客户评价 由实住客人提供的真实点评

酒店回复：

Hi Steve,We do apologise that we didn't meet your expectations during your stay. It is disappointing that you didn't raise any of the concerns with me during your stay, I thought we had lovely chats each day about your travels and I wished you could of shared your feedback then as I would of rectified any issues on the spot or explained the situation.In terms of your messages via *******, we did not receive these and I would suggest raising this with Expedia.I did receive your email at 3am in the morning advising there was a disturbance to which we responded immediately and had the guest leave the premise. As a small family run business we do not tolerate guests making noise after curfew. We want to ensure our guests get a great night sleep.We do a light service on the rooms daily and a full service every 7 days. I did ask during your stay if you required anything and brought you fresh towels. In terms of the curtains they have only recently been torn and our curtain supplier has been shut down over the holidays and only returned last week. To which we have already ordered and paid for the new curtains.I am so disappointed that I was unable to go through this points with you during your stay as I would of personally ensured your stay met your expectations and we understand and appreciate you traveled a long distance to be here.We do hope you give us the opportunity in the future to meet your expectations and stay here again.Kind RegardsJade