鳳凰城卡梅爾巴克索尼斯塔精選酒店-住客評論

Guest（Other） 2025-12-01
Quiet, love the black out curtains, you cant even tell the sun came up. It was clean and comfortable. Would return.
酒店回復：
Hello,Thank you for your wonderful review. We are thrilled to hear that you enjoyed the quiet atmosphere and the blackout curtains. It's great to know that you found the accommodations clean and comfortable. We look forward to welcoming you back for another great stay.Sincerely,Sonesta Management Team
Guest（商務旅客） 2025-11-01
My coffee maker was broken - it was missing the piece that held the coffee grounds. It’d would’ve been nice if water was available at check in.
酒店回復：
Thank you for your feedback regarding the coffee maker in your room. We’re sorry for any confusion or inconvenience you experienced.Please note that the tray component for the coffee maker is included with the single-serve coffee ground packet provided in the room. The packet is designed to fit directly into the machine, eliminating the need for a separate tray. If this was unclear or if the packet was missing during your stay, we sincerely apologize and appreciate you bringing it to our attention.We also appreciate your note about water availability at check-in and will share this with our team for consideration. There is a complimentary fruit-infused water station available in the lobby, as well as water dispensers at the pool and fitness center.Thank you again for your comments—they help us improve our guest experience.Sincerely,Sonesta Management Team
Guest（其他） 2025-11-01
The rooms are nice, a bit dated, but equipped with everything they need. The bed is comfortable, while the TV is old and small. total lack of empathy,
酒店回復：
Thank you for sharing your thoughts with us. It's great to know that you found our rooms well-equipped and the bed comfortable. However, we apologize for the aspects that did not meet your expectations, particularly the condition of the TV and your experience with our team's empathy. We truly value your input and are committed to addressing this internally. Please feel free to reach out to us if you would like to discuss your stay further.Sincerely,Sonesta Management Team
Guest（其他） 2025-11-01
We requested housekeeping but nobody ever showed up. We tried to eat breakfast outside but the one table with 4 chairs they provided were filthy. We cleaned them ourselves and ended up with several black paper towels.
酒店回復：
I am very sorry to hear about the inconvenience you faced with housekeeping and the condition of the outdoor seating. We understand the importance of both clean facilities and prompt service. We will address these issues with our team to ensure they are resolved. Your experience is not reflective of our standards, and we appreciate your patience in this matter.Sincerely,Sonesta Management Team
Guest（商務旅客） 2025-11-01
1. The hotel is in an excellent location, surrounded by shops and quality restaurants. 2. The interior of the hotel is decent, but what truly stands out is the total lack of empathy from almost all the service staff. No smiles, no “thank you,” just the faces of people who looked annoyed, as if they had been forced to work. If not all of them, at least 90% of the staff I interacted with.
酒店回復：
I am very sorry to hear about the inconvenience you faced with your stay at our hotel.. We understand the importance of both clean facilities and prompt service. We will address these issues with our team to ensure they are resolved. Your experience is not reflective of our standards, and we appreciate your patience in this matter. Sincerely, Sonesta Management Team
Guest（商務旅客） 2025-10-01
Room wasn’t clean. However they did give me a new room. I just would stay here again.
酒店回復：
We're truly sorry to hear that your initial room did not meet your expectations regarding cleanliness. It’s good to know that our team was able to accommodate you with a new room. It’s important to us that every guest has a satisfactory experience. We appreciate your feedback and will address these concerns with our housekeeping staff.Sincerely,Sonesta Management Team
Guest（其他） 2025-10-01
Please do not stay here unless you absolutely have to. The property is damaged, the room was not clean. The pool area feels and smells like a bleach bath and the dont expect any modern amenities like a smart TV in the room. The staff is friendly and the location is OK, ill give them that but NOTHING else.
酒店回復：
I am truly sorry to hear about the issues you encountered during your stay. It is disappointing to learn that the room cleanliness and pool area did not meet your expectations. Your notes regarding the property and amenities are being taken seriously. We strive to provide a comfortable environment, and I apologize for falling short in this instance. It is our hope that the friendly staff and convenient location provided some relief during your visit.Sincerely,Sonesta Management Team
Guest（商務旅客） 2025-10-01
During selection do not realised is “special need rooms” this is not comfort stay. The only +ve is the room is easy access to parking. Hotel have Starbucks cafe which is also +ve point
Guest（其他） 2025-09-01
We noticed after check in that there was a used bar of soap with hair on it left in the shower. I went to the front desk and asked for someone to come take care of it. We left for about 6 hours and came back and it was still there. We ended up changing rooms as they had nobody at that time from the cleaning crew to take care of it. Won't stay there again.
酒店回復：
Hi Kristina,We are truly sorry for the cleanliness issue you encountered in your room and understand the inconvenience this caused during your stay. Furthermore, it is disappointing to hear that the situation was not resolved promptly. Measures will be taken to address these concerns with our housekeeping team to prevent future occurrences. Thank you for sharing your experience.Sincerely,Sonesta Management Team
Guest（商務旅客） 2023-06-01
The hotel did not give me a breakfast voucher when I checked in, even though my rate included breakfast. I had to ask for one in the morning when I discovered they charged for breakfast. When I checked out, they charged me for the room when I had already paid through Trip.com. I had to call them to get a credit processed. The rate they charged me was $132, but I paid Trip.com $162, so it wasn’t cheaper with Trip.com. The breakfast was very good though, I had avocado toast.

鳳凰城卡梅爾巴克索尼斯塔精選酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2025-12-01

Guest（商務旅客） 2025-11-01

Guest（其他） 2025-11-01

Guest（其他） 2025-11-01

Guest（商務旅客） 2025-11-01

Guest（商務旅客） 2025-10-01

Guest（其他） 2025-10-01

Guest（商務旅客） 2025-10-01

Guest（其他） 2025-09-01

Guest（商務旅客） 2023-06-01

客戶評價由實住客人提供的真實點評