善提卡酒店-塞尔蓬城市-住客评论

Guest（Couple） 2026-02-01
I met with Deny ( supervisor house keeping ), he was so helpful & very nice person. Thank you so much. Will be coming again.
酒店回复：
Dear Mr Anonymous User ,Warmest greetings from Hotel Santika BSD City - Serpong.Thank you for your rating about our Hotel. We look forward to be able to welcoming you again here at Santika Hotel BSD City.Best Regards,Fay HajriGeneral Manager
Guest（Couple） 2025-12-01
The room was cramped and the sheets were not clean
酒店回复：
Kepada Yth. Bapak Kerry Washington ,Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Bapak pada Online review selama menginap di Hotel kami.Kami meminta maaf atas ketidaknyamanan yang Bapak alami saat menginap di hotel kami, tentunya komentar dari Bapak akan menjadi motivasi yang positif bagi kami untuk selalu memberikan pelayanan terbaik. Kami akan terus meningkatkan kualitas pelayanan kami baik dari segi fasilitas, keramahan staff, hidangan makanan untuk seluruh pengunjung Hotel Santika BSD City.Kami nantikan kembali kedatangan Bapak dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari dan memastikan saat Bapak kembali mengunjungi hotel kami, akan mendapatkan pengalaman yang berkesan. Hormat kami,Fay HajriGeneral Manager
Guest（Family） 2025-10-01
Had a very enjoyable experience during these 3 days
酒店回复：
Dear Our Valued Guest,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager
Guest（Solo traveler） 2025-10-01
Service was ok. Food was ok. Cleanliness horrible at 315. White towel was brown in color. Toilet was not cleaned properly. The door lock was faulty.
酒店回复：
Dear Mr/Mrs,Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City.Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager
Guest（Business traveler） 2025-09-01
Convenient and easy access to my business meetings
酒店回复：
Dear Mr. John CG Lee ,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in Online review from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager
Guest（商务旅客） 2025-09-01
Sarapan beragam macamnya, kamar bersih, nyaman, dan strategis
酒店回复：
Kepada Yth. Bapak / Ibu,Salam hangat dari Hotel Santika BSD City – Serpong.Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman bapak/Ibu yang berkesan pada Online review selama menginap di Hotel kami.Kami senang mendengar bahwa bapak/Ibu mendapatkan pengalaman yang baik selama menginap di hotel kami, tentunya komentar dari bapak/bu akan menjadi motivasi yang positif bagi kami untuk selalu memberikan pelayanan terbaik. Kami akan terus mempertahankan dan meningkatkan kualitas pelayanan kami baik dari segi fasilitas, keramahan staff, hidangan makanan untuk seluruh pengunjung Hotel Santika BSD City.Kami nantikan kembali kedatangan bapak/Ibu dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Kami akan memastikan saat kembali mengunjungi hotel kami akan mendapatkan pengalaman yang berkesan.Hormat kami,Fay HajriGeneral Manager
Guest（Solo traveler） 2025-08-01
The hotel needs to improve the breakfast, the rest was decent...
酒店回复：
Dear Mr/Mrs Recep,Warmest greetings from Hotel Santika BSD City - Serpong.Thanks for your rating. We do apologize for any inconvenience during your stay. We look forward to be able to welcoming you again here at Santika Hotel BSD City.Your comment will be a motivation for us to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food quality for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager
Guest（情侣） 2025-08-01
On the whole, it was all right — just ok. Staff were cordial — in quite standard.
酒店回复：
Dear Mr. Lucky,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager
Guest（Couple） 2025-07-01
The surroundings of the hotel and the staff are very friendly and responsive ??
酒店回复：
Dear Mr. Imran,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us in C.Trip from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager
Guest（家庭旅游） 2025-06-01
It was such a fun experience, the hotel located near supermarket and mall.
酒店回复：
Dear Our Valued Guest,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us in C.Trip from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Fay HajriGeneral Manager

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-02-01

Guest（Couple） 2025-12-01

Guest（Family） 2025-10-01

Guest（Solo traveler） 2025-10-01

Guest（Business traveler） 2025-09-01

Guest（商务旅客） 2025-09-01

Guest（Solo traveler） 2025-08-01

Guest（情侣） 2025-08-01

Guest（Couple） 2025-07-01

Guest（家庭旅游） 2025-06-01

客户评价由实住客人提供的真实点评