凤凰城卡梅尔巴克索尼斯塔精选酒店-住客评论

Guest（其他） 2025-11-01
We requested housekeeping but nobody ever showed up. We tried to eat breakfast outside but the one table with 4 chairs they provided were filthy. We cleaned them ourselves and ended up with several black paper towels.
酒店回复：
I am very sorry to hear about the inconvenience you faced with housekeeping and the condition of the outdoor seating. We understand the importance of both clean facilities and prompt service. We will address these issues with our team to ensure they are resolved. Your experience is not reflective of our standards, and we appreciate your patience in this matter.Sincerely,Sonesta Management Team
Guest（商务旅客） 2025-11-01
1. The hotel is in an excellent location, surrounded by shops and quality restaurants. 2. The interior of the hotel is decent, but what truly stands out is the total lack of empathy from almost all the service staff. No smiles, no “thank you,” just the faces of people who looked annoyed, as if they had been forced to work. If not all of them, at least 90% of the staff I interacted with.
酒店回复：
I am very sorry to hear about the inconvenience you faced with your stay at our hotel.. We understand the importance of both clean facilities and prompt service. We will address these issues with our team to ensure they are resolved. Your experience is not reflective of our standards, and we appreciate your patience in this matter. Sincerely, Sonesta Management Team
Guest（商务旅客） 2025-10-01
Room wasn’t clean. However they did give me a new room. I just would stay here again.
酒店回复：
We're truly sorry to hear that your initial room did not meet your expectations regarding cleanliness. It’s good to know that our team was able to accommodate you with a new room. It’s important to us that every guest has a satisfactory experience. We appreciate your feedback and will address these concerns with our housekeeping staff.Sincerely,Sonesta Management Team
Guest（其他） 2025-10-01
Please do not stay here unless you absolutely have to. The property is damaged, the room was not clean. The pool area feels and smells like a bleach bath and the dont expect any modern amenities like a smart TV in the room. The staff is friendly and the location is OK, ill give them that but NOTHING else.
酒店回复：
I am truly sorry to hear about the issues you encountered during your stay. It is disappointing to learn that the room cleanliness and pool area did not meet your expectations. Your notes regarding the property and amenities are being taken seriously. We strive to provide a comfortable environment, and I apologize for falling short in this instance. It is our hope that the friendly staff and convenient location provided some relief during your visit.Sincerely,Sonesta Management Team
Guest（商务旅客） 2025-10-01
During selection do not realised is “special need rooms” this is not comfort stay. The only +ve is the room is easy access to parking. Hotel have Starbucks cafe which is also +ve point
Guest（其他） 2025-09-01
We noticed after check in that there was a used bar of soap with hair on it left in the shower. I went to the front desk and asked for someone to come take care of it. We left for about 6 hours and came back and it was still there. We ended up changing rooms as they had nobody at that time from the cleaning crew to take care of it. Won't stay there again.
酒店回复：
Hi Kristina,We are truly sorry for the cleanliness issue you encountered in your room and understand the inconvenience this caused during your stay. Furthermore, it is disappointing to hear that the situation was not resolved promptly. Measures will be taken to address these concerns with our housekeeping team to prevent future occurrences. Thank you for sharing your experience.Sincerely,Sonesta Management Team
Guest（商务旅客） 2023-06-01
The hotel did not give me a breakfast voucher when I checked in, even though my rate included breakfast. I had to ask for one in the morning when I discovered they charged for breakfast. When I checked out, they charged me for the room when I had already paid through Trip.com. I had to call them to get a credit processed. The rate they charged me was $132, but I paid Trip.com $162, so it wasn’t cheaper with Trip.com. The breakfast was very good though, I had avocado toast.

凤凰城卡梅尔巴克索尼斯塔精选酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-11-01

Guest（商务旅客） 2025-11-01

Guest（商务旅客） 2025-10-01

Guest（其他） 2025-10-01

Guest（商务旅客） 2025-10-01

Guest（其他） 2025-09-01

Guest（商务旅客） 2023-06-01

客户评价由实住客人提供的真实点评