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Dear Sheena,Thank you for your detailed review. We’re delighted to hear that you enjoyed our central downtown location, the spacious apartment, and that the kitchen, bathroom, and laundry facilities met your needs. It’s also great to know that our team was responsive when you needed assistance.We appreciate your feedback regarding parking, the iron, and the bathroom fan. We understand how these issues may have impacted your stay and will review ways to improve guest experience in these areas. Your insights are invaluable in helping us enhance future stays.We’re glad overall you would consider staying with us again, and we look forward to welcoming you back.
Dear Jorundur,Thank you for your feedback. We’re glad to hear you appreciated the studio’s equipment and central location. We're very sorry to learn that the cleanliness and condition of the apartment did not meet expectations—this is not the standard we aim to maintain. Your comments regarding the flooring, Wi-Fi, and missing amenities like a coffee table have been noted and will be reviewed by our team. Thank you again for bringing these matters to our attention. We hope to welcome you back under better circumstances!
Dear Anders,Thank you so much for your recommendation and detailed review! We're glad you enjoyed the great location and found the space comfortable for your family. We appreciate your note about the front door glass—midnight sun definitely brings its own challenges! Eye masks are a great tip for future guests. We hope to welcome you and your family back anytime!
Dear Arnoud,Thank you for your detailed review! We’re delighted to hear that you enjoyed the cleanliness, location, and amenities of the apartment. We're sorry about the lingering smell in the fridge—this will be looked into to prevent it from happening again. We’re also glad to know that the warm indoor temperatures were a plus after your travels! We appreciate your feedback and hope to host you again in the future!
Dear Marie,Thank you for your feedback! We are truly sorry that you did not receive the information on time. We do provide them 1 day prior to arrival and we are sorry to have failed to do so in your case. We will be reviewing our policies to ensure that this does not happen again and we look forward to hosting you soon again for another, better experience.