Montcalm Mayfair, Autograph Collection-住客評論

Guest（Other） 2026-02-01
We had the most wonderful time at the Montcalm. What stood out most was all the staff’s attentiveness. Everyone was always polite, genuinely considerate, and quietly tuned in to guests’ needs. From the lovely AM breakfast, Laura was most kind and cheerful in welcoming us, and we dined in at Lily several nights since the food was so good (esp. the tuna pizza, devil shrimp, miso cod) with Omkar and Christina being so attentive and professional. Goran, at concierge is truly the "best in London" and sought out an esoteric inquiry about an interior design question we had! We loved this location too. When you drive up, it is situated on a "crescent" and the entrance is so elegant. The doormen are exceptional in greeting you - one with the best eyeglasses (forgot his name) is so attentive and then Fabio is great at offering directions and advice. Nearby, you have Oxford Street (near Marble Arch) which you can ramble down to Bond St if you want buzzy shopping, but all the little shops and restaurants within a 4 block radius are just as appealing with a curated flair. Overall, it was an elevated experience. Loved it.
Guest（Other） 2026-02-01
I’ve been to my fair share of hotels, but this one tops them all! The service was impeccable and all staff were only too willing to help and go the extra mile! We ordered kosher food and they made sure to accommodate accordingly without let or hindrance! Laura from the restaurant was a real gem (as all of the staff). Additionally, Luis - head of the Food and Beverage department was always readily available and willing to accommodate! We can confidently say we found our new home away from home when in London!
Guest（其他） 2026-01-01
Ну да , есть небольшие моменты , номера мини прям , есть пара странных персонажей из персонала . Небольшие моменты с техникой .( глюки ) , уборка в номерах так себе . Однако : Хоть номера и маленькие они уютные и новые , свежая мебель , ванные и вообще все в номере современное . 90% персонала ведут себя как и должны в приличном отеле . Уборка в номерах не сказать что грязно - просто на скорою руку как то . Но фишка этого отеля - он прям новый ! Все свежее , современное лобби , отличная цена / качество ! В этом городе можно заплатить за отель в два раза больше , и получить стертый до дыр и с запахом номер . Важный совет : Montagu Suite ,или выше это будет нормальный по размеру номер , как обычный в хорошем отеле ( около 50м2 ) . Все остальные номера практически одинаковые по размеру !
Guest（Couple） 2025-11-01
We are preparing to leave now and absolutely hating that we must go. Thanks to Fabio and the crew of Montcalm for making our trip the absolute best ever.
酒店回復：
Dear GoldnJustus1, Thank you so much for your kind words. We are thrilled to hear you had such a wonderful stay and that our team helped make it memorable. It was a pleasure having you with us, and we are already looking forward to welcoming you back again soon! Warmest regards, Kelly Vo Guest Experience Manager
Guest（獨自旅游） 2025-10-01
Excellent customer service, Rooms a bit tight tho.
Guest（Business traveler） 2025-09-01
Montcalm Mayfair is lovely! I highly recommend staying here. It felt conveniently located in central London, easy to get around and safe! The property is beautiful, the rooms clean and modern. Everything felt brand new. I went to the restaurant for breakfast a few times and it was fantastic. The staff are friendly and welcoming. Michael at the front truly went above and beyond welcoming me and helping with luggage. I wish I took more pictures, but here’s breakfast one morning and the cute bar!
酒店回復：
Dear carasK5629VT. Thank you so much for taking the time to write about your stay at Montcalm Mayfair. It is truly wonderful to hear about your wonderful experience in our beautiful room and restaurant. Our staff strives for excellence in providing an inclusive stay, and we are delighted that we were able to put a smile on your face. On behalf of the Montcalm Mayfair team, I look forward to welcoming you back soon. Sincerely yours, Kelly Vo Guest Experience Manager
Guest（商務旅客） 2025-09-01
Best location in London. Lovely staff. Amazing food. The room is huge and the interior design is great. Very comfortable bed. The amenities are exceptional : Dyson hairdryer and GHD hair straightener. I definitely recommend
酒店回復：
Dear evagX6529TW, It was wonderful to have you staying with us. Thank you so much for taking the time to sharing such positive feedback. We are pleased to know that you have find comfort in our location and facilities, as well as the people of Montcalm! On behalf of the team, I really hope that we will have the opportunity to welcome you back soon. Warmest regards, Kelly Vo Guest Experience Manager
Guest（家庭旅游） 2025-09-01
We had an amazing experience at this hotel restaurant. The service was excellent, the staff were very professional and polite, and they paid great attention to our preferences. The breakfast was absolutely delicious, with a wide variety and fresh flavors. Everything was served with care and made us feel home . Highly recommended!
酒店回復：
Dear ibazt, Thank you so much for your wonderful feedback! We’re delighted to hear that you had an amazing experience at our hotel restaurant. Our team takes great pride in providing professional and attentive service, and it’s fantastic to know that their care and attention to your preferences made you feel right at home. We’re also thrilled that you enjoyed the breakfast selection and fresh flavors! Your high recommendation means a lot to us, and we look forward to welcoming you back for another memorable meal soon. Kind regards, Kelly Vo Guest Experience Manager
Guest（商務旅客） 2025-07-01
Comfortable
Guest（情侶） 2025-07-01
服務非常好

Montcalm Mayfair, Autograph Collection

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（其他） 2026-01-01

Guest（Couple） 2025-11-01

Guest（獨自旅游） 2025-10-01

Guest（Business traveler） 2025-09-01

Guest（商務旅客） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（商務旅客） 2025-07-01

Guest（情侶） 2025-07-01

客戶評價由實住客人提供的真實點評