Hi,Thank you for choosing to stay with us for the third time! We're thrilled to be your favorite choice when visiting Phoenix. It's wonderful to hear you enjoyed the convenient location, easy parking, and safe environment. Additionally, we're glad you found our beds comfortable and your room clean. We look forward to welcoming you back soon.Sincerely,Sonesta Management Team
Hi,Thank you for your wonderful review! We're thrilled to hear you enjoyed the cleanliness and comfort of your room. It's great that our convenient location and friendly staff contributed to your positive experience. We're also glad you appreciate having Starbucks on-site and the nearby food and drink options. Your continued support by choosing to stay with us three times means a lot. We look forward to welcoming you back again!Sincerely,Sonesta Management Team
Thank you for taking the time to share your thoughts about your stay. We're sorry to hear that the room layout and bathroom design did not meet your expectations. The feedback regarding the shower water pressure is important to us, and we will address it with our team to ensure improvements. It's great to know that the water temperature was to your liking. We hope you consider staying with us again for a more comfortable experience.Sincerely,Sonesta Management Team
Thank you for your review. We appreciate your business and are so pleased you had a nice stay. Please come see us again soon.
Hi,Thank you for sharing your experience with us. We’re glad to hear that you found your room comfortable and clean upon arrival.We wanted to clarify that housekeeping services are available upon request during your stay. If you prefer daily service or need additional amenities such as coffee replenishment, our team is always happy to assist—just let us know at the front desk.Regarding breakfast, while we do not offer a traditional breakfast buffet, there is a Starbucks conveniently located in our lobby that provides a variety of breakfast options, snacks, and beverages to start your day.We appreciate your feedback and hope to welcome you back soon for an even better experience.Sincerely,Sonesta Management Team
Hello,We sincerely apologize for the experience you had during your stay. The situation you described regarding the room condition and service is not typical of our standards. Your comments have been noted and will be shared with the appropriate team to ensure such issues are addressed promptly. We are committed to improving and hope you will give us another opportunity to provide a better experience.Sincerely,Sonesta Management Team
Hello,I am sorry to hear about the inconveniences you experienced during your stay. It is disappointing that you were denied a late checkout and did not receive an extra blanket. The cleanliness issue you mentioned is not up to our standards and your comments will be addressed with our team. Although we do not offer complimentary breakfast, it's good to know that you found value in our location and parking. Your feedback is important, and we hope to improve for future visits.Sincerely,Sonesta Management Team
Thank you for your wonderful review! We're delighted to hear that you enjoyed our clean rooms and found our location convenient for walking. It’s great to know that your first-floor room provided easy access to the pool. Your positive feedback is greatly appreciated.Sincerely,Sonesta Management Team
Hello,Thank you so much for your kind words about our staff and lobby. We're pleased to hear that you enjoyed our convenient location and found everything you needed nearby. We appreciate your comments regarding the room's age and will take them into consideration.Sincerely,Sonesta Management Team
Hi,We are thrilled to hear that you found our hotel and room clean and welcoming. It's wonderful to know that our staff made a positive impression during your check-in and check-out. We're also pleased that parking was convenient for you. Thank you for sharing your experience.Sincerely,Sonesta Management Team
