迈阿密海滩万豪AC酒店-住客评论

Guest（家庭旅游） 2025-06-01
You have to be careful with these 4 star hotels . They will try to scam your card and by the time you realize it’s time for checkout . I checked in @2pm paid n full ******* , she charged my card a $654 deposit . When I asked the hotel staff to void the transaction , they basically try to say they don’t see the transaction in there system . It literally took me of accusing them of stealing my money for cooperate to go in the system and void it . The second night , the staff tried to charge my card 300$ at 2:34am . Thank god I keep my card locked . Is the hotel nice , yes ..do people treat you different depending on race YES … I see why black people don’t feel comfortable or welcomed trying to live outside of the racial standards.
酒店回复：
Dear Alicia, We are very sorry for the inconvenience you encountered with the charges on your card and for the unfavorable interaction with our associates. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We will discuss your comments and concerns appropriately. Additionally, one of our team members will get in touch with you. Thank you for your patience, and we look forward to speaking with you.Thank you,AC Family Member
Guest（其他） 2025-06-01
I had a great stay! Initially, I wasn't happy with my room, but the staff was SO ACCOMMODATING and resolved any issues I had! They even sang me happy Birthday! Shout out to Rachel (and the others i interacted with at the front desk), Eduardo at the pool, and Frank at the bar!
酒店回复：
Dear Crystal, Wishing you a very Happy Belated Birthday! It was our pleasure to host you on such a special occasion and help make it even more memorable. We are so glad to hear that, despite your initial concerns, our team was able to turn things around and ensure you had a great stay. We truly appreciate your kind words about our associates—especially Rachel, Eduardo, and Frank—who went above and beyond to assist you. We are proud to have such dedicated team members who genuinely care about creating meaningful guest experiences. Thank you for choosing to celebrate with us. We look forward to welcoming you back to the AC Hotel Miami Beach for another exceptional stay.Thank you,AC Family Member
Guest（情侣） 2025-05-01
Nice property, decent price, very close to the beach. Check in staff was able to check us in early which was super appreciative because we were exhausted upon arrival. We didn’t try the breakfast buffet because $25 per person is pretty pricey but that’s not a make or break for me. Still giving 5 star!
酒店回复：
Dear Whitney, We are delighted you enjoyed most of the aspects of your stay and that you loved our well-kept property, convenient location, and attentive customer service. Providing a smooth and efficient visit is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. Thank you for being our guest and for sharing your review. We look forward to seeing you again soon at the AC Hotel Miami Beach.Thank you,AC Family Member
Guest（家庭旅游） 2025-05-01
Hotel is right across from beach. I arrived around 330pm for check in at 4pm and wasnt checked in until closer to 5pm. The staff told me they didnt know when room would be ready as they were running behind. I just came from airport 9hr flight and this is not at all what i wanted to hear. After checking in with them if room was ready, they told me once again they would call me when ready and again didnt know when it would be ready. I was tired and upset and told them if room isnt ready by 5pm they need to find another accommodation for me. Suddenly 3min later the room is ready. Didnt feel any customer service recovery here at all. It felt like well its not our fault we are behind. Remote to TV not working well, TV freezes constantly. The room was older and needed work done. AC never went below 72. Chipped paint on walls, stains in bathroom, no bathroom air vent. Beach loungers do not come with umbrella you have to pay$30 extra for umbrella.
酒店回复：
Dear Natalya, Timely and impeccable service is a must; therefore, we sincerely apologize for the delay you encountered during your check-in and for the way our associates handled this situation. We understand the importance of a smooth arrival process, especially after a long day of travel, and we will address this issue to prevent similar situations from occurring in the future. We are also sorry for the several concerns you experienced in your room and the inconvenience this caused. We have shared your comments with the maintenance and housekeeping teams to ensure future guests do not encounter the same issues. We truly value your feedback as it helps us improve our services and accommodations, and we are very grateful for your patience. Thank you for sharing your detailed review, and we hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve. Thank you,AC Family Member
Guest（家庭旅游） 2025-03-01
The hotel was conveniently located for us near the wedding venue. It was comfortable enough but the room lacked any useful storage space. No drawers or real closet to put things away. No surfaces in the bathroom for toiletries. No room service, no kettle to boil water. The AC was hot during the night even though set to 70 degrees The front desk staff were inexperienced and seemed to lack training for guest services. The breakfast offered was not appealing and expensive. The room came with two beach chairs but despite a $25 a day service fee, no umbrella was included and umbrella was an additional $32. The food at the roof deck was take out and expensive for what it was although the roof deck view was lovely Limited pool chaises unless you wanted to pay for a cabana type pool lounges. The Starbucks on the first level was convenient. There is a pungent scent in the lobby that is unappealing. Otherwise it was fine for the price. The beds were comfortable. The floors needed a good cleaning.
Guest（与好友旅游） 2025-03-01
Stayed here with a friend in a double queen room for the first time this past weekend. Pros: overall the hotel staff was extremely kind and welcoming. The hotel is very clean and room was spacious enough. Beach access right across the street is included with your stay and beach area is super clean and away from the business of south beach but close enough of a walk to shops and restaurants. Stocked water everyday is a nice touch as well. Rooftop pool is beautiful with an nice view of the beach! Cons: sadly, no bath robes in the room. The sink splashed a bunch and caused a bit of a mess when washing hands but nothing you can’t handle. I did call down to front desk a few times for general questions and most of the time no one would answer. The walls are quite thin. On one side we could hear someone’s alarm going off early morning and another night our other neighbours who were there for a wedding woke us up at 4am with loud talking, music, and no regard for staying quiet. I tried to call down to front desk but no one answered so it did make 2/4 nights very difficult to sleep
酒店回复：
Dear Guest, We are glad your overall time with us was pleasant and that you enjoyed our ideal location, attentive associates and were able to take advantage of our refreshing pool. However, we apologize for the oversights made while servicing your room and that your sleep was disrupted by noise from our other guests. We are also sorry for the lack of response to your phone calls. We appreciate you bringing this to our attention; your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate teams to ensure a better guest experience going forward. We understand the frustrations you and your friend had and are grateful for your patience. Thank you for choosing to stay at the AC Hotel Miami Beach for your weekend getaway, and we look forward to welcoming you both again so we can provide you with the seamless stay you deserve. Thank you,AC Family Member
Guest（独自旅游） 2025-01-01
Hotel otimo, funcionarios N?O!

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-06-01

Guest（其他） 2025-06-01

Guest（情侣） 2025-05-01

Guest（家庭旅游） 2025-05-01

Guest（家庭旅游） 2025-03-01

Guest（与好友旅游） 2025-03-01

Guest（独自旅游） 2025-01-01

客户评价由实住客人提供的真实点评