Thank you for your review. We appreciate your business and are so pleased you had a nice stay. Please come see us again soon.
Hi,Thank you for sharing your experience with us. We’re glad to hear that you found your room comfortable and clean upon arrival.We wanted to clarify that housekeeping services are available upon request during your stay. If you prefer daily service or need additional amenities such as coffee replenishment, our team is always happy to assist—just let us know at the front desk.Regarding breakfast, while we do not offer a traditional breakfast buffet, there is a Starbucks conveniently located in our lobby that provides a variety of breakfast options, snacks, and beverages to start your day.We appreciate your feedback and hope to welcome you back soon for an even better experience.Sincerely,Sonesta Management Team
Hello,We sincerely apologize for the experience you had during your stay. The situation you described regarding the room condition and service is not typical of our standards. Your comments have been noted and will be shared with the appropriate team to ensure such issues are addressed promptly. We are committed to improving and hope you will give us another opportunity to provide a better experience.Sincerely,Sonesta Management Team
Hello,I am sorry to hear about the inconveniences you experienced during your stay. It is disappointing that you were denied a late checkout and did not receive an extra blanket. The cleanliness issue you mentioned is not up to our standards and your comments will be addressed with our team. Although we do not offer complimentary breakfast, it's good to know that you found value in our location and parking. Your feedback is important, and we hope to improve for future visits.Sincerely,Sonesta Management Team
Thank you for your wonderful review! We're delighted to hear that you enjoyed our clean rooms and found our location convenient for walking. It’s great to know that your first-floor room provided easy access to the pool. Your positive feedback is greatly appreciated.Sincerely,Sonesta Management Team
Hello,Thank you so much for your kind words about our staff and lobby. We're pleased to hear that you enjoyed our convenient location and found everything you needed nearby. We appreciate your comments regarding the room's age and will take them into consideration.Sincerely,Sonesta Management Team
Hi,We are thrilled to hear that you found our hotel and room clean and welcoming. It's wonderful to know that our staff made a positive impression during your check-in and check-out. We're also pleased that parking was convenient for you. Thank you for sharing your experience.Sincerely,Sonesta Management Team
Hello,Thank you for your wonderful review. We are thrilled to hear that you enjoyed the quiet atmosphere and the blackout curtains. It's great to know that you found the accommodations clean and comfortable. We look forward to welcoming you back for another great stay.Sincerely,Sonesta Management Team
Thank you for your feedback regarding the coffee maker in your room. We’re sorry for any confusion or inconvenience you experienced.Please note that the tray component for the coffee maker is included with the single-serve coffee ground packet provided in the room. The packet is designed to fit directly into the machine, eliminating the need for a separate tray. If this was unclear or if the packet was missing during your stay, we sincerely apologize and appreciate you bringing it to our attention.We also appreciate your note about water availability at check-in and will share this with our team for consideration. There is a complimentary fruit-infused water station available in the lobby, as well as water dispensers at the pool and fitness center.Thank you again for your comments—they help us improve our guest experience.Sincerely,Sonesta Management Team
Thank you for sharing your thoughts with us. It's great to know that you found our rooms well-equipped and the bed comfortable. However, we apologize for the aspects that did not meet your expectations, particularly the condition of the TV and your experience with our team's empathy. We truly value your input and are committed to addressing this internally. Please feel free to reach out to us if you would like to discuss your stay further.Sincerely,Sonesta Management Team
