InterContinental Hotels 真正的酒店暨會館座CR-住客評論

Guest（Other） 2025-10-01
I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
酒店回復：
Thank you for taking the time to share your experience with us. We sincerely regret that certain aspects of your stay did not meet your expectations.Your feedback has been shared with the relevant teams for review and follow-up, as we value every comment as an opportunity to improve.We’re pleased to hear that you appreciated the service provided by our staff. We hope to have the opportunity to welcome you again and provide a more satisfying experience.
Guest（情侶） 2025-10-01
La habitación de buen tama?o, buen ba?o y buenos amenities. La calidad de las toallas excelente, las sábanas y ropa de cama standard, no de la calidad que uni espera en un Intercontinental. La habitación solo la limpian una vez al día, el teléfono de la habiación para comunicarse con recepción o solicitar algún servicio es muy mala. Las personas que tienden las camas lo hcen mal, las sábanas muy abajo, el hotel necesita mejorar mucho. El SPA es bastante bueno.
酒店回復：
Gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutó de aspectos como el tama?o de la habitación, el ba?o, los amenities y la calidad de nuestras toallas, así como del servicio en nuestro spa.Hemos tomado nota de sus observaciones, las cuales valoramos profundamente, ya que nos permiten identificar oportunidades para seguir mejorando y brindar un servicio cada vez más completo.Agradecemos su tiempo y esperamos tener la oportunidad de recibirle nuevamente.
Guest（Business traveler） 2025-09-01
Good Hotel, attention to service needs work The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
酒店回復：
Thank you for sharing your experience with us. We’re truly sorry to hear that your stay did not meet expectations. We have taken note of your feedback and shared it with the relevant teams for review. Your comments are very important to us, as they help identify areas for improvement and reinforce our commitment to service quality.
Guest（Business traveler） 2025-08-01
Intercontinental IHG Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
酒店回復：
Thank you for sharing your experience and for highlighting positive aspects such as the upkeep of our facilities and the friendliness of our staff. We’re sorry to hear that some service interactions did not meet your expectations. We’ve taken note of your feedback and shared it with the relevant teams to continue strengthening our service.We’re glad to know that overall you had a pleasant stay. We look forward to welcoming you back and providing an even more satisfying experience.
Guest（Couple） 2025-08-01
the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
酒店回復：
Thank you for rating us 10 out of 10 and for your kind words about our facilities, décor, and service. We’re delighted to hear you enjoyed your stay with us.We also appreciate your suggestion regarding additional entertainment spaces. We’ve taken note and will share it with our team for consideration. Feedback like yours helps us continue improving and enhancing the guest experience.We look forward to welcoming you back again very soon.
Guest（Family） 2025-07-01
I rent a pool view room with the window so dirty I coudnt see the pool, also the lockbox wasnt working and the coffee mashine was leaking, we inform the staff about it but they didnt do anything about it. Other than that everything was perfect
Guest（其他） 2025-07-01
The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Guest（與好友旅游） 2025-06-01
Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.
酒店回復：
Thank you for your comments. We're glad to hear you enjoyed the hotel facilities during your stay. However, we sincerely apologize for the inconvenience you experienced regarding the SPA discount. We understand how frustrating it must have been to be offered a benefit at the front desk, only to have it not honored due to the booking method. Your feedback is very important to us, and we’ll be reviewing this situation with the SPA team to ensure better communication and consistency moving forward. We appreciate you bringing this to our attention and hope to welcome you back for a more seamless experience.
Guest（商務旅客） 2025-06-01
Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.
Guest（商務旅客） 2025-06-01
Rude and horrible check in. Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!

InterContinental Hotels 真正的酒店暨會館座CR

客戶評價 由實住客人提供的真實點評

Guest（Other） 2025-10-01

Guest（情侶） 2025-10-01

Guest（Business traveler） 2025-09-01

Guest（Business traveler） 2025-08-01

Guest（Couple） 2025-08-01

Guest（Family） 2025-07-01

Guest（其他） 2025-07-01

Guest（與好友旅游） 2025-06-01

Guest（商務旅客） 2025-06-01

Guest（商務旅客） 2025-06-01

客戶評價由實住客人提供的真實點評