful gastronomic experiences. It would be a pleasure to welcome you back. Best wishes, Guest Experience Team
Guest user（Travel with friends） 2024-09-01
Seems to have gone down Facilities are okay but barely any staff and queuing up at beach bar with 15 plus people infront of you with only one barman. Breakfast in the morning was bare minimum and cold! Seems they had no hot plates to keep food hot! Drinks at bars were expensive as was the food and wasn’t that tasty No shop on site to purchase goods We played golf which was good but that was about the only it plus
酒店回复：
Dear Sir, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our golf facilities. We regret to hear that other aspects of your visit did not meet expectations. Our gastronomic experiences are typically a highlight for our guests, and we apologize if the breakfast and dining services fell short. Please know that we value your input as it helps us to enhance our service culture. We hope we will have the opportunity to see you again in the future. Best regards, Guest Experience Team
Guest user（Family） 2024-08-01
Very nice hotel to enjoy holidays with the family near Benidorm. Location: 10 minutes from the Benidorm beaches, up in the hills. Great views from the rooms and the hotel of the city and sea. Check-in/check-out: perhaps the lowest point in the hotel. In the Meliá Villaitana there only four desks available, which at peak hours explodes. I spent 15 minutes waiting for check in and 25 minutes on cue for the checkout. There are no Meliá rewards priority desk (yes at Level). Rooms: nice spacious rooms with confortable beds, big bathroom and nice balcony. The pity doesn’t work well (I’ve stayed in two different rooms), and most of the channels and blocked. Some walls need a paint job and the floor needs to be cleaned every day. It seems housekeeping is not equipped with stuff to clean floors. Animation: the best of the hotel, the team of the mini club is amazing. Special thanks to Victor, David and Lucia. Kids really enjoy the activities. Food: we went with full board as the all inclusive is available when booking 6 or 7 nights. It should be available for an extra fee, maybe it is, no one offered it. All the meals where in the buffet with very good selection and quality. Can’t complain really. Special kudos to Alexandra who was so nice in attending us every time. The only thing to complain about is the fact that they are asking our room and names every time, even though we had our bracelets. We’ve been in other Meliá and we never witnessed this, a bit annoying. The restaurant Casa Nostra, which is paid is amazing, great service and great quality food. The Gelateria is algo great, and seems to be free with all inclusive but they never told this. Pools: amazing, lots of space to swing and do activities. Sufficient chairs for everyone in the premises. The kids pool with the slides are great fun. Overall a great stay, with some “American style” customer experience details could get even better.
酒店回复：
Dear Sir, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the magnificent views and spacious, comfortable rooms designed to enhance your room experience. It's wonderful that The Kidsdom team made such a positive impact on your family's stay, and that the gastronomic experiences met your expectations, especially the offerings at Casa Nostra and the delightful treats at our Gelateria. We regret to hear about the delays you encountered during check-in and check-out, as well as your observations regarding room maintenance and the television service. Please rest assured that we continuously strive to uphold our service culture and create seamless experiences for our guests. The feedback on the identification process at meals has been noted, and we will reflect on how to streamline this aspect to ensure comfort for our guests. It's heartening to know that our pool facilities provided ample space and enjoyment for you and we're glad that our full board selection added to the pleasure of your stay. We hope we will have the opportunity to see you again in the future. Best regards, Guest Experience Team Alejandro Pérez

贝尼东维兰塔纳美利亚酒店

客户评价 由实住客人提供的真实点评

Guest user（Family） 2024-11-01

Guest user（其他） 2024-11-01

Guest user（其他） 2024-11-01

Guest user（Family） 2024-10-01

Guest user（Couples） 2024-10-01

Guest user（Business travelers） 2024-10-01

Guest user（Couples） 2024-09-01

Guest user（Solo travelers） 2024-09-01

Guest user（Travel with friends） 2024-09-01

Guest user（Family） 2024-08-01

客户评价由实住客人提供的真实点评