Thank you for sharing your experience and for highlighting positive aspects such as the upkeep of our facilities and the friendliness of our staff. We’re sorry to hear that some service interactions did not meet your expectations. We’ve taken note of your feedback and shared it with the relevant teams to continue strengthening our service.We’re glad to know that overall you had a pleasant stay. We look forward to welcoming you back and providing an even more satisfying experience.
Thank you for rating us 10 out of 10 and for your kind words about our facilities, décor, and service. We’re delighted to hear you enjoyed your stay with us.We also appreciate your suggestion regarding additional entertainment spaces. We’ve taken note and will share it with our team for consideration. Feedback like yours helps us continue improving and enhancing the guest experience.We look forward to welcoming you back again very soon.
Thank you for your comments. We're glad to hear you enjoyed the hotel facilities during your stay. However, we sincerely apologize for the inconvenience you experienced regarding the SPA discount. We understand how frustrating it must have been to be offered a benefit at the front desk, only to have it not honored due to the booking method. Your feedback is very important to us, and we’ll be reviewing this situation with the SPA team to ensure better communication and consistency moving forward. We appreciate you bringing this to our attention and hope to welcome you back for a more seamless experience.
