客户评价 由实住客人提供的真实点评

酒店回复：

Thank you for your feedback. We’re glad to hear that, aside from the unfortunate incident with vehicles in the lot, you found the hotel to be first class.We sincerely apologize for the distress caused by the vandalism. Guest safety and security are very important to us, and your comments have been shared with management for review.We appreciate you staying with us and hope to provide an even better experience on your next visi

酒店回复：

Thank you for sharing your experience. We are truly sorry for the series of issues you encountered during your stay. Having to switch rooms multiple times due to not receiving the room type you originally booked — and then dealing with maintenance problems like a clogged toilet and a broken shower — is incredibly frustrating and completely unacceptable.We are especially concerned to hear about your vehicle being broken into. While incidents like this are unfortunately beyond our direct control, we understand how upsetting and violating that experience can be. Please know we take the safety of our guests seriously, and your comments will be reviewed with management immediately.This is not the standard of service or quality we strive to provide. We sincerely apologize for the inconvenience, stress, and disappointment this caused.

酒店回复：

Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the problems with your TV and shower, as well as the inconvenience of having to change rooms late at night. We’re also sorry for the negative experience at check-in and appreciate your acknowledgment of the supervisor who assisted you.We understand how disappointing this must have been, especially coming from your experience at The Marriott. Your comments have been shared with our management team to help improve both our service and facility maintenance.

酒店回复：

Thank you for your wonderful feedback! We’re glad you enjoyed your stay, felt safe, and appreciated the unique layout. We look forward to welcoming you back the next time you’re in the Hillard area!

酒店回复：

Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the comfortable, clean bed, hot shower, and the amenities including our pool and workout center. It’s also great to know our staff was friendly and accommodating throughout your stay. We truly appreciate your kind words and look forward to welcoming you back again soon!

酒店回复：

Thank you for taking the time to share your feedback. We sincerely apologize for the cigarette odor you experienced on the 4th floor and for the discomfort caused by the furnace cycling on and off.We also apologize that your concerns were not resolved to your satisfaction at the time. While we do enforce a strict no-smoking policy, we understand that the smell can still travel through hallways and vents, and that is not acceptable.Your comments have been shared with our management and maintenance teams so we can address the odor issue and review our response procedures. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a better experience in the future.

酒店回复：

Thank you for your feedback! We’re thrilled you found the room extremely clean and our staff friendly and helpful. We appreciate your comments regarding breakfast and coffee, and we’re glad you enjoyed the meals at our café. We hope to welcome you back for another enjoyable stay soon!

酒店回复：

Thank you for your wonderful feedback! We’re thrilled to hear that our staff exceeded your expectations and were able to accommodate your special requests. It’s always our goal to make every stay as perfect as possible, and we’re delighted we could do that for you. We look forward to welcoming you back soon!

酒店回复：

Thank you for sharing your experience. We're glad your stay was okay overall, but we're truly sorry to hear about the issues you encountered. Cleanliness is extremely important to us, and we sincerely apologize for the condition of the mattresses — we will address this with our housekeeping team right away. We also understand how inconvenient the limited pool and bar hours must have been, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we hope you'll consider giving us another chance in the future.

酒店回复：

Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with the TV, telephone, and the musty smell in both rooms. We understand how important these amenities are for a comfortable stay, and we apologize for the inconvenience caused.The leaking sink in your second room is also a concern that we have shared with our maintenance team to ensure it is addressed promptly. We appreciate you bringing these matters to our attention, as it helps us improve our services.We're glad you liked our location, and we hope to have the chance to provide you with a better experience in the future.