客户评价 由实住客人提供的真实点评

酒店回复：

Dear Guest, We are sorry to hear about your concerns regarding the bathroom door and for the lack of satisfactory assistance from our team. We always want our guests to have a comfortable and fulfilling stay, and we regret that this was not your experience. We will address your comments with the maintenance team to ensure such issues are not repeated. We appreciate you bringing this to our attention and are grateful for your patience. Thank you for choosing us, and we hope to welcome you back for the seamless stay you deserve.Thank you,AC Family Member

酒店回复：

Dear Guest, We apologize for the issues you encountered in your accommodations, and we understand how these factors can impact overall comfort. We also regret the disappointment you had with our parking service. Your comments have been shared with the relevant teams, as we are committed to improving our guest satisfaction. Your feedback is important to us, and we are grateful for your patience. That said, we are pleased our courteous associates left a positive impression on you. Thank you for choosing us, and we hope to welcome you back for the seamless stay you deserve. Thank you,AC Family Member

酒店回复：

Dear Guest, Thank you for sharing your experience with us. We are glad to hear that you enjoyed our delicious breakfast. However, we regret any discomfort you experienced in the public rooms due to the temperature. Your specific feedback will help us improve the dining experience for all our guests, and we are grateful for your understanding. Thank you again, and we hope to welcome you back soon.Thank you,AC Family Member

酒店回复：

Dear Guest, We are delighted to hear that you enjoyed your well-kept accommodations with beautiful ocean views and the array of amenties we offer. It is lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. Thank you for being our guest at AC Hotel Miami Beach, and we look forward to welcoming you back soon for another relaxing visit. Thank you,AC Family Member

酒店回复：

Dear Guest, We sincerely apologize for the issues you had with our elevators during your stay and for the inconvenience caused. We understand your frustrations, and we regret that this impacted your time with us. We will address your comments with the maintenance team to avoid such situations going forward. We are grateful for your patience, and we hope you will stay with us again for a more seamless experience in the future.Thank you,AC Family Member

酒店回复：

Dear Gaspar, Thank you for being our guest and for taking the time to share your review. We are glad your overall time with us was pleasant and that you liked our attentive customer service and spotless accommodations. However, we apologize that you felt our property needs updating. We remain committed to a clean and impeccably maintained hotel and have taken notes for future plans. We are grateful for your patience, and we hope you will allow us to welcome you back the next time you are in the area. Thank you,AC Family Member

酒店回复：

Thank you for your feedback, it help us to improve!

酒店回复：

Dear Hector, Thank you for being our guest at the AC Hotel Miami Beach and for recommending us to fellow travelers. While we are glad to see your nice rating, we regret the disappointment you experienced when we could not honor your late checkout request. We do everything possible to fulfill requests; however, it is not always possible, depending on our occupancy. We are sorry for any inconvenience you had and are grateful for your patience. We value your patronage and look forward to seeing you again the next time you are in the area.Thank you,AC Family Member

酒店回复：

Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. We zijn blij te horen dat u heeft genoten van onze gunstige strandtoegang en de vriendelijke en behulpzame service van ons team heeft gewaardeerd. We begrijpen uw bezorgdheid over de parasoltoeslag en zullen uw feedback zeker meenemen bij het beoordelen van onze voorzieningen en prijzen.Het spijt ons oprecht dat uw rust werd verstoord door lawaai van andere gasten. Hoewel we ons best doen om een rustige omgeving voor iedereen te behouden, betreuren we het dat dit uw verblijf heeft be?nvloed. Uw opmerkingen helpen ons te bepalen waar we verbeteringen kunnen aanbrengen en we stellen uw begrip op prijs.We hopen u in de toekomst weer te mogen verwelkomen voor een meer ontspannen en plezierig bezoek.