皇后花园栖居酒店-Design Hotels旗下-住客评论

Guest（家庭旅游） 2024-07-01
非常漂亮的酒店，开在这里之后，心里不禁哇一声，地理位置优越，内部十分优雅。地理位置优越，区域很安全。清晨走出去吃早点去地铁哪个景点地址都不远。一层区域十分方便。十分推荐完美的住宿体验
酒店回复：
Thank you for your wonderful review! We’re delighted that you were impressed by our hotel’s beauty, elegant interior, and convenient location. It’s great to hear that you found the area safe and enjoyed the proximity to local attractions and dining options. We’re thrilled that you had a perfect stay and appreciate your high recommendation. We hope to welcome you back soon!
Guest（家庭旅游） 2024-06-01
有这个预算可以选更好的，酒店位置是挺好的。本着第一次的好印象，这次带妈妈旅行没有犹豫就直接预订了。结果让人很失望。本身房子是老房子翻新改造，噪音问题是个问题。楼上的説话声会听见。住3楼，4楼洗澡的时候3楼水管会有声音。酒店的衞生也是个问题，换了三个有咖啡机的房间，咖啡机都有不同程度的发霉，反映了也没有跟进处理。提前了三个月预订，但最后却没有沟通好房间，因为房间天花板噪音问题沟通的时候，当晚黑人值班经理还对我问出了，what are you going to do if we don’t have twin room? 发生问题解决问题提出解决方案难道不是酒店的责任？最后我提出降级为单人房。但是也没有阻止我在3天内换了5个房间的事实。还有关于房间按金的问题，大家要记得跟酒店确认按金退回进度。 PS 第一次入住完后我还写了小红书大力推荐的，第二次入住完也写了小红书，但是是吐槽。我再也不会住这个酒店了。
酒店回复：
Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet the high standards that we strive to provide, especially after your positive first experience.We sincerely apologize for the noise issues and the cleanliness problems you encountered, including the coffee machine situation. This is certainly not the level of service we aim to offer, and we are taking your comments seriously to ensure these issues are addressed and rectified.We also apologize for any inconvenience caused by the communication breakdown regarding your room. Our goal is always to provide solutions that ensure our guests' comfort, and we're sorry to hear that this wasn't the case during your stay. We will be conducting further training with our team to prevent similar situations in the future.Regarding the deposit, we appreciate your advice and will work on improving our process to ensure that refunds are handled more efficiently.We understand your disappointment and appreciate your feedback. While we regret that this experience has led to your decision not to return, we hope you might reconsider in the future, giving us another opportunity to provide you with the stay you originally enjoyed.Thank you once again for your honest review.
Guest（Traveling with friends） 2024-05-01
Really accommodating and friendly staff, great central location, quiet clean rooms. Really good value for money and we’ll be heading back next time we’re in London.
酒店回复：
Thank you for leaving such positive feedback! We are overjoyed to hear that you found the staff to be friendly and enjoyed the plant based culinary experience of Yeo town. We would be delighted to be able to welcome you back at Inhabit for your next visit to London!
Guest（Traveling with friends） 2024-05-01
Overall, the hotel is lovely and pleasant to stay. However, the twin bed near the bathroom is sunken for some reasons. As we returned to London on 29 May and stayed at different room and we had the sunken bed again.
酒店回复：
Greetings from Inhabit Queens Gardens,Thank you for taking the time to share your feedback with us! We are delighted to hear that your overall experience was enjoyable. This is very important to us get to know the details of your experience and pass it over to the relevant department. We hope to have you back soon and let you experience a fully positive stay. Warm regards, The Inhabit Team
Guest（Traveling with friends） 2024-04-01
First time traveling to London with friends and I booked a room at the Inhabit Queen's Gardens. The location was perfect...about 4 blocks from Paddington Station, which made it very easy to get to. Upon arrival the hotel upgraded my room without me even asking! They put me in a larger room that was super clean...I'm a stickler for things like that. The room had everything I needed. I especially liked their "spa" touches from the robes, to the soaps, to the shampoo & conditioner. Each day when they turned down my bed...they left a diffuser on with the scent called "clean." I loved walking into my room to the fresh scent. The hotel is also vegan. So, no meats at their café. But, I didn't mind at all since the food was healthy, clean and delicious. Note: this is a cashless hotel. So, even if you order a cappuccino you have to give them your charge card. Didn't bother me at all, but others might want to use cash at times. The staff are wonderful. Super friendly and always around to offer you help. Our first night there they pointed us to a wonderful pub literally across the street called the Cleveland Arms. We ended up going there 4 times during our trip! While I did not use their spa services, I would highly recommended this hotel and if I ever return to London, which I hope to do, I will stay here again :)
酒店回复：
Dear Cheryl,Thank you for taking the time to leave such a positive review. The team and I are so happy to hear that you enjoyed your stay with us at Inhabit! We greatly appreciate your detailed feedback and we are pleased to hear that you enjoyed the facilities and amenities we have to offer. As a team, we strive to exceed our guest’s expectations and a review such as yours is so rewarding when the team's efforts are noticed by our guests, I will personally share your compliments to the entire team. Once again, thank you for sharing such kind comments, I do hope we have the pleasure of welcoming you back to London and Inhabit hotel in the near future.Warmest Regards,The Inhabit Team
Guest（Couple） 2024-02-01
Honestly just the best stay! We were only there for 2 days and although the room was relatively compact, it had everything we needed and even more in some cases! As someone who is vegan, I often find it a little more difficult staying away when it comes to breakfast options of even something as simply as non dairy milk for my tea/coffee in the room but Inhabit HAD it! I love the whole ethos of this place and the food for breakfast was immaculate with really lovely staff who have suggestions on the best menu items! There was a diffuser in the room which was wonderful, it was very quiet and pitch black at night which was wonderful for sleeping. We also had a smart tv which was really nice to be able to connect to in our down time. We used the sauna on one of the days we stopped over too and that was incredible - left feeling like a new person :) Very easy to get to as well with Lancaster Gate and Paddington tube stations nearby - definitely would stay again! X
酒店回复：
Dear Frain,Thank you for taking the time to share your feedback with us! We are thrilled that you enjoyed your visit, and we really appreciate that you chose Inhabit Queen's Gardens.We look forward to welcoming you back soon, and we are thrilled you had an enjoyable stay with us.Kind Regards,The Inhabit Team.
Guest（Couple） 2024-02-01
Within a 10-min walk to Paddington Station, Inhabit Queen’s Gardens is a classy yet cozy hotel to stay. In the first night our room was arranged in the basement that it was bit smelly from the drainage. We requested to change room to other floors and was accommodated on the first floor for stay of the following two nights. Room was spacious and very clean. Shower was hot and bed was comfortable. Unlimited supply of water, tea and coffee at the water station in each floor which was a big plus for me. Very pleasant stay with friendly and helpful front desk staff.
酒店回复：
Thank you ever so much for staying at Inhabit Queen's Gardens. I greatly appreciate the time you took to leave a review, and we are pleased to hear that you enjoyed the facilities and amenities we have to offer. The team care deeply about our guests’ experiences, so it means a lot that you had a memorable stay at our hotel.Once again, thank you for sharing such kind comments, I do hope we have the pleasure of welcoming you back to the hotel very soon.
Guest（Couple） 2024-01-01
Very clean and close to Paddington station, less than 10 min walk. Staff was very friendly. Will come back again.
酒店回复：
I am ever so glad to know that you and your family had a wonderful stay at Inhabit Hotel during your trip to London.The guest experience and customer service are our highest priority, and it pleases me hugely to read your comments regarding the staff. I am very grateful for your constructive comments regarding the size of room. I will share your wonderful feedback with the entire team.I do hope that you will consider staying with us again on future trips to London and look forward to welcoming you back soon.

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2024-07-01

Guest（家庭旅游） 2024-06-01

Guest（Traveling with friends） 2024-05-01

Guest（Traveling with friends） 2024-05-01

Guest（Traveling with friends） 2024-04-01

Guest（Couple） 2024-02-01

Guest（Couple） 2024-02-01

Guest（Couple） 2024-01-01

客户评价由实住客人提供的真实点评