查尔斯顿机场Residence Inn 酒店-住客评论

Guest（Other） 2026-01-01
The room was extremely clean. One of the best hotel experiences.
酒店回复：
We’re so glad to hear that you enjoyed your stay with us! Your kind words about our service and accommodations truly mean a lot to us. Our team works diligently to create a clean and comfortable environment, and it’s rewarding to know their efforts are appreciated. Thank you for sharing your feedback, and we would love to welcome you back anytime!
Guest（Business traveler） 2026-01-01
Breakfast menu was fine. Food fresh. Service was outstanding for breakfast.
酒店回复：
Thank you for your business and for taking the time to share your review. While I'm glad to hear that you enjoyed our excellent service, I apologize that we were unable to provide a more positive experience overall. We hope to have the opportunity to host you again if you return to Charleston.
Guest（Other） 2025-12-01
Our only complaint, and it is a very small one, is that there was no creamer of any kind for the coffee in the lobby. The girl at the desk said they were out. It is a minor inconvenience, but if you’ve been in the road all day and just want a cup of coffee without having to leave the hotel, a little creamer would be nice. Otherwise, everything was fine - friendly personel, clean room, and good breakfast buffet. It’s nice to have “real” plates and utensils instead of paper plates and plastic wear. I’ll always pay extra for that small luxury!
酒店回复：
We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip!
Guest（Other） 2025-12-01
I was so impressed with the Residence Inn. My suite was clean and beautiful. The space was great and it was reasonably priced. Free Breakfast in the morning was high quality with a variety of choices. My only issue was a lack of sheets for the pull out couch, but the staff quickly and pleasantly fixed the issue.
酒店回复：
Thank you for the wonderful review! Our top priority is to ensure that every guest feels comfortable and well cared for, and it seems we succeeded during your stay. Your kind words motivate us to continue striving for excellence, and we look forward to welcoming you back soon!
Guest（Other） 2025-11-01
It needs a serious update and some lightening up. The carpet had tacks sticking out of it and we kept stepping on them, it was dirty looking and just not a fresh clean place to stay. Then someone stole my cell phone from there. It was returned later after they took it home. The best part of the stay was Thanksgiving dinner they surprised us with. Kudos to Margarita and the manager!
酒店回复：
I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you consider a return visit. We'd love another opportunity to show you that we care about you and your stay.
Guest（Family） 2025-10-01
Nice and clean spacious rooms. Delicious hot breakfast. Hotel is very near to Tanger Outlet mall and dine-in restaurants. 15 minutes away from Charleston French quarter.
酒店回复：
Thank you for being our guest and for taking the time to share your feedback about your comfort during your stay. Every member of our team collaborates to ensure that our guests have a pleasant experience, and I will make sure to pass along your kind words. We hope you find a reason to visit us again soon!
Guest（其他） 2025-10-01
Staff was friendly and easily accessible. Only issue we had was some cleaniness. But aside from that it was a nice hotel.
酒店回复：
We're thrilled you enjoyed your stay despite minor imperfections! Your feedback helps us and future travelers. We look forward to improving your next visit. Thank you for sharing!
Guest（Traveling with friends） 2025-09-01
Front staff at the desk. The lady at the front desk was an angel, helped me and my friends out more than anyone could expect, made our trip so so much better, beautiful hotel in a beautiful city!
酒店回复：
Dear Mason,Thank you for sharing such a wonderful review! We’re thrilled to hear that our front desk team — especially the associate who assisted you — made such a positive impression and helped make your trip memorable. Providing exceptional service and a welcoming atmosphere is what we strive for every day.We’re also delighted that you enjoyed our hotel and the beauty of the city. We’ll be sure to recognize our team member for delivering the kind of service that made your stay special.We truly appreciate your kind words and look forward to welcoming you and your friends back to the Residence Inn by Marriott soon!Warm regards,
Guest（Other） 2025-09-01
Best location for us from airport,free shuttle was great and timely. Room eas ready, comfortable anddrsk staff friendly snd helpful.
酒店回复：
Dear Guest, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Christopher Benton, GM
Guest（其他） 2025-09-01
The lobby was clean and the breakfast buffet was clean and good. We arrived late - about 10 pm. We had issues with our room. The lady said there was no way I booked the room I did. Then I showed her my receipt and she was surprised. Anyway, I'm guessing they put someone else in the room we were supposed to have. She then said we should of called ahead. I did. The room sink faucet was not connected to the countertop so water was all over the counter constantly. We did enjoy the pool area and we made the best of the room.
酒店回复：
Dear Guest, Thank you for taking the time to leave a review. I'm sorry to see that your experience wasn't satisfactory. We are committed to improving and hope to better serve you in the future. Thank you for staying with us. Sincerely, Christopher Benton, GM

查尔斯顿机场Residence Inn 酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Business traveler） 2026-01-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-11-01

Guest（Family） 2025-10-01

Guest（其他） 2025-10-01

Guest（Traveling with friends） 2025-09-01

Guest（Other） 2025-09-01

Guest（其他） 2025-09-01

客户评价由实住客人提供的真实点评