客户评价 由实住客人提供的真实点评

酒店回复：

Dear guest!Thank you for such a wonderful and detailed review! We are truly delighted to hear that you appreciated our hotel's convenient location, close to Exit 8 of the Mitino metro station, as well as easy access to shopping centers and supermarkets.We are delighted that our fast elevators, fully functional kitchen, bathroom, and laundry facilities made your stay as comfortable and enjoyable as possible. Our team always strives to create a homey atmosphere and provide all the necessary amenities.It was a pleasure hosting you, and we look forward to welcoming you again!Sincerely, the YES-Mitino Aparthotel team

酒店回复：

Dear Guest,Thank you for your time and feedback. We sincerely regret that your stay at our hotels did not meet your expectations and that you encountered such unpleasant moments.We are deeply concerned about the comments regarding unfriendly attitudes from our staff at check-in, particularly towards guests from China. We would like to assure you that such behavior is completely unacceptable and contrary to our values ??of hospitality and respect for every country. We will immediately conduct a thorough investigation of this situation and proactively take all necessary measures to prevent any future incidents.We also apologize for the inconvenience caused regarding breakfast. We understand the importance of having breakfast before an early flight, and we regret that we were unable to maintain sufficient flexibility in this regard. We also apologize for the cold food. We are reviewing our breakfast serving and quality control procedures to improve our service.We value your feedback, as it helps us improve. I hope you'll give us another opportunity to further enhance our commitment to excellence.Sincerely, the YES-Mitino Aparthotel team

酒店回复：

Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations, and we sincerely apologize for any inconveniences related to cleanliness and service speed.We take comments regarding cleanliness and slow service very seriously, as they do not meet our standards. We will immediately forward your comments to the relevant departments for careful review and corrective action.We have also noted your comment regarding breakfast and will certainly review our offerings. We appreciate your suggestion about a nearby supermarket – this could be truly helpful for guests who prefer to cook for themselves.We hope you will give us another chance to demonstrate our continued improvement in the future.Sincerely, The Yes-apart hotel Team

酒店回复：

Dear Guest,Thank you for choosing our hotel during your exhibition and for such a detailed review!We are truly delighted that the location was convenient for access, and that your spacious room, equipped with a refrigerator, washing machine, and kitchen utensils, made your stay comfortable. We are pleased that the cleaning frequency was reasonable.We sincerely apologize for the issues with cloudy water and sediment. This is completely unacceptable, and we have immediately initiated an inspection of the plumbing system and are working to resolve the issue.We have also noted your comments regarding breakfast and the speed of service in the restaurant. We regret that we were unable to fully meet your expectations in these areas. We will be sure to pass on your feedback to our team so that we can improve the quality and variety of our offerings, as well as the efficiency of our staff.We hope that, despite some inconveniences, you will still have a pleasant experience. We look forward to seeing you again to demonstrate our improvements!Sincerely, The Yes-apart hotel Team

酒店回复：

尊敬的宾客，感谢您抽出宝贵时间与我们分享您的入住体验。我们很高兴您对我们酒店的清洁度感到满意。尤其令我们欣慰的是，客房内的烹饪设施对您来説是一项重要的便利，让您的住宿更加舒适。我们致力于为宾客营造宾至如归的氛围。期待您下次旅行再次选择入住我们酒店！此致，YES公寓酒店团队!

酒店回复：

Dear Guest!We sincerely regret that your stay at our hotel was marred by such a negative experience. Thank you for taking the time to share your feedback, as it helps us improve our service.We are very sorry to learn that your room was not cleaned for three days. This is completely below our standards, and we are currently investigating the cause.We are particularly upset to learn of the inappropriate behavior of the front desk staff. This type of behavior is unacceptable, and we deeply apologize for the disrespectful treatment. We will work with our staff internally to ensure such situations do not recur.We sincerely hope you will give us the opportunity to rectify this impression and show you our true hospitality.Sincerely,The apart-hotel YES Team

酒店回复：

Dear Guest,Thank you for choosing our hotel and for sharing such a detailed review. We sincerely regret that your stay did not meet your expectations and offer our deepest apologies for any inconvenience caused.We are very sorry to hear about the issues in the bathroom with the handle and rusty faucet, as well as the noise from the heating system. We will immediately pass this information on to our operations team for review and resolution.We also regret the inconvenience regarding the cleaning frequency and breakfast quality. We will review our standards and service process to ensure the best possible experience for our guests.Regarding the sofa bed in the Deluxe Room, we apologize for the discrepancy with the description. We will review the room information on our platforms to avoid similar situations in the future.Your comfort and satisfaction are our top priority, and we are very sorry that you did not feel the price matched the experience. We value your feedback, as it helps us improve. We hope you'll give us another chance to demonstrate improved service.Sincerely, The Yes-apart hotel Team

酒店回复：

Dear Guest,Thank you for such a detailed and valuable review of your stay! We are delighted to learn that you appreciated the spacious room with its large windows, stunning views, and spacious terrace. We are pleased to hear that the ability to cook and the proximity of supermarkets made your stay more comfortable, and that amenities such as a hairdryer and iron were helpful. We are also pleased that you enjoyed the comfortable temperature in your room.We have noted your comments regarding the breakfasts and their variety. We are constantly working to improve our menu and will certainly take your suggestion into account. Regarding housekeeping and water supply, we appreciate your feedback and will review these aspects of our service standards to determine where we can improve.We are delighted that overall you were satisfied and are looking forward to returning! We always strive to offer our guests the best value for money and are pleased that you appreciated many aspects of our hotel.We look forward to welcoming you again!Sincerely,The Yes-apart hotel Team

酒店回复：

亲爱的客人！感谢您对我们房间的清洁度、大小和设施的积极评价。 我们很高兴知道您住在我们的酒店很舒服，并且您注意到有机会自己做饭。我们很抱歉，早餐似乎有点简单给你，和分类不太符合您的期望。 我们将考虑您的意见，并将努力扩大菜肴的选择。让我也感谢您对超市位置的反馈。 我们明白购物方便对我们的客人很重要，未来我们会尽量提供更多有关商店和杂货配送服务的讯息。我们将很高兴再次见到您，并希望您的下一次访问将留下更愉快的印象！真诚的,是米蒂诺分开酒店的团队!

酒店回复：

亲爱的客人！感谢您对我们公寓酒店的详细和友好的评论！ 我们很高兴有炊具和洗衣机的房间设施使您的住宿特别舒适，而且靠近超市、地铁和购物中心的位置对您来説很方便。感谢您提及早餐和各种选择—重要的是我们知道您对此表示赞赏。我们想特别注意您对清洁的评论。 给您带来的不便，请接受我们的歉意。 我们一定会加强对此问题的控制，并向团队提供额外的指示，以便将来能够及时解决此类请求。我们将很高兴再次见到您，并希望您的下一次访问将只留下积极的印象！真诚的,是米蒂诺分开酒店的团队!