客户评价
由实住客人提供的真实点评
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马罗德箱根酒店系一间物超所值的酒店，可以满足一班朋友入住需求。温泉浸得舒服，房间同相片一样乾净企理，系日本难得有这么大的房间。所有职员都有礼和帮忙，提供的早餐亦非常满意。此外，安排既酒店接送服务，都很不错！
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距离箱根美术馆10分钟路程，价格偏高，但空间足够，有温泉可以使用，饭店看起来有年代感，人流量似乎不多。
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酒店有点老式，但房间很大，没有异味。开窗能看到外面的院子。早餐是套餐，有服务员给客人上餐。有室内和室外的温泉。总体来説住宿体验很好。我们从箱根汤本把行李寄送到酒店，然后去玩，晚上回酒店行李已经放到房间了。到酒店最好坐箱根登山缆车在公园上站下车，步行几分钟就到了。如果在强罗站走上来的话要走好陡一段上坡路。
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20 min uphill hike from Gora station. Or you can take cable train up hill for two stations and walk on flatland for about 8 minutes to hotel. Hotel has shuttle bus. They dropped us off on the way back. You can possibly call to pick you up at Gora station.
Trip.com reservation options show you prices for one adult. It's very hard to book for 3 people to stay in one room to save money. I sent a custom request to the hotel exactly this - 3 people in one room. Trip.com charged me $270 and when I got to the hotel, they said I have to pay $300+ more for 2 more people. That was not clearly communicated to me by either Trip.com or hotel. There's a language and cultural barrier. In Japan, you pay per person - not by rooms. They scan your all passports of everyone staying - not just the person who books. With last minute notice, I had no choice but to pay more as other hotels nearby are filled up and we were very tired from 4 hours train transfers dragging our bags plus 8 minutes walk to the hotel.
All in all, if trip.com room selections are not a perfect fit, I can't recommend booking this hotel. Custom messages are not recognized. Communication is lacking. You will get charged last minute without any alternatives left. For $570 a night, we could have a way better hotel in Hakone. The breakfast also wasn't memorable and you have to reserve it ahead of time. I would not come back.
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Clean and nice. I’m not a fan of that design, the Onsen is good. Beautiful view.
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Hotel room was spacious. Compound was a bit old but overall clean. Onsen was small but still nice to use, with a sauna. Location was okay as long as there is transport, having the shuttle is a nice touch.
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Near from Gora stat?ion, having pick-up-car, friendly staffs. Good hot springs and sauna, i will be there next visiting.
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马罗德箱根酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+81-460-823131 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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马罗德箱根酒店地址：
1320 Gora, Ashigarashimo District, 250-0408 箱根町, 足柄下郡, 神奈川县, 日本
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