加蓝里奥住宿加早餐旅馆-住客评论

Guest（Couple） 2026-02-01
you really need to consider the reality of a small, aged, boutique hotel. Charming doesn't count when there is no water in the upper rooms, it takes 3 tries over 2 days to get a working AC and there are multiple winding stairs to many rooms that would make this a nightmare for anyone with mobility issues. Only discount we could get for the inconvenience (thank you to the sympathetic front desk staff) was to cut our 'additional charges' in half. As soon as we booked with ******* we got an email from the hotel directly offering a better room that had just come free, with breakfast for a daily fee paid directly to the hotel. We would not stay here again.
酒店回复：
Thank you for taking the time to share your experience. We truly appreciate your feedback, as it helps us continue improving.First, we sincerely apologize for the inconvenience you experienced during your stay. Regarding the water issue, we would like to clarify that this was due to a temporary city-wide water supply disruption that affected these area of Puerto Vallarta at that time. Unfortunately, this situation was beyond our control. That said, we completely understand how frustrating this must have been, especially in the upper-level rooms, and we regret the impact it had on your stay.We also apologize for the delay in resolving the air conditioning issue. While we are glad our team was able to address it, we understand that requiring multiple attempts is not the experience we aim to provide. Please know that we take maintenance concerns seriously and have reinforced our follow-up procedures to prevent similar situations.As a historic boutique hotel, our property does feature multiple levels and stairways, which are part of its original 1960s architecture and charm. However, we always want our guests to feel comfortable and well-informed, and we are happy to recommend more accessible room options whenever possible.Regarding the room upgrade offer, we offer upgrades to better rooms availables, as well as optional breakfast packages that can be added. Our intention is always to enhance the guest experience, never to create confusion.We truly regret that your stay did not meet your expectations and that you would not choose to return. Nonetheless, we appreciate your comments and the recognition of our front desk team’s efforts to assist you during the inconvenience. We wish you all the best in your future travels.
Guest（Other） 2026-02-01
Check in was amazing, and the room was everything I had hoped for. A nice view from the balcony into a quiet garden. The bed was super comfortable . All the staff were friendly and helpful. I would highly recommend spending time here.
酒店回复：
We always love to hear how amazing was your stay with us, This is your home away from home!
Guest（Other） 2026-02-01
Our rating is 4.5 stars. Beautiful boutique hotel. Authentic Mexican decor and charm. Very clean and pretty quiet. Wonderful staff. Great location. The only reason we didn’t rate a 5 star is the WiFi and cell signal were spotty but still decent. Everything else was wonderful and we would recommend staying. The sister hotel is just as beautiful and the roof top pool is a must with breathtaking views!
酒店回复：
Thank you so much for your 4.5-star review! We truly appreciate you taking the time to share your experience with us.We’re delighted to hear that you enjoyed the authentic Mexican décor, the charm of our boutique hotel, and our central location. It means a lot to know that you found everything very clean, peaceful, and that our staff helped make your stay wonderful — we will be sure to share your kind words with the team.We also appreciate your feedback regarding the WiFi and cell signal. we are continuously working on improvements to provide a stronger and more consistent connection for our guests.We’re so happy you had the chance to enjoy our sister property and the rooftop pool — the views truly are breathtaking!Thank you again for your recommendation. We hope to welcome you back very soon for a 5-star stay next time!Warm regards,
Guest（Couple） 2026-02-01
The staff at Garlands del Rio are outstanding. Martha and Rigo were particularly great and helpful! The rooms are beautiful and embody Mexican culture. The hotel was immaculate and very welcoming.
酒店回复：
Thank you so much for your kind words and for taking the time to share your experience at Garlands del Río. We’re thrilled to hear that you felt so well taken care of by our team—Martha and Rigo will be delighted to receive your special mention.It’s wonderful to know you enjoyed the beauty of our rooms, the Mexican charm throughout the property, and the welcoming atmosphere we strive to create for every guest. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. ??
Guest（Other） 2026-02-01
Pool was disappointing. Cold and weirdly low level of water. Advertised sister property roof-top pool required a 2 drink minimum per person. Overall, hotel was funky, authentic, convenient, and comfortable.
酒店回复：
Dear Edward, thank you for your feedback and for highlighting that you found the hotel funky, authentic, convenient, and comfortable. I’m sorry the pool did not meet your expectations; we’ll investigate the temperature and water level concerns right away. Regarding the sister property’s rooftop pool, we do have a minimum food/drink policy for non-staying guests during peak times . We appreciate your comments and hope you’ll give us another chance; please contact us directly so we can make your next stay better.
Guest（Other） 2026-02-01
The hotel is lovely and charming. The staff are incredible! Super friendly, helpful, and welcoming.
酒店回复：
Thank you so much for your kind words! We’re delighted to hear that you found our hotel lovely and charming, and that our team made you feel welcome. Our staff truly enjoys creating warm and memorable experiences for our guests, and your feedback means a lot to us. We hope to welcome you back again very soon!
Guest（Family） 2026-01-01
The staff were great . Our Suite came with breakfast every day and within minutes of sitting down outside they were bringing us fresh fruit, orange juice and coffee, then fresh to order breakfast. The location was great for walking and trying out new restaurants each night. The market was right across the bridge and made for a great early morning walk/run up the stairs and around. (Hope you like stairs as there are lots of levels to the hotel) Only downside was the bars and street noise if you were trying to have a daytime nap (bars usually shut down music at 11pm as they are located in the residential area) there is no soundproofing Our suite the Marrakesh was beautiful with a large very comfortable king bed and fantastic a/c that kept you cool after a long day. We stayed for two weeks the only reason we didn’t give it a better rating was that the hotel needed some care. We pointed out the burnt out lights and squeaky door in our Suite (taken care of right away) Around the quiet pool one of the day beds was broken (told front staff) and you could tell that the self service bar wasn’t really used as the drinking classes were covered in dust. Garlands has two other hotels that you can check out for a fee (both have roof top patios and pools) one is located up the street lovey valley view and quiet location. The other is under construction (lots of noise and dust) but a nice view on the ocean if you don’t mind paying $10 US for an ice cream or $16 us for aperol spritz
酒店回复：
Thank you very much for taking the time to share such detailed and thoughtful feedback about your family stay with us. We truly appreciate your kind words about our staff, as their warmth and dedication are something we value deeply.That said, we are genuinely sorry to learn that several aspects of your stay did not meet your expectations, especially considering the importance of comfort when traveling with family. Your comments are taken very seriously, and we appreciate the opportunity to address them.Regarding the odor in the bathroom, we sincerely apologize for the discomfort this caused. This is certainly not the experience we want for our guests, and we have shared your observations with our maintenance team to further inspect and address any potential plumbing or ventilation issues.We also regret the lapse in housekeeping service you experienced. Daily cleaning is indeed part of our standard service unless a “Do Not Disturb” sign is displayed, and we understand how disappointing it must have been to return to an unserviced room. This has been discussed internally to ensure better consistency and communication moving forward.Concerning in-room amenities, we understand your expectations regarding a kettle, coffee, and tea. As a boutique property, we currently offer these items in our shared guest kitchen; however, your feedback about cleanliness and availability has been noted and will be reviewed to improve this experience.We apologize as well for the condition of the curtains and the difficulty in using them. Cleanliness and functionality are essential to guest comfort, and your comments have been forwarded to our housekeeping and maintenance teams for corrective action.With respect to the Wi-Fi connection, while we’re glad the speed met your needs when connected, we regret the instability you experienced. We are continuously working with our provider to improve reliability throughout the property, especially in guest rooms.We truly appreciate your understanding that our hotel is a historic property, and we are grateful for your constructive suggestions. Feedback like yours helps us prioritize improvements and better align the guest experience with the standards our guests expect.Thank you again for sharing your experience in such a considerate manner. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable and seamless stay.
Guest（Family） 2026-01-01
I stayed at this hotel in Puerto Vallarta with my wife and my parents-in-law for a family vacation. While we truly appreciated the kindness and friendliness of the staff, we were unfortunately disappointed with several aspects of the hotel’s maintenance and basic services, especially considering its 4-star rating. First, the bathroom was located right next to the bed, and there was a persistent unpleasant odor, possibly from a plumbing or water backflow issue. The smell was strong enough to disturb our sleep throughout our stay. This is not something we expected from a hotel of this category. Second, we were informed that room cleaning service would be provided daily unless we hang the “do not disturb” tessel on the doorknob. On our second day, my parents did not hang the tessel, expecting the room to be cleaned while we were out for sightseeing. However, when we returned, the room had not been serviced at all—no cleaning, no fresh towels, and no bed made. This was surprising and disappointing, as daily housekeeping is a very basic expectation. Third, there was no electric kettle, coffee, or tea provided in the room. Guests are instead asked to use a shared guest kitchen, where a communal electric kettle is available. Unfortunately, the kettle did not appear to be cleaned regularly, and there was leftover water inside. No coffee or tea bags were provided either. These are small but important amenities that many guests expect at a 4-star hotel. Fourth, the curtains in our room
酒店回复：
Thank you very much for taking the time to share such detailed and thoughtful feedback about your family stay with us. We truly appreciate your kind words about our staff, as their warmth and dedication are something we value deeply.That said, we are genuinely sorry to learn that several aspects of your stay did not meet your expectations, especially considering the importance of comfort when traveling with family. Your comments are taken very seriously, and we appreciate the opportunity to address them.Regarding the odor in the bathroom, we sincerely apologize for the discomfort this caused. This is certainly not the experience we want for our guests, and we have shared your observations with our maintenance team to further inspect and address any potential plumbing or ventilation issues.We also regret the lapse in housekeeping service you experienced. Daily cleaning is indeed part of our standard service unless a “Do Not Disturb” sign is displayed, and we understand how disappointing it must have been to return to an unserviced room. This has been discussed internally to ensure better consistency and communication moving forward.Concerning in-room amenities, we understand your expectations regarding a kettle, coffee, and tea. As a boutique property, we currently offer these items in our shared guest kitchen; however, your feedback about cleanliness and availability has been noted and will be reviewed to improve this experience.We apologize as well for the condition of the curtains and the difficulty in using them. Cleanliness and functionality are essential to guest comfort, and your comments have been forwarded to our housekeeping and maintenance teams for corrective action.With respect to the Wi-Fi connection, while we’re glad the speed met your needs when connected, we regret the instability you experienced. We are continuously working with our provider to improve reliability throughout the property, especially in guest rooms.We truly appreciate your understanding that our hotel is a historic property, and we are grateful for your constructive suggestions. Feedback like yours helps us prioritize improvements and better align the guest experience with the standards our guests expect.Thank you again for sharing your experience in such a considerate manner. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable and seamless stay.
Guest（Other） 2026-01-01
Friendly staff. Convenient location in Zona Romantica. Enjoyed the character of buildings, decor and access to sister properties (roof top pool & beachside rests). Martha was extremely kind & helpful, as were all front desk staff. Unexpected bonus was access to a shared guest kitchen and dining area. Enjoyed cool breeze and shaded side River front room. Peaceful. Despite being in the heart of fun celebrations!!! ?????
酒店回复：
Thank you so much for sharing your wonderful review and for rating us! We’re truly happy to know you enjoyed our friendly staff, convenient location in the Zona Romántica, and the unique character of our buildings and décor. It’s especially lovely to hear that you appreciated the access to our sister properties, the shared guest kitchen, and the peaceful in the river —even while being right in the heart of the celebrations!Your kind words about the front desk team mean a lot to us; we’ll be sure to share your feedback with them. We’re delighted that you found the atmosphere relaxing, with cool breezes and a serene setting.Thank you again for choosing us. We hope to welcome you back very soon for another memorable stay! ???
Guest（Other） 2026-01-01
Lots of warm character, quiet location but walkable to activity, good atmosphere along river.
酒店回复：
Thank you Josh for an amazing review, we are looking forward to welcoming you back

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

客户评价由实住客人提供的真实点评