西部希利亚德哥伦布万怡酒店-住客评论

Guest（家庭旅游） 2025-07-01
The staff was very nice and apologetic when the stay did not go as planned. The hotel was very quiet and didn't feel crowded even though we were told they were sold out. Those are the good parts of our stay. The not good parts: our room smelled musty, but it took us a little while to discover why. My daughter took off her shoes to walk to her bed that was by the window and the air conditioner unit. What we thought was just stained carpet wound up being sopping wet from the unit dripping. The floor was so saturated that it would literally make a squishing noise when we walked on it. I went to pick up the phone to call the front desk and there was no dial tone. After checking the wiring and finding nothing amiss except that it was very clearly dead, we walked out to the front desk. The lady at the front desk apologized profusely and tried for several minutes to find us another room for the night, she explained that they were completely sold out and had nothing else for us. We went back to our room to get some rest as we were in the middle of a 15+ hour road trip and it was already after 11pm. We listened to the AC unit dripping onto the floor all night long. In the morning, I went to take a shower only to have absolutely no hot water at all. The water got to around room temperature and that was as far as it would go. All in all, not a great experience, but the staff was very polite and apologetic.
Guest（其他） 2025-03-01
Quality stay for a reasonable price. Room was clean, bed was comfortable, check-in service was fast and friendly, and thebprice was one of the better rates in the area. Only issue was the water in bathroom, warm/hot water at the sink only worked when the shower ran. Not a huge problem, but could be an inconvenient issue for some. Good location in Columbus, easy in and out!
酒店回复：
Thank you for your feedback! We're so happy to hear that you had a quality stay at a reasonable price and that the room was clean, the bed comfortable, and the check-in service fast and friendly. We appreciate you noting the water issue in the bathroom and will look into it to ensure it doesn't cause any inconvenience for future guests. We're also glad the location was convenient for you! We hope to welcome you back soon!
Guest（商务旅客） 2023-12-01
很不错，乾净衞生，环境好
Guest（商务旅客） 2023-08-01
酒店还行吧，健身房和游泳池就在大堂里，房间中规中矩，总体马马虎虎
Guest（情侣） 2023-06-01
the price did not worth it and it was like a 2-star hotel
Guest（商务旅客） 2023-06-01
12点，早上5点，中午11点，响了三次火警警报，且工作人员没有任何解释，严重影响睡眠

西部希利亚德哥伦布万怡酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！） | 会议室在线预订提交

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客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-07-01

Guest（其他） 2025-03-01

Guest（商务旅客） 2023-12-01

Guest（商务旅客） 2023-08-01

Guest（情侣） 2023-06-01

Guest（商务旅客） 2023-06-01

客户评价由实住客人提供的真实点评