埃拉酒店-住客评论

Guest（其他） 2025-07-01
Boutique hotel experience I wish I had upgraded to a room by the pool! Great accommodation. Excellent round the clock care. Easy check in. Comfy bed. Great restaurant with a changing menu and relaxing pool! I loved that you could order food by the pool as well. Valet is expensive overnight but worth it.
酒店回复：
Dear Leslie,We’re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. Guest experience is our priority and it’s great to hear that our staff took such wonderful care of you and made you feel so valued. We look forward to hosting you again soon for another fantastic experience.Sincerely,Daniel West | Front Office Manager
Guest（商务旅客） 2025-07-01
The valets were so nice and considerate about our car Carolyn at the front desk helped me with this app. Made my room switch effortless Love the pool area We started coming here right when we could leave after the pandemic It’s homie Thanks for the stay
酒店回复：
Hi, Sheryl. We appreciate the kind words and are glad we could provide you with a positive experience!
Guest（家庭旅游） 2025-07-01
This hotel is beautiful and quaint. We didn't try the restaurant because it was closed but noticed it had good reviews. The pool area was very cute. I loved that there was Nespresso in the room. The only complaint that I have is that there is required valet parking and the cost is $50 per night, which I think is very excessive. It is also inconvenient to have to request your car every time (although the valet staff was very quick in retrieving the car once it was requested). I would stay here again if I didn't have a rental car.
酒店回复：
Hi, Misty. We are thrilled to learn that you had a positive experience with us!
Guest（其他） 2025-07-01
Geeat historical hang I was so excited to stay here. I passed this building all the time as an architecture student. The staff is very nice and accommodating. We had a mini suite (which is an extra roomy room) and it was adjacent to the old balcony area next to the columns. We had a friend come and we ate dinner out there with food ordered from the hotel. Everything was tasty, and delivered with gusto. It was fun
酒店回复：
Dear Jean,Thank you for advocating Hotel Ella, and taking the time out to share your experience. All of us are delighted that we could ensure a clean and comfortable stay during your visit. Our goal is always to exceed your expectations.Thank you once again for your stay and your feedback. We look forward to welcoming you back to Hotel EllaSincerely,Daniel West | Front Office Manager
Guest（情侣） 2025-07-01
This place is old, dirty and loud. The AC was so loud that if I didn’t have ear plugs. I would’ve changed rooms. We stayed here last year and it was similar. We tried again bc it’s so close to my daughter’s school and they had a good deal but no more!!!!! $50 valet which is pretty common but they had 1 person working so we waited so long to get our car. The app you are suppose to use wasn’t working so the valet guy argued with us and said he couldn’t fetch our car bc we might be trying to steal it. What?!?!? It was ridiculous. Soooooo many better options. The girl at check in wasn’t very friendly either. Actually none of the staff were. Stay away!!
Guest（家庭旅游） 2025-06-01
The property is gorgeous and the staff is incredible. Caroline at the front desk gave us an excellent recommendations for places to eat and things to do. Max at the bar was friendly and made us feel welcome from the moment we walked in. We will be back for sure!
酒店回复：
Dear Meredith,We’re thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. Guest experience is our priority and it’s great to hear that Caroline and Max took such wonderful care of you and made you feel so valued. We look forward to hosting you again soon for another fantastic experience.Sincerely,Daniel West | Front Office Manager
Guest（其他） 2025-06-01
Room was spacious and comfortable. Bed and bedding was comfortable. We did not use any of the other hotel amenities. Hotel is very pretty and in/out access to our room was great. Room view is very nice. We had a car and used street parking, which was very easy and convenient. The A/C was really loud and the air coming out of it was blowing so hard it was blowing my hair around while sitting on the bed (from the vent across the room). That was a major complaint of ours. Little touches could be improved though: shower head was terrible, the toilet paper holder was not on properly, elec socket in bathroom was improperly installed, the over the sink bathroom mirror was not practical, please name the nespresso pods (regular, decaf, what even is it?), no wascloths provided.
酒店回复：
Dear Michele,We are delighted that you enjoyed your stay with us! Delivering a unique and memorable experience to all guests is our top priority, and it is great to hear that our service and property made a positive impression on you. We look forward to hosting you again soon for another great experience.Sincerely,Hotel Ella
Guest（其他） 2025-05-01
Had a wonderful stay, in Austin for a concert at the Moody Center and Hotel Ella was conveniently located. The staff was courteous, helpful, and professional. We will stay again, but hopefully we book when there isn’t a wedding. Several amenities are not available to guests that are not guests of the wedding.
酒店回复：
Dear Patricia,We are delighted that you enjoyed your stay with us! Delivering a unique and memorable experience to all guests is our top priority, and it is great to hear that our service and property made a positive impression on you. We look forward to hosting you again soon for another great experience.Sincerely,Hotel Ella
Guest（商务旅客） 2025-04-01
Very nice hotel. Will come back again
Guest（其他） 2024-02-01
Hotel Ela lies in the center of Ardesen, It's a good place to overnight on the way, but if you'd like to spend more time at the area you find better places on the way to the valley. My room was quite spacious with view to the city, wifi was correct, breakfast also. I'd like to highlight the extreme helpful staff. Not a memorable place, but nothing to complain. Good.

埃拉酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-07-01

Guest（商务旅客） 2025-07-01

Guest（家庭旅游） 2025-07-01

Guest（其他） 2025-07-01

Guest（情侣） 2025-07-01

Guest（家庭旅游） 2025-06-01

Guest（其他） 2025-06-01

Guest（其他） 2025-05-01

Guest（商务旅客） 2025-04-01

Guest（其他） 2024-02-01

客户评价由实住客人提供的真实点评