埃拉酒店-住客评论

Guest（Family） 2026-01-01
This hotel is in a historic home. It’s beautiful and the front desk staff is fantastic. Unfortunately they did not have hot water in the hotel and the valet was atrocious. We waited more than 35 minutes for our car.
Guest（情侣） 2026-01-01
Everything was wonderful and everyone was very kind and helpful
Guest（Other） 2025-12-01
The bed was comfortable and the bathroom was very nice. Carpets are quite dirty in the hallways. Reception wasn’t rude but also wasn’t super welcoming either.
酒店回复：
Dear Angela,Thank you for taking the time to review your stay with us. We are so pleased that you loved the bed and bathroom. We are sorry that you felt the service was not up to par with your expectations. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again.Sincerely,Caroline Poff | Front Office Supervisor
Guest（Other） 2025-12-01
Great location nice room ,loves the bed linens smelled so fresh. Only downside was like any big intercity hotel parking was expensive it was 33 precent of the total room cost, that seems excessive.
酒店回复：
Dear Thann,We are delighted that you enjoyed your stay with us! Delivering a unique and memorable experience to all guests is our top priority, and it is great to hear that our service and property made a positive impression on you. We look forward to hosting you again soon for another great experience.Sincerely,Hotel Ella
Guest（Family） 2025-11-01
Room and staff were good. Parking was efficient but too expensive and separate billing meant more paperwork. Hotel was helpful when needed.
酒店回复：
Hi, John. We are thrilled to learn that you had a positive experience with us!
Guest（Family） 2025-11-01
Everyone was courteous but also not well trained. For a very seasoned traveler used to luxe accommodations and first class service- this isn’t the hotel to stay at, rather it’s a place to visit for the porch, common areas, bar and restaurant.
酒店回复：
Dear Elizabeth,Thank you for taking the time to review your stay with us. We are sorry that you felt the service was not up to par with your expectations. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We hope to see you again the future! Sincerely,Caroline Poff | Front Office Supervisor
Guest（Business traveler） 2025-11-01
Such a cute hotel! A little challenging getting ready in the morning as the vanity is just a sink without much space. Had a great breakfast there at the restaurant. Beds were comfortable and pretty quiet. Very charming!
酒店回复：
Dear Lauren,We are delighted that you enjoyed your stay with us! Delivering a unique and memorable experience to all guests is our top priority, and it is great to hear that our service and property made a positive impression on you. We look forward to hosting you again soon for another great experience.Sincerely,Hotel Ella
Guest（Couple） 2025-10-01
Room was great—clean, comfortable, and attractive. However our main issue came from the valet protocol. Please advertise valet only and or mention options of parking on the street. If valet is only possible, include it in nightly fee. The current system is misleading and appears to simply be a cash grab
酒店回复：
We appreciate your perspective about our room quality and valet protocol. We understand your concerns about parking transparency and will review our communication.
Guest（Other） 2025-10-01
The room was adequate, good size. There was no view other than the parking area for the apartments behind the hotel. Not a lot of good restaurants within a 10 minute walk. No close by shopping to speak of. Overall, our stay was fine, but a bit over priced.
酒店回复：
Hi, Susan. We are thrilled to learn that you had a positive experience with us!
Guest（Business traveler） 2025-10-01
The staff was not at all friendly or helpful. Rather than opening the door for me when my hands were full they walked away. The room was just ok. The bed pillows were overdue for replacement. They were flat and old. The room was clean. The door did not close easily. The location is great and close to downtown and north Austin but being close to campus also meant the nights were a little noisy.
酒店回复：
Dear Jennifer,Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of your stay. Reviews like these give us an opportunity to address areas of improvement as we aim to provide all of our guests with a high-quality experience.We hope to have the chance to welcome you back again for an improved stay. Do not hesitate to contact us and it would be such a pleasure to personally welcome you back.Sincerely,Daniel West | Front Office Manager

埃拉酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（情侣） 2026-01-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Family） 2025-11-01

Guest（Family） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（Couple） 2025-10-01

Guest（Other） 2025-10-01

Guest（Business traveler） 2025-10-01

客户评价由实住客人提供的真实点评