客户评价
由实住客人提供的真实点评
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Our stay at Abalina Cottages was disappointing. While the cottage appears stylish and premium online, it was tired, basic, and lacked the attention to detail you’d expect at this price point…especially when things don’t work. We encountered several issues: ? The internet modem wasn’t working and had to be replaced later the next day. Once your data allocation is up, that’s it… poor given its 2025. ? The underfloor heating in the main bathroom didn’t work – the host blamed previous guests. ? There were no firelighters or matches provided to light the fireplace - we were directed to the next door cottage to get some matches. One nights worth of kindling. ? The laundry detergent bottle was empty. ? The soundbar wouldn’t connect, which was again blamed on previous guests. ? One day we returned to find the kitchen sink full of ants…no idea how they got there as we didn’t cook…a heads up would have been nice. To make matters worse, the third bedroom was locked off, despite us booking a three-bedroom cottage. When we raised this, the response was: “Our cottage rates are based on one couple and then you choose extra guests and extra bedrooms. The rate advertised is not for an entire cottage. This is clear on our website.” This was not made clear during booking or online and felt misleading. If you advertise a three-bedroom cottage and a guest books it, locking off a room without clear warning is unacceptable…they assume everyone is a couple. When we raised the other issues, the host’s response was that we should have contacted them during the stay — we did at the start but as there were numerous continuing issues that would’ve meant “endlessly being on my phone complaining,” which is exactly what we were trying to avoid on a short break and we chose to discuss these on our return to avoid a stressful break. Overall, this property did not live up to expectations, and the dismissive response from the host made the experience even more frustrating. We wouldn’t return and cannot recommend it.
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Great spacious property. Close to mountain bike paths and Mystic mountain. Only negative was cleanliness of kitchen utensils and plates.
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We booked Cobden cottage 11 months ago. The cottage is in a great location and is a short walk to the centre of Bright's township. This was a family get away (3 adults) and we had a great time. The poor rating is due to the attitude of the host. We had to call the host the day before departure to find out how to access the property. On arrival there were ants in the main bathroom, on the floor, bath and toilet roll. We had to throw the toilet roll out. We didn't mind as the host had left us with half used rolls of toilet paper from the previous guest in each bathroom. I have never come across this in all the places I have stayed (both overseas and interstate). There was no supply of milk in the fridge, strawberry and marmalade jam, honey or vegemite as mentioned on the Abalina website. There was no washing basket, pegs or clothes rack. There was a clothesline outside, so we were sure that we just couldn't locate the pegs. We made a call to the host, as stated on the information sheet, she did say to call her if we had any queries. All she said was 'no pegs' and also said there was a clothes rack in the cupboard. We couldn't locate the clothes rack, so we tried calling the host again a few times. She chose to ignore our calls. We didn't want to use the clothes dryer as the sun was out and it was perfect for drying clothes. More ants were found on the living room floor and on the coffee table. Again, more ants were found in the second bedroom on the single bed. Blinds are dusty in living areas and bathrooms. Outdated condiments in the fridge. I don't believe this cottage is professionally cleaned. Tiny amount of laundry detergent provided. Live wire exposed on cords of both lamps in the front bedroom.
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We booked Abalina 1-on-Cherry through Airbnb for 21-25 July, as we weren't able to find something on Mt Hotham for our snowboarding trip, and I'm glad we did! Beautifully modern, immaculately clean and well-equipped accommodation within reasonable walking distance to the town centre. Comfortable beds with a selection of pillows to choose from, a nice spread of tea and coffee (including a plunger!) and basic cooking needs, an ample amount toiletries and cleaning supplies to use during your stay, electric blankets on the beds and one for your lap, and plenty of wood for the fireplace! Extra special shout out to Bernadette and Cameron, who made their way over to the house while they were out, because silly me locked both the house and car keys inside, just as we were ready to check out ?? Would definitely love to come back next time we're in Bright!
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艾伯里纳奢华公寓地址：
3 Rotary drive, 3741 布莱特, 维多利亚, 澳洲
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