盖特威假日酒店&度假村-住客评论

Guest（Other） 2026-01-01
It was a nice, comfortable stay, but it’s worth noting that despite the listing saying otherwise, they DON’T have a hot tub. This was disappointing for us as we were specifically looking for a place with a hot tub. If that doesn’t matter to you, it’s a very comfortable place to stay. The beds are comfy, room was clean, the staff is friendly, and they have a nice indoor pool. It’s also just a short (10 - 12 min) drive to Busch Gardens.
酒店回复：
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely,
Guest（Other） 2026-01-01
There is no longer a hot tub..very disappointing..the breakfeast buffet for 14.95 wasnt worth it at all....bartenders are amazing..front desk was nice...
酒店回复：
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area. Respectfully,
Guest（Family） 2026-01-01
Overall our stay was good. The room was clean and the staff was helpful. The rooms are in need of a overhaul though. The carpet is very old and dingy. The couch and chair are very old and brown which doesn't give the appearance of cleanliness. The shower head is probably more than 10 years old and doesn't adjust. Also the water pressure was very weak. I give high ratings to the staff but the owner needs to update the rooms
酒店回复：
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully,
Guest（Other） 2026-01-01
Wonder service, Very welcoming and informative, room so large and comfortable bedding, we have 5 people travel and every one is very pleasant and happy with accommodations !special thank you to The staff of Hotel!
酒店回复：
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely,
Guest（Other） 2026-01-01
Elevator was dirty - stainless still areas associated with elevator were dirty inside and outside of elevator door. Also, restaurant silverware was not very clean.
酒店回复：
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully,
Guest（Other） 2026-01-01
Room still had confetti on rhe floor and decorations taped to the walls from a previous celebration. Eooms are atrating ro.show qear and tear.
酒店回复：
Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see you again soon! Sincerely,
Guest（Other） 2026-01-01
Room was clean. The heat did make a rattling noise when it turned on. Room next to staff room. To much noise.
酒店回复：
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. Respectfully,
Guest（其他） 2026-01-01
The staff was helpful and professional, the entire place was spotless and the rooms were spacious. The bed was very comfortable. Excellent value for the price.
酒店回复：
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely,
Guest（情侣） 2026-01-01
Room clean and comfortable, staff accommodating except for one experience. I bought breakfast for 3 mornings which we did not use but we stayed an extra night due to a winter storm and tried to use the coupons the next morning and was told they expired. So only buy what you will use!
酒店回复：
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon! Sincerely,
Guest（其他） 2025-07-01
Holiday in. Suite Nice hotel. Beautiful entryway. Pull out couch wasn’t cleaned and only had 3 towels for our suite. Other than that it was nice.
酒店回复：
Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, Holiday Inn & Suites Gateway

盖特威假日酒店&度假村

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（情侣） 2026-01-01

Guest（其他） 2025-07-01

客户评价由实住客人提供的真实点评