客户评价 由实住客人提供的真实点评

酒店回复：

Dear Michelle,Thank you very much for your kind comments. We are delighted to know that you found the hotel stylish and clean, enjoyed our gorgeous breakfast, and appreciated our great location.We are pleased that our daytime reception team made a positive impression. At the same time, we are sorry to read that your experience with the night reception staff was not as helpful as expected. Please be assured that your feedback will be shared with the team, as consistent, friendly and attentive service at all times of the day is extremely important to us.We truly appreciate your balanced review and hope to have the pleasure of welcoming you back again in the future.Kind regards,

酒店回复：

Gentile Alessia,Grazie mille per la sua gentile recensione e per aver condiviso la sua esperienza con noi.Siamo lieti di sapere che ha apprezzato la cordialità del nostro personale, la pulizia delle camere, la nostra area piscina e la nostra eccellente posizione. è inoltre meraviglioso leggere commenti così positivi sui nostri ristoranti à la carte: siamo molto lieti che le abbiano fatto un'ottima impressione.Comprendiamo la sua osservazione sul buffet e sulla sua adattabilità ai gusti italiani, e apprezziamo molto il suo feedback sincero, che ci aiuta a continuare a migliorare e adattare la nostra offerta ai nostri ospiti internazionali.Siamo particolarmente lieti di sapere che ha trascorso una splendida vacanza e che sta già programmando di tornare l'anno prossimo. Non vediamo l'ora di darle nuovamente il benvenuto.Cordiali saluti,

酒店回复：

Dear Emma,Thank you for bringing this to our attention. We have discussed your comment with the responsible Food & Beverage teams, and we are not aware of any situation matching the description provided. Our staff consistently strives to maintain a friendly and courteous atmosphere for all guests.We are sorry if you experienced any inconvenience regarding the availability of certain drinks or food items, and your comments have been shared internally for review.Please, accept our deepest apologies for any inconveniences.Kind regards,

酒店回复：

Dear Gabriela,Thank you very much for your wonderful review and high rating. We are delighted to hear that you enjoyed our beautiful hotel.Your kind words about Abelardo truly mean a lot. He is indeed a valued member of our team, and we are thrilled to know that his warmth and enthusiasm enhanced your stay. We will be sure to share your compliments with him — it will make his day.We look forward to welcoming you back on your next visit to Tenerife.Kind regards,

酒店回复：

Dear John,Thank you for taking the time to share your feedback. We’re glad to know you appreciated our staff and the hotel itself. We’re sorry, however, that the dining experience did not meet your expectations — your comments about the food’s temperature and variety have been noted and will be carefully reviewed by our team.We hope to have the opportunity to welcome you back and offer you an improved experience on your next visit to Tenerife.Kind regards,

酒店回复：

Sehr geehrte Irene,Vielen Dank für Ihre wunderbare Bewertung und Ihre Treue — es freut uns sehr, dass Sie bereits zum fünfzehnten Mal bei uns waren! Wir sind begeistert, dass Ihnen das Essen erneut hervorragend geschmeckt hat und Sie mit der Sauberkeit, der Lage und dem freundlichen Personal zufrieden waren.Wir würden uns freuen, Sie bald wieder auf Teneriffa begrü?en zu dürfen.Mit freundlichen Grü?en,

酒店回复：

Dear Vincenzo,La ringraziamo sinceramente per la sua splendida recensione e per la fiducia che continua ad accordarci da tanti anni. Siamo davvero felici di sapere che trova sempre la camera perfetta, apprezza la pulizia delle aree comuni, la disponibilità del nostro personale e la posizione strategica della struttura.Ci farà molto piacere accoglierla nuovamente durante la sua prossima visita a Tenerife.Cordiali saluti,

酒店回复：

Dear Emmanuel,Thank you for sharing your feedback. We’re pleased to hear that you appreciated the friendliness of our welcome staff and the surrounding area. However, we’re sorry that your room assignment and other aspects of your stay did not meet your expectations. Your comments about the room type, view, and breakfast organization have been noted and will be reviewed with our team to improve our guests’ experience.We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations on your next visit to Tenerife.Kind regards,

酒店回复：

iebe Gabriele,Vielen Dank für Ihre positive Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt im Hotel Mediterranean Palace genossen haben.Wir danken Ihnen auch für Ihre Verbesserungsvorschl?ge.Wir hoffen, Sie bald wieder bei uns begrü?en zu dürfen.Mit freundlichen Grü?en

酒店回复：

Dear Guest,Thank you for sharing with us your impressions about your recent stay. We are sorry to read so many negatives.There's an important safety reason for prohibiting the use of inflatables in the pool: to allow full visibility for the lifeguard. A child could be drowning behind or beneath them. The rules must be the same for everyone, which is why the use of balls and lilos in the pool is not allowed.We are sorry to hear that noise from other guests has negatively impacted your stay. Please, accept our deepest apologies for any inconveniences.Kind regards,